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 Very very bad experience with Shopeefood!, Shopeefood pls improve

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TSmad_atshopeefood P
post Oct 16 2021, 09:31 PM, updated 5y ago

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I ordered my dinner at around 7:14pm, den at 7:38pm driver contacted me say cannot deliver cause don't have his beg with him, then i asked him what should i do? No reply smile.gif

Ok, so i waited for awhile and decided to contact customer service. I tried live chat, I waited for 40++ minutes andddd finally its my turn, than it says SERVER ERROR. Then i tried after awhile around 9pm. One funny thing is their system stated operating hours from 7am-10pm. At 9pm they say agent unavailable now because its past working hours? Wtf

Called their customer service twice, the first call i waited for 52mins, nobody answered. Second call i waited for 21 mins and i give up smile.gif

And im here hungry, pissed off smile.gif bangwall.gif





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nicole_4ever
post Oct 16 2021, 09:32 PM

On my way
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Pity...
Ayer
post Oct 16 2021, 09:33 PM

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Check out the name

Ok foodpanda shill
rootbeer
post Oct 16 2021, 09:34 PM

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cannot cancel the order ? if caanot fulfill?
TSmad_atshopeefood P
post Oct 16 2021, 09:35 PM

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QUOTE(rootbeer @ Oct 16 2021, 09:34 PM)
cannot cancel the order ? if caanot fulfill?
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Need to contact Customer service to cancel... nobody is answering my call!!!!! mad.gif
r3d2
post Oct 16 2021, 09:36 PM

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shopee food forever no driver
derthvadar
post Oct 16 2021, 09:37 PM

(ง •̀_•́)ง
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Dupe bodoh

Padan muka
nazrul90
post Oct 16 2021, 09:37 PM

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So mad until create new dupe for this
3rdEdition
post Oct 16 2021, 09:38 PM

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Yea many fall for such scam.
Be careful
Naruko
post Oct 16 2021, 09:38 PM

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TS go bombard their Facebook, Twitter, Instagram until they cry
theberry
post Oct 16 2021, 09:39 PM

OK!
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jus use foodpanda la
shitpee food is still new
narf03
post Oct 16 2021, 09:41 PM

Look at all my stars!!
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QUOTE(mad_atshopeefood @ Oct 16 2021, 09:31 PM)
I ordered my dinner at around 7:14pm, den at 7:38pm driver contacted me say cannot deliver cause don't have his beg with him, then i asked him what should i do? No reply  smile.gif

Ok, so i waited for awhile and decided to contact customer service. I tried live chat, I waited for 40++ minutes andddd finally its my turn, than it says SERVER ERROR. Then i tried after awhile around 9pm. One funny thing is their system stated operating hours from 7am-10pm. At 9pm they say agent unavailable now because its past working hours? Wtf

Called their customer service twice, the first call i waited for 52mins, nobody answered. Second call i waited for 21 mins and i give up  smile.gif

And im here hungry, pissed off  smile.gif  bangwall.gif
*
actually shopee is in testing phase right now, all the free delivery and vouchers are for lab rat purpose.
pretty23
post Oct 16 2021, 09:42 PM

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so who dupe is that ?
IJustWantToAsk
post Oct 16 2021, 09:42 PM

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QUOTE(mad_atshopeefood @ Oct 16 2021, 09:35 PM)
Need to contact Customer service to cancel... nobody is answering my call!!!!!  mad.gif
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Yeap, cannot cancel their order

But they can cancel you when they have no driver

I even got a case that the delivery guy terus mark my case as completed

Then no call, no whatsapp, i wait after 40 minutes then go downstairs check if my food was there, and it was there

I complained shopeefood, the customer service was copy pasting stuff

Can show screenshot if want prove
Starbucki
post Oct 16 2021, 09:43 PM

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QUOTE(IJustWantToAsk @ Oct 16 2021, 09:42 PM)
Yeap, cannot cancel their order

But they can cancel you when they have no driver

I even got a case that the delivery guy terus mark my case as completed

Then no call, no whatsapp, i wait after 40 minutes then go downstairs check if my food was there, and it was there

I complained shopeefood, the customer service was copy pasting stuff

Can show screenshot if want prove
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so unprofessional de
IJustWantToAsk
post Oct 16 2021, 09:46 PM

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QUOTE(Starbucki @ Oct 16 2021, 09:43 PM)
so unprofessional de
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They still testing phase so im okay with it la, and also quite cheap

I got an one lagi joke, i order rm8 food, they gave me more expensive one rclxms.gif rclxm9.gif

I go report wrong food juga icon_idea.gif
SUSLampazhi
post Oct 16 2021, 09:46 PM

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Starbucki
post Oct 16 2021, 09:48 PM

Ayam betmen
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QUOTE(IJustWantToAsk @ Oct 16 2021, 09:46 PM)
They still testing phase so im okay with it la, and also quite cheap

I got an one lagi joke, i order rm8 food, they gave me more expensive one rclxms.gif  rclxm9.gif

I go report wrong food juga icon_idea.gif
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ok lo happy ending den
guailow83
post Oct 16 2021, 09:51 PM

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guess depending on your area ba.
so far no issues with more than 20 orders

my home: dato keramat
office: sunway velocity


ShadyShade
post Oct 16 2021, 09:54 PM

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kesian

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