Bought something from Shopee but came incomplete. Seller trying to resend but they say need order no. So gimme a link to purchase something rm0 but can’t buy cause no shipping option. So they can’t send replacement without order no.
Shopee auto release payment 3 days after delivery. Last time I tried refund need both sides to agree. If they low ball me what option I have? Can I reject? But if Shopee already release they payment then they can ignore me. Anyone tried to get refund?

did you click "received button". If you did, then, you're doom already..

The right process for incomplete item is to click the return/refund button and return all the received product. If seller reject, you can choose to
continue the dispute and let shopee settle it for you..

You use credit card? Then can issue chargeback.

so easy meh? need do a lot thing and need a lot document too.

Yeap, NEVER EVER click on the "Received" button if there's a problem with your item or delivery, else you'll be on your own and most sellers wouldn't be obliged to help you anymore.

I just received my refund for a dispute on a fake item, the whole process took me almost 3 weeks to settle, even when i provided undisputable evidence of the fake item Shopee would ask for more and more, some irrelevant, evidence to "solidify" my claim, while the seller just kept shut and didn't even participate in the discussions, since he knows its fake and couldn't counter or provide proof on my arguments. Even then he refused to refund after i returned the fake item due to "opened package, kenot resell" reason. I argued more and finally shopee themselves had to approve of the refund.

Asshole seller is asshole.

Yes u can reject, then it will go back and forth until shopee make final decision. If you tekan Order received terus or never raised return/refund/dispute after certain time, shopee 100% ignore.

As for your case, there is workaround, option 1 is repurchase but at the use of Value discount Voucher from seller (This method considered separate purchase though)

2nd, raise return/refund (Always go for this option) seller actually can send the item without the need of order number. they have to put the tracking number within the dispute. So don't kena that BS from seller. Then keep pin pong back & forth between u & seller daily until you confirm receive the missout item. At this point you will see as if shopee keep asking evidence la, picture la etc... actually it is the standard UI template so you can attach same shit (maybe rename the file abit). The case will remain open that way.

This post has been edited by AdisonMak: Aug 25 2021, 04:08 PM

Yes, I managed to get refund due to damaged parcel by J&T, what I did:
1. Inside Shopee app, go to Me tab, scroll all the way down and click Chat with Shopee --> Return/Refund or Chat with Live Agent
2. Inform them about damaged parcel
3. Shopee send email to me and ask for pictures of damaged parcel
4. Reply email with pictures
5. Wait for 3days for the refund.

People who received items and gave 5 stars for "fast delivery but haven't tested" are just idiots.

1) Shopee
2) Refund

Choose 1. Shopee famous for pro-seller and extremely troublesome for buyers to get refund.

Want refund, go Lazada.

Had an experience with fake item from Shopee too, after providing all the evidence Shopee still said can't do anything because sudah more than 2 weeks. I replied back with a simple ok thank you, will report to KPDNHEP then. After that they straight away said ok will refund lulz

Yeah after tested kenot change review oredi.

And shopee's asshole policy don't allow us to rate returned orders.

And the dumbest thing I've done is to use some coinsback voucher but raise a partial refund with seller. Shopee then directly deduct the coinsback from your order despite I'm just refunding RM1 out of RM20 order, I ended up losing 80% of my coinsback cause system deemed I refunded 80% of the order.

This post has been edited by msacras: Aug 25 2021, 04:20 PM

Refund only? knn Shopee should straight up suspend the seller account. Ni sudah breach the ToS lol

exactly, i see so many stupid bloody 'reviews' mentioning delivery lah, complete item lah, free gift lah, and not on the actual product itself and/or customer service received. Some even posted unrelated copy pasted texts and attached irrelevant photos just for the sake of coins. It leads me to believe that these idiots are not just lazy but dumb as fuck as well.

Shopee needs to act on curbing these shitty reviews to increase the quality of their site, they should revoke the coins for such 'reviews'.

Look at amazon product reviews, night and day, shows the mentality of the buyers.

