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 Shopee refund, Anyone managed to get?

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LamboSama
post Aug 25 2021, 04:19 PM

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QUOTE(Xonius @ Aug 25 2021, 04:17 PM)
i was actually quite furious that i couldn't rate and comment on the returned item, potential buyers should be aware of dishonest sellers and the lack of customer service.
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Return, refund, item not received automatically affect their rating.
Xonius
post Aug 25 2021, 04:23 PM

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QUOTE(AdisonMak @ Aug 25 2021, 04:11 PM)
Refund only? knn Shopee should straight up suspend the seller account. Ni sudah breach the ToS lol
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They removed his "Preferred Seller" status and the affected listing. But a day after that he re-uploaded a new listing with the same fake items, and a few days after, that listing was gone, not sure if Shopee themselves removed it or the seller himself, lol.
Zot
post Aug 25 2021, 04:28 PM

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QUOTE(Bishop @ Aug 25 2021, 03:51 PM)
Bought something from Shopee but came incomplete. Seller trying to resend but they say need order no. So gimme a link to purchase something rm0 but can’t buy cause no shipping option. So they can’t send replacement without order no.
Shopee auto release payment 3 days after delivery. Last time I tried refund need both sides to agree. If they low ball me what option I have? Can I reject? But if Shopee already release they payment then they can ignore me. Anyone tried to get refund?
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You have few days to check the shipment if anything wrong without clicking Order Received. Even if you don't click, after grace period, it is automatically released to seller too.
Zot
post Aug 25 2021, 04:30 PM

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QUOTE(LamboSama @ Aug 25 2021, 04:19 PM)
Return, refund, item not received automatically affect their rating.
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But if the problem is due to courier service?
isr25
post Aug 25 2021, 04:34 PM

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QUOTE(Zot @ Aug 25 2021, 04:30 PM)
But if the problem is due to courier service?
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If don't arrive, no need to pay - request refund. the 3 day countdown only starts upon delivery

This post has been edited by isr25: Aug 25 2021, 04:34 PM
lee_lnh
post Aug 25 2021, 04:36 PM

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so far never initiate refund at shopee due to defective product.

but got item out of stock cannot fulfill. they dunwan cancel.
so msg me ask whether can proceed ship remainder item as is.
when parcel arrive ask me click refund for said item and they honor it with no issues. (of course i ss the message also)

This post has been edited by lee_lnh: Aug 25 2021, 04:37 PM
doppatroll
post Aug 25 2021, 04:38 PM

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QUOTE(zeese @ Aug 25 2021, 03:54 PM)
did you click "received button". If you did, then, you're doom already..

The right process for incomplete item is to click the return/refund button and return all the received product. If seller reject, you can choose to
continue the dispute and let shopee settle it for you..
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if shopee settle sure seller menang punya laugh.gif
Zot
post Aug 25 2021, 04:39 PM

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QUOTE(isr25 @ Aug 25 2021, 04:34 PM)
If don't arrive, no need to pay - request refund. the 3 day countdown only starts upon delivery
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It is because once delivered, the status is updated by courier. Even if you do not do anything after delivery deadline, refund is also automatically triggered if not delivered.

Once triggered, Shopee will contact courier and try to resolve the issue and if the order is traced Shopee will ask if you are still interested to receive the goods. If yes, you just click Re-order and it will be sent again to close the case.

This post has been edited by Zot: Aug 25 2021, 04:40 PM
sakuraboo
post Aug 25 2021, 04:41 PM

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QUOTE(msacras @ Aug 25 2021, 04:10 PM)
And shopee's asshole policy don't allow us to rