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 Impossible to access my router

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sil3ntHunt3r
post Nov 1 2021, 03:22 PM

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QUOTE(jpkan @ Oct 31 2021, 08:36 AM)
Thank you again but of course I used the password under the router ..... but they dont ask for the UN ......

So I contacted my ISP (TIME) who provided the router

A technician came to my place, and he could access the router without any problem with his laptop after keying in UN + Password .....

Nothing worked with my laptop (3 different browsers - cable or wifi) and/or my smartphone only my password is requested and not the pair "UN/password" .....

The technician told me he never saw that and that the only possibility was the difference of language configuration between the router and my laptop  (Malaysian ISP, French Windows and Android). How can this be possible ? any clue please ? if it might be possible what kind of solutions would you recommend please ...

This cant be possible since 2 weeks ago i could do it 1 km from where I am now with my hardware and with another TIME router using TIME internet

The technician signed his report after stating that it was not the ISP responsability ......
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Believe it is due to your Windows Keyboard layout.
As we normally use EN-US keyboard layout.

Suggest trying changing your Windows keyboard to EN-US then try the said password again.
Gaara92
post Nov 2 2021, 04:33 PM

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Basically ISP only provide pppoe credentials for our record keeping in their service report. But today the latest TpLink has been controlled by them also, like hongli suggestion, get a new and custom router.
TSjpkan P
post Nov 3 2021, 03:13 PM

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QUOTE(sil3ntHunt3r @ Nov 1 2021, 03:22 PM)
Believe it is due to your Windows Keyboard layout.
As we normally use EN-US keyboard layout.

Suggest trying changing your Windows keyboard to EN-US then try the said password again.
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Thanks, Ive tried this also .... it does not work

because when I key in a password nothing happens ... not even "invalid password" ....
TSjpkan P
post Nov 5 2021, 10:53 PM

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QUOTE(arturo_bandini @ Oct 31 2021, 10:24 AM)
so just try using a local friend's laptop / smartphone. or bring up a VM with english windows and try accessing your router from within that VM.

bonne chance!
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I have 3 PCs (French Windows 10 OS) + 2 phones (French Android), it does not work with any of those ........ BUT .... yesterday evening as you suggested I tried with 2 local computers from local friends (one W10 OS + one Ipad) and it worked ..... UN and Password are requested and I could access the parameters of the router without any problem (just like the local technician) ...

So would do you think about that ? I really want to access the routers parameters by myself when I want ..... but i dont want to download the VM .....

Thanks again/merci beaucoup/grazie mille
TSjpkan P
post Nov 5 2021, 11:05 PM

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QUOTE(Gaara92 @ Nov 2 2021, 04:33 PM)
Basically ISP only provide pppoe credentials for our record keeping in their service report. But today the latest TpLink has been controlled by them also, like hongli suggestion, get a new and custom router.
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Ok Sure I will follow your advice to buy my own router (it was my initial idea anyway), BUT :
1-I really would like to solve this issue I have specially because i'd like to understand what is the reason ....
2-I would need recommendations from this community for the choice of a router (I'm not a gamer !). I' ve seen that the Asus AX3000 might meet my requirements (I have a rather large flat) and the router wont be located in a central position ...
3-I would need recommendation (I'm new in Malaysia) for a place in KL to buy at the best price ;-) or on line

Thanks in advance

 

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