Chances of refund is slim unless you ship the item back to the seller which is a hassle and you got to cover the cost. Suggest you just try and if cannot then put a karangan of 1-star review let that shop die.

Can change once.

Most just want quick rate to get coins. Working or not doesn't matter to them. If rosak continue buying another unit from other shop.

That's why I avoid shops with reviews like that.

I'm assuming the Shopee agent left the discussion once i returned the product since there was no more reply from him/her.

And yes, i did threatened to take further action if i was not refunded. They immediately approved my refund a couple of days later. topkek.

i was actually quite furious that i couldn't rate and comment on the returned item, potential buyers should be aware of dishonest sellers and the lack of customer service.

shopee 3 days, gg
lazada 14 days, can change of mind some more

Return, refund, item not received automatically affect their rating.

They removed his "Preferred Seller" status and the affected listing. But a day after that he re-uploaded a new listing with the same fake items, and a few days after, that listing was gone, not sure if Shopee themselves removed it or the seller himself, lol.

You have few days to check the shipment if anything wrong without clicking Order Received. Even if you don't click, after grace period, it is automatically released to seller too.

But if the problem is due to courier service?

If don't arrive, no need to pay - request refund. the 3 day countdown only starts upon delivery

This post has been edited by isr25: Aug 25 2021, 04:34 PM

so far never initiate refund at shopee due to defective product.

but got item out of stock cannot fulfill. they dunwan cancel.
so msg me ask whether can proceed ship remainder item as is.
when parcel arrive ask me click refund for said item and they honor it with no issues. (of course i ss the message also)

This post has been edited by lee_lnh: Aug 25 2021, 04:37 PM

if shopee settle sure seller menang punya

It is because once delivered, the status is updated by courier. Even if you do not do anything after delivery deadline, refund is also automatically triggered if not delivered.

Once triggered, Shopee will contact courier and try to resolve the issue and if the order is traced Shopee will ask if you are still interested to receive the goods. If yes, you just click Re-order and it will be sent again to close the case.

This post has been edited by Zot: Aug 25 2021, 04:40 PM

Dang that's my biggest issue

That's why certain items are extremely biased despite being fake

Only very few bad reviews from people that couldn't manage to get their refund

Take fake micro sd cards for eg

Crazy amount of 5 stars but price crazy cheap

Economy back to normal , why still use shopee ??

Just pm seller location , and go COD

I just got refunded automatically because of incomplete order, I raise refund but seller never bother to dispute or discuss.

I had shitty seller experience. I message ask about the product cause need urgently. He sent quickly but its wrong item. I ask him and he said just return and refund.

Sometimes these sellers are topkek especially when you need item urgently.

One of reason Lazada is my prefered Marketplace now. Easy to return and refund. Bloody shopee I didn't receive my item, probably wrongly delivered. I dispute, they escalate to sellers, sellers reject my dispute and that was the end of story. WTF

got option to refund

I bought something, jnt marked as delivered.
But i dont recieve the item
Request refund
They contact me, give id numb and back account

This post has been edited by Gyazo: Aug 25 2021, 04:59 PM

no problem to get refund. just report to CS. quite a hassle to settle but sure can.

i got experienced with item brand differ to the one they advertise. i dont deal with seller. buang masa.

unfortunately, this paints the picture of how our citizens love our government and also the product of our governing policies

so you get your money back already?

how long the process and how much roughly. I've currently have one marked deliver but not deliver ongoing.

Problem is they only forgot to put in the charger. Rest of the item is complete. Tested working. But their battery dunno apa cap ayam battery tried so many chargers all also can’t charge. So really need the original charger. They propose to partial refund. No use. Can’t use the item if can’t charge. So insisted on them resending the charger.
But now Shopee so hero cannot select delivery options. In Sabah now. Many items no delivery option one. So the seller link to create new order no cannot work with Sabah address.

Today last day for them then Shopee will release the payment.

i basically give review after few days or weeks after i use the product.

please take shopee to consumer tribunal if u can't get refund.