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 Shopee Account Restricted - Violation of Policies

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PJng
post Oct 18 2021, 10:34 PM

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QUOTE(WaCKy-Angel @ Oct 18 2021, 10:28 PM)
shope account kena banned come pkpb at forum tsk tsk tsk.

if really innocent go call/email them to find out the real reason lah.

these is banned by automatic detection, could be false positive, could be something u did nobody here really knows except shopee cs.
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Have been seen many time, lazada, shopee problem, straight open thread on serious k first, even newly join also know open thread here
soonwai
post Oct 18 2021, 10:56 PM


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QUOTE(mactreouser @ Oct 18 2021, 06:52 PM)
Hi,
Recently my Shopee Account Restricted due to Violation of Policies!
Anyone having such issue? What's wrong?
I'm just a standard buyer.

Your experiences and advices are appreciated!
*
I kena before about 2 years ago. 4 ppl in household. We were using 5 accounts for this house. For obvious reasons lah. free shipping, vouchers, coins, Shopee Quiz. Anyway 4 of them got banned. 1 escaped, dunno why. The 4 reinstated a few days later. Shopee wanted to make sure that the ppl actually exists. The fifth account was actually a mistake cos my wife forgot her password so she created another one. Then later she remembered the password.

3 more accounts using in-laws house and my other unoccupied house, not affected.

Anything that you may have done to trigger this? You should get an email stating the reason. Mine were things like "free shipping voucher abuse" or just "voucher abuse".

This post has been edited by soonwai: Oct 18 2021, 11:00 PM
JohnLai
post Oct 18 2021, 11:10 PM

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QUOTE(soonwai @ Oct 18 2021, 10:56 PM)
I kena before about 2 years ago. 4 ppl in household. We were using 5 accounts for this house. For obvious reasons lah. free shipping, vouchers, coins, Shopee Quiz. Anyway 4 of them got banned. 1 escaped, dunno why. The 4 reinstated a few days later. Shopee wanted to make sure that the ppl actually exists. The fifth account was actually a mistake cos my wife forgot her password so she created another one. Then later she remembered the password.

3 more accounts using in-laws house and my other unoccupied house, not affected.

Anything that you may have done to trigger this? You should get an email stating the reason. Mine were things like "free shipping voucher abuse" or just "voucher abuse".
*
Wonder how they detect it?
Via house address or IP address? hmm.gif

Free shipping abuse probably based on house address....


penanghomes
post Oct 18 2021, 11:18 PM

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Its like this, rule is 1 Free Shipping per Account.
The reason is the Free Shipping Voucher is limited.

So, imagine, a buyer open unlimited number of accounts to claim vouchers. Definetely, Shopee would not approve and thus calls it as an abuse.


Icehart
post Oct 19 2021, 12:01 AM

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Multiple accounts under one phone IMEI?
Using emulator?
Same card in different account?

As far as I know different account but same delivery address is ok.
Mr_47
post Oct 19 2021, 12:04 AM

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u flame in chat thats y
soonwai
post Oct 19 2021, 01:07 AM


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QUOTE(JohnLai @ Oct 18 2021, 11:10 PM)
Wonder how they detect it?
Via house address or IP address?  hmm.gif

Free shipping abuse probably based on house address....
*
For free shipping, quite sure it's the house address. Payment method as well. All my family's accounts use the same. Easy to detect. Nothing wrong though if it's legit.
TSmactreouser
post Oct 19 2021, 01:51 AM

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QUOTE(Solar Calendar @ Oct 18 2021, 07:34 PM)
i dun know. i just read a thread by a crazy TS who also got same issue. If u use multiple accounts to game the discount code, got possibility of ban

https://forum.lowyat.net/index.php?showtopic=5137351&hl=
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Very SURE definitely NO, Only 1 account!

QUOTE(Chanwsan @ Oct 18 2021, 07:35 PM)
Definitely something else. I also do that often, don't see I get banned for that. So have you contacted their CS and see what dumb reason they give?
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Ya. Contacted and filled out the"Form"! They will investigate around 3-5 days woh...

