Hi, recently installed maxis fiber on 30/4/2022(using TM infra), it was working fine till today afternoon where the modem shows red los blinking

Already lodged a case to Maxis, currently waiting for TM to provide appointment slot

Something that I did noticed during installation however were TM installer were contacting someone to ask about fiber ports

Not sure if I should escalate this issue to MCMC(under TM or maxis)? I've read numorous post about it.

This post has been edited by yongtjunkit: May 3 2022, 05:01 PM

fibercut

There are few possibilities. It can be infra defect from poll to your house, modem problem, or TM "turn off" your port when they terminate your Unifi. It happen to some people whereby when TM terminate their unifi upon successful port out, they "accidentally" turn off the port as well.
Do expect long delay as it is public holiday until Wednesday.

This post has been edited by YoungMan: May 3 2022, 06:44 PM

I see, does tm installer by any chance would do anything to the DP on a public holiday(I.e today)? Recently installed maxis fiber(new installation)

I saw something concerning about TM installer contacting someone about port(suspect ports are used up and they are looking for free port on the DP) during the installation process

This post has been edited by yongtjunkit: May 3 2022, 08:17 PM

I recently had my Unifi internet installed and the next day the LOS red light came on. There was no internet. I called the installer and he came back to check. Do you have installer phone number. If you do, call him and tell him the problem. The installer must attend to the problem like a warranty period after installing. I was told 48 hours but my installer said 30 days. I can’t confirm which is correct.

My LOS red light was caused by the fiber cable joint. The joint is where the technician checked the readings to gauge whether your internet has correct connection. There is an acceptable reading range. In my case it was within the range but still no internet. He redid the joint and the reading was higher than before and it is good now.

Unfortunately nope

Speaking of reading, I did request them to install FWS though and they said “it would cause lower reading” I did make them install it though for easy maintenance (would rather not pay again for the non-standard installation)

This post has been edited by yongtjunkit: May 3 2022, 08:55 PM

see trouble haha i wont switch Maxis they always delay

you was use before unifi never had problem right
then you apply maxis then installed then suddenly LOS that trouble you had reported then look few days without internet and delay waste

that i will stay UNIFI safety i never had problem fibre no come LOS hehehe so always Green Prefect

This post has been edited by tng55: May 3 2022, 10:49 PM

yes for unifi the installer need to warranty one month so witihin one month go problem call the installer. not usre for maxis

its a big mistake to switch to maxis. their repair very slow.

unifi service always on site within 24 hours of report.

Well, that's because they have to contact tm Unifi to fix any modem/fibre related problems

So there's a delay due to that.
There are still other reasons to go with Maxis with that said (postpaid bundle for example)

didn’t recall the installer mentioning about 30 days warranty

But I know that for Unifi customers, they offer 30 days warranty

Had this problem b4. The TM fiber manhole got flooded last December.

Celcom Fibre down for about a week. Reported to MCMC and they closed the case by telling me to deal with Celcom directly.

Celcom said they don't give rebates for connection problems.

KNNCCB. After end of December, will find another fibre provider.

yes i agree with you

that i will stay UNIFI i wont switch maxis hahaha

i wont trouble

Well, today maxis came and contacted the TM installer as it’s under warranty by the installer

4 days to get him. Did u get the installer phone number?

Yup, was able to check though the call history for the TM installer phone number