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 If Unifi Account Suspended...

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TSbass4focus
post Jun 23 2022, 08:50 PM, updated 4y ago

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I have been considering terminating my Unifi Lite account and switching to a prepaid connection. The biggest factor in my consideration will be the answer to the following:

If a Unifi account is suspended due to outstanding payment, will the account continue to accumulate charges for the subsequent months after suspension? The account is no longer under any contract.

Hope someone with the appropriate knowledge or experience can enlighten. Apologies if my replies are not immediate. I think my quota for the day is almost used up.


MyProLife
post Jun 23 2022, 09:57 PM

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Yes it will. To avoid get blacklisted, just pay any outstanding and terminate (apply terminate right now, pay 1 more month fees and after 1 months your account will be closed properly
sHawTY
post Jun 23 2022, 11:04 PM

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QUOTE(bass4focus @ Jun 23 2022, 08:50 PM)
If a Unifi account is suspended due to outstanding payment, will the account continue to accumulate charges for the subsequent months after suspension?
Yes
WaCKy-Angel
post Jun 23 2022, 11:20 PM

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QUOTE(bass4focus @ Jun 23 2022, 08:50 PM)
I have been considering terminating my Unifi Lite account and switching to a prepaid connection. The biggest factor in my consideration will be the answer to the following:

If a Unifi account is suspended due to outstanding payment, will the account continue to accumulate charges for the subsequent months after suspension? The account is no longer under any contract.

Hope someone with the appropriate knowledge or experience can enlighten. Apologies if my replies are not immediate. I think my quota for the day is almost used up.
*
Just pay it and get it over with lah...
Afaik usually 2 months outstanding already suspend. How much can that be? RM200? U want it to haunt u next time?
xCryptik
post Jun 24 2022, 10:29 AM

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If a Unifi account is suspended due to outstanding payment, will the account continue to accumulate charges for the subsequent months after suspension? The account is no longer under any contract.

The account will accumulate charges until your limited usually 2-3 months then suspended.

Your details will go into shady/non-exists law firm that sending letter to your address.

After 1 year, your name/phone will be bought by 1st debt collector.

1st debt collector will call that number for 1-2 year until it's sold to 2nd debt collector.

2nd debt collector will take over "buy" that data then will look for you with discounted payment below the value.

And so on until you make payment to remove from TM blacklist..


TSbass4focus
post Jun 24 2022, 11:33 AM

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QUOTE(WaCKy-Angel @ Jun 23 2022, 11:20 PM)
Just pay it and get it over with lah...
Afaik usually 2 months outstanding already suspend. How much can that be? RM200? U want it to haunt u next time?
*
Thanks to everyone who has replied. I do not have any outstanding amount as I usually pay the same month I receive my bill.

The reason I asked my question is rather morbid. Given my age, I think a lot about loose ends. I heard that only owners are allowed to terminate their account. If anything were to happen to me, I would like to avoid as much as possible the hassle my next-of-kin would face if they had to terminate my account.

Which is why I have been thinking about switching to a prepaid connection. If anything were to happen to me, the connection would just expire when the credits dry up. Same reason why I only use prepaid and not postpaid connection for my phone.

Anyway, thank you for everyone's input.

WaCKy-Angel
post Jun 24 2022, 12:46 PM

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QUOTE(bass4focus @ Jun 24 2022, 11:33 AM)
Thanks to everyone who has replied. I do not have any outstanding amount as I usually pay the same month I receive my bill.

The reason I asked my question is rather morbid. Given my age, I think a lot about loose ends. I heard that only owners are allowed to terminate their account. If anything were to happen to me, I would like to avoid as much as possible the hassle my next-of-kin would face if they had to terminate my account.

Which is why I have been thinking about switching to a prepaid connection. If anything were to happen to me, the connection would just expire when the credits dry up. Same reason why I only use prepaid and not postpaid connection for my phone.

Anyway, thank you for everyone's input.
*
There are pros & cons especially prepaid for mobile phone.
1 thing is if u prepared all the banking details for your kins to withdraw money easier (faster without going thru legal ways) then prepaid expired they cant get TAC will be problem.

And prepaid internet usually much slower compared to fiber.
TSbass4focus
post Jun 24 2022, 01:59 PM

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QUOTE(WaCKy-Angel @ Jun 24 2022, 12:46 PM)
There are pros & cons especially prepaid for mobile phone.
1 thing is if u prepared all the banking details for your kins to withdraw money easier (faster without going thru legal ways) then prepaid expired they cant get TAC will be problem.

