first time happens parcel lost, by JnT (left shah alam gateway to twilight zone i think)
then shopee informed and quickly refunded my money

though what happens to the shop anyway? the item is not cheap yo

what item is it..?

JnT paying for it, possibly shopee as well

how about the time waiting? lawyer, doctor time is count by minutes one... our time not worth money de mie???

if the logictics is unable to proof that the parcel is delivered, have to eat it lo

P&L not so fragile lose 1 sale

lol that little girl expected him to take a lick only i guess

ssd nvme wan

[quote=DDG_Ross,Aug 2 2022, 06:01 PM]
first time happens parcel lost, by JnT (left shah alam gateway to twilight zone i think)
then shopee informed and quickly refunded my money

though what happens to the shop anyway? the item is not cheap yo



Please ....Please dont send Parcel thru J&T, if your parcel do not want to be lost.
I send my parcel to Penang by J&T, after 1month plus ting-tong-ting-tong they said my parcel been lost.
Been asked to do this to do that for the claim. now, almost 2months....they only offer 30% of my parcel value.
Please do with others courier service provider. need to teach J&T a lesson.

I just heard from my friend that this been a while J&T always lost consumer parcel. I'm not aware of this, if i knew it, i will not send it in the first place.

So i would like to educate, dont get the same experience as me with J&T. I prefer they return my parcel than they compesate me with just 30% of the parcel value. Btw, i rejected their offer. i want them to compensate me the parcel value or return my parcel.
I have reported this to SKMM.

Thank god, u get refund quickly. im sure this must be from Shopee. Dont dream to get refund from J&T, furthermore u said the item is not cheap yo.

I

Afaik Shopee will refund to buyer and claim compensation from courier to pay back to seller as well.

But i just realized its not logical for courier to compensate double for the item, to seller and to buyer.
In turn, I believe JnT also claim it back from their Insurance but the same question again does Insurance pay double?


Anybody knows how it (refund buyer and compensate seller) really works?

I'm a seller and speaking from experience

If proven courier problem, both buyer and seller will be fully compensated ... I don't care who pays lol

If proven seller problem, I never kena before la but common sense says that only buyer gets compensated la

I ever get a refund due to delays but the parcel still arrived eventually. Item value around 200.00+. To be fair to the seller, I made the same purchase again but informed them not to send the item.

Mostly courier side pays. But dont worry, seller will be compensated fully also

What item u sell?

I saw something like courier wont compensate if item is liquid or perishable food.

Which doesnt makes sense if that case ecommerce platform should not allow such item be sold at all.

what meaning u feels bad for the seller - they also get paid lmao
the person who pay for the lost parcel either shipper or shopee themselves, and i guarentee you both of them got more money than seller + buyer combined

they will refund back the cost of the item to the shop. i had many parcels lost and refunded and sometimes, they sent to me after they found the parcels even though they have refunded. so far i had about 6-7 parcels "lost" and refunded and mostly by shopeexpress.

untung seller weyh..