TM ONU Los(blinking), Maxis fiber no Internet, Should I lodge a complain to mcmc?
|
|
 May 3 2022, 04:30 PM, updated 4y ago
Return to original view | IPv6 | Post
#1
|
 
Senior Member
2,517 posts Joined: Mar 2016 
|
Hi, recently installed maxis fiber on 30/4/2022(using TM infra), it was working fine till today afternoon where the modem shows red los blinking
Already lodged a case to Maxis, currently waiting for TM to provide appointment slot Something that I did noticed during installation however were TM installer were contacting someone to ask about fiber ports  Not sure if I should escalate this issue to MCMC(under TM or maxis)? I've read numorous post about it. This post has been edited by yongtjunkit: May 3 2022, 05:01 PM |
|
|
|
|
|
May 3 2022, 07:48 PM
Return to original view | IPv6 | Post
#2
|
|
Senior Member
2,517 posts Joined: Mar 2016
|
QUOTE(YoungMan @ May 3 2022, 06:43 PM) There are few possibilities. It can be infra defect from poll to your house, modem problem, or TM "turn off" your port when they terminate your Unifi. It happen to some people whereby when TM terminate their unifi upon successful port out, they "accidentally" turn off the port as well. I see, does tm installer by any chance would do anything to the DP on a public holiday(I.e today)? Recently installed maxis fiber(new installation)Do expect long delay as it is public holiday until Wednesday.  I saw something concerning about TM installer contacting someone about port(suspect ports are used up and they are looking for free port on the DP) during the installation process This post has been edited by yongtjunkit: May 3 2022, 08:17 PM |
|
|
May 3 2022, 08:36 PM
Return to original view | IPv6 | Post
#3
|
|
Senior Member
2,517 posts Joined: Mar 2016
|
QUOTE(HippyTony @ May 3 2022, 08:20 PM) I recently had my Unifi internet installed and the next day the LOS red light came on. There was no internet. I called the installer and he came back to check. Do you have installer phone number. If you do, call him and tell him the problem. The installer must attend to the problem like a warranty period after installing. I was told 48 hours but my installer said 30 days. I can’t confirm which is correct. Unfortunately nope My LOS red light was caused by the fiber cable joint. The joint is where the technician checked the readings to gauge whether your internet has correct connection. There is an acceptable reading range. In my case it was within the range but still no internet. He redid the joint and the reading was higher than before and it is good now.  Speaking of reading, I did request them to install FWS though and they said “it would cause lower reading” I did make them install it though for easy maintenance (would rather not pay again for the non-standard installation) This post has been edited by yongtjunkit: May 3 2022, 08:55 PM |
|
|
May 4 2022, 06:13 PM
Return to original view | IPv6 | Post
#4
|
|
Senior Member
2,517 posts Joined: Mar 2016
|
QUOTE(akhito @ May 4 2022, 09:10 AM) yes for unifi the installer need to warranty one month so witihin one month go problem call the installer. not usre for maxis didn’t recall the installer mentioning about 30 days warranty But I know that for Unifi customers, they offer 30 days warranty |
|
|
May 7 2022, 11:24 AM
Return to original view | IPv6 | Post
#5
|
|
Senior Member
2,517 posts Joined: Mar 2016
|
QUOTE(HippyTony @ May 3 2022, 08:20 PM) I recently had my Unifi internet installed and the next day the LOS red light came on. There was no internet. I called the installer and he came back to check. Do you have installer phone number. If you do, call him and tell him the problem. The installer must attend to the problem like a warranty period after installing. I was told 48 hours but my installer said 30 days. I can’t confirm which is correct. My LOS red light was caused by the fiber cable joint. The joint is where the technician checked the readings to gauge whether your internet has correct connection. There is an acceptable reading range. In my case it was within the range but still no internet. He redid the joint and the reading was higher than before and it is good now. QUOTE(akhito @ May 4 2022, 09:10 AM) yes for unifi the installer need to warranty one month so witihin one month go problem call the installer. not usre for maxis Well, today maxis came and contacted the TM installer as it’s under warranty by the installer HippyTony liked this post
|
|
|
May 7 2022, 05:42 PM
Return to original view | IPv6 | Post
#6
|
|
Senior Member
2,517 posts Joined: Mar 2016
|
QUOTE(HippyTony @ May 7 2022, 04:17 PM) 4 days to get him. Did u get the installer phone number? Yup, was able to check though the call history for the TM installer phone number HippyTony liked this post
|
| Change to: |  0.0196sec
 1.15
 6 queries
 GZIP Disabled
Time is now: 17th December 2025 - 05:54 PM |
Quote