And prepaid internet usually much slower compared to fiber.
*
I'm aware prepaid internet is nowhere as convenient as a broadband wifi (my connection is not Unifi proper but upgraded from Streamyx - Unifi Lite. My building does not have the infrastructure for Unifi).

The household has been less reliant on wifi since everyone has their own mobile internet. Anyway, this is something I'm considering - maybe not immediately but in the near future.
WaCKy-Angel
post Jun 24 2022, 03:35 PM

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QUOTE(bass4focus @ Jun 24 2022, 01:59 PM)
I'm aware prepaid internet is nowhere as convenient as a broadband wifi (my connection is not Unifi proper but upgraded from Streamyx - Unifi Lite. My building does not have the infrastructure for Unifi).

The household has been less reliant on wifi since everyone has their own mobile internet. Anyway, this is something I'm considering - maybe not immediately but in the near future.
*
Unifi lite is consider fiber broadband already. just that the last mile (wiring in your house) is not fiber but using normal telephone line.
yurie
post Jun 25 2022, 09:39 AM

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For us, our Unifi Lite had been issued notice to migrate saying they out area been fiberised and that they saw "problems beyond repair" of the Unifi Lite cabinet. Few weeks ago, they had the audacity to totally cut off our line and blame it on "cable theft" instead. Which is rather suspicious given one moment they quote cabinet problem next is cable theft. Both reasons fall into non-repair category according to them. So far we did not upgraded to Unifi Fiber 30mb under their same-price offer due to they are unwilling to issue the offer TnC in written form. So while all this line cut off period, we are told our account is still active and continue to be billed. However we are also told our account is currently rebated back since few months ago due to non line service which the rebate will only reflect in another 2 month cycle bill. So if we didn't migration and continue to let this account active, means we are paying and then rebated, paying and then rebated? In an endless loop??
xCryptik
post Jun 25 2022, 05:58 PM

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QUOTE(yurie @ Jun 25 2022, 10:39 AM)
For us, our Unifi Lite had been issued notice to migrate saying they out area been fiberised and that they saw "problems beyond repair" of the Unifi Lite cabinet. Few weeks ago, they had the audacity to totally cut off our line and blame it on "cable theft" instead. Which is rather suspicious given one moment they quote cabinet problem next is cable theft. Both reasons fall into non-repair category according to them. So far we did not upgraded to Unifi Fiber 30mb under their same-price offer due to they are unwilling to issue the offer TnC in written form. So while all this line cut off period, we are told our account is still active and continue to be billed. However we are also told our account is currently rebated back since few months ago due to non line service which the rebate will only reflect in another 2 month cycle bill. So if we didn't migration and continue to let this account active, means we are paying and then rebated, paying and then rebated? In an endless loop??
*
Yes.
Will endless loop since it's their side non-repairable category while they keep calling you for upgrade.
They won't issue the TnC in written form for you before you transfer.
After you transfer, only you can request the pdf of TnC for your account which is kinda not fair to user.(sometime they just give you link to public tnc based on your subscription name)
pakmulau
post Jun 26 2022, 01:34 AM

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sure it will accumulated

happen to me before when i ask for relocation and then new place have no unifi services

so i tot the account was terminated when i pay the last bill

mana tau if you dont ask to terminated it's considered as active eventho no service was rendered
TSbass4focus
post Jun 26 2022, 09:11 AM

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QUOTE(xCryptik @ Jun 25 2022, 05:58 PM)
Yes.
Will endless loop since it's their side non-repairable category while they keep calling you for upgrade.
They won't issue the TnC in written form for you before you transfer.
After you transfer, only you can request the pdf of TnC for your account which is kinda not fair to user.(sometime they just give you link to public tnc based on your subscription name)
*
If transfer, will it be considered a new contract term?
xCryptik
post Jun 26 2022, 11:08 AM

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QUOTE(bass4focus @ Jun 26 2022, 10:11 AM)
If transfer, will it be considered a new contract term?
*
Unfortunately, every time the plan name change the contract duration automatically return into 24 months.
yurie
post Jun 27 2022, 11:30 AM

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QUOTE(xCryptik @ Jun 25 2022, 05:58 PM)
Yes.
Will endless loop since it's their side non-repairable category while they keep calling you for upgrade.
They won't issue the TnC in written form for you before you transfer.
After you transfer, only you can request the pdf of TnC for your account which is kinda not fair to user.(sometime they just give you link to public tnc based on your subscription name)
*
Any ill effects if I let it be endless rebate loop? I have alternative Internet source for the time being and probably planning to survey other Fiber providers.

Public TnC of that same-price-as-Streamyx8mbps offer to migrate is a comprehensive one? Served from Unifi website portal?

 

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