QUOTE(Accord2018 @ Oct 18 2021, 07:40 PM)
don't think it is not allowed. Although free shipping, but will increase their overall revenue too. Probably TS did smtg shady like dealing outside shoppe. the system very pro can detect it. Possibly ts give his hp number to the seller ask the seller to contact him. straight ban one.
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No leh, definitely NO outside Deal woh ..
But I did a "Make Offer" last few days! Does it problem? But it seems a proper procedure, wasn't it?

QUOTE(Solar Calendar @ Oct 18 2021, 07:49 PM)
so another case of a crazy TS pretending to be innocent. haish
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You are BAD Guys! Not a Helper! Shame on You!

QUOTE(KopiChia @ Oct 18 2021, 08:18 PM)
Good luck getting anything out of support. Last time I tried find out why my review comment censored it took a month lots of messages and live chats to find out exactly why.
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OMG! Then , did you find out the censored comment issue? I saw some sometimes!
TSmactreouser
post Oct 19 2021, 02:02 AM

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QUOTE(ihavenoidea @ Oct 18 2021, 10:07 PM)
You can always chat with CS and ask whats the issue. they'll inform you.
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I did. But they seemed can't get involved! So they asked me to wait for the relevant department to investigate. I got the email too! In fact, still waiting!

QUOTE(KopiChia @ Oct 18 2021, 10:13 PM)
Live chat CS might hang up on him if they decided its not in their interest to tell TS. I had at least 2 chats terminated while waiting when I asked why I was censored. They said wait we will refer to supervisor 5mins later suddenly session ends. Other live chats promised to email me etc.
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My case as mentioned above.

QUOTE(xHj09 @ Oct 18 2021, 10:17 PM)
did you type out your phone number in any of the chats with any seller?
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No leh... So weird!

QUOTE(ihavenoidea @ Oct 18 2021, 10:23 PM)
your experience, my experience and TS's experience may be different. A seller and I keep nudging CS for like 2 weeks after we agreed with to settle with return refund baru we got respond from them. 
In the end TS still have to contact CS 1 way or another.. unless he really did something illegal la then diam2 get a new phone number and hope no need to verify mykad.
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I recalled, I did nothing wrong leh!
TSmactreouser
post Oct 19 2021, 02:23 AM

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QUOTE(WaCKy-Angel @ Oct 18 2021, 10:28 PM)
shope account kena banned come pkpb at forum tsk tsk tsk.

if really innocent go call/email them to find out the real reason lah.

these is banned by automatic detection, could be false positive, could be something u did nobody here really knows except shopee cs.
*
I think that way too -- robotic detection! That's why I submitted the FOAM!

QUOTE(soonwai @ Oct 18 2021, 10:56 PM)
I kena before about 2 years ago. 4 ppl in household. We were using 5 accounts for this house. For obvious reasons lah. free shipping, vouchers, coins, Shopee Quiz. Anyway 4 of them got banned. 1 escaped, dunno why. The 4 reinstated a few days later. Shopee wanted to make sure that the ppl actually exists. The fifth account was actually a mistake cos my wife forgot her password so she created another one. Then later she remembered the password.

3 more accounts using in-laws house and my other unoccupied house, not affected.

Anything that you may have done to trigger this? You should get an email stating the reason. Mine were things like "free shipping voucher abuse" or just "voucher abuse".
*
I See! I submitted the FOAM & also replied their email. Hopefully got best news soon!

QUOTE(Icehart @ Oct 19 2021, 12:01 AM)
Multiple accounts under one phone IMEI?
Using emulator?
Same card in different account?

As far as I know different account but same delivery address is ok.
*
In fact, I only got one account! My house only ME got Shopee account! Alamak!

QUOTE(Mr_47 @ Oct 19 2021, 12:04 AM)
u flame in chat thats y
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No la... Hahaha ...

QUOTE(soonwai @ Oct 19 2021, 01:07 AM)
For free shipping, quite sure it's the house address. Payment method as well. All my family's accounts use the same. Easy to detect. Nothing wrong though if it's legit.
*
Your case seemed to be suspected is reasonable ya! In fact. Mine, funny! 1 account in the house! 🤷🏻‍♂️
msacras
post Oct 19 2021, 02:31 AM

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QUOTE(netmatrix @ Oct 18 2021, 07:24 PM)
Got problems meh? My household 2 different users with same address no problems at all.
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As usual, it's close one eye until you triggered their red flags (typically too many dupes, own self buying from own store, run on emulator/modded app and etc), then they will one go ban all suspected accounts and ask you to do individual verification on all accounts.

This post has been edited by msacras: Oct 19 2021, 02:36 AM
soonwai
post Oct 19 2021, 02:34 AM


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QUOTE(mactreouser @ Oct 19 2021, 02:23 AM)
...
I See! I submitted the FOAM & also replied their email. Hopefully got best news soon!
...
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No worries lah, if one account only, should be no problem.
KopiChia
post Oct 19 2021, 03:02 AM

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QUOTE(mactreouser @ Oct 19 2021, 01:51 AM)
OMG! Then , did you find out the censored comment issue? I saw some sometimes!
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My issue was simple they don't wish let me know I kept pushing for a month before and email let me know. Seems seller claim they didnt report me it was Shopee themselves. I was censored because of the word in review I use "stupid" was highly offensive word etc not in line with their platform bla bla.

I use that word not critical of seller no I gave him 5 star I used because my package Penang seller to Penang buyer went for holiday in Pahang. I said something like its stupid mistake of courier sent my package to wrong place. They censored review due to word stupid but leave comments / reviews with explicit photos at the time for some 18sx products with photos of penis etc without being censored and my stupid is only one censored.

user posted image

This post has been edited by KopiChia: Oct 19 2021, 03:14 AM
JLA
post Oct 19 2021, 08:29 AM

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Each user can only use this voucher once, regardless of the number of accounts owned by the user.

3. Each User can only redeem the Voucher once, regardless of the number of accounts owned by the User.

dupe is OK as long dont used any shopee voucher.
emulator is BIG NO
soulseeker6187
post Oct 19 2021, 09:16 AM

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QUOTE(soonwai @ Oct 19 2021, 01:07 AM)
For free shipping, quite sure it's the house address. Payment method as well. All my family's accounts use the same. Easy to detect. Nothing wrong though if it's legit.
*
My household got 5 shopee acc. Never kena before. Maybe buying the same item using many acc.

I usually alternate using each acc.

Only use shopeepay for.
dopp
post Dec 31 2021, 07:13 AM

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My account was banned because i said wtf , when seller told me
his product is illegal and cannot explain the hack
warrenbuffett
post Jun 16 2022, 02:23 PM

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hi, i have two accounts and i confess because i need the free shipping vouchers. they managed to detect it and banned one of my accounts. i still have RM20+ inside and 1000+ coins, anyone manage to get back the money ?
Lim Wee Huat
post Jun 16 2022, 03:26 PM

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QUOTE(warrenbuffett @ Jun 16 2022, 02:23 PM)
hi, i have two accounts and i confess because i need the free shipping vouchers. they managed to detect it and banned one of my accounts. i still have RM20+ inside and 1000+ coins, anyone manage to get back the money ?
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Utilize and SPEND ALL of whatever's in that unbanned account then contact them that you want to terminate the unbanned and PREFERED to continue with the banned one. That's what I did.
warrenbuffett
post Jun 16 2022, 04:06 PM

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QUOTE(Lim Wee Huat @ Jun 16 2022, 03:26 PM)
Utilize and SPEND ALL of whatever's in that unbanned account then contact them that you want to terminate the unbanned and PREFERED to continue with the banned one. That's what I did.
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i plan to ask them transfer the credit in the banned account to my current account. possible ?
Lim Wee Huat
post Jun 16 2022, 04:16 PM

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QUOTE(warrenbuffett @ Jun 16 2022, 04:06 PM)
i plan to ask them transfer the credit in the banned account to my current account. possible ?
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Other options I'm not sure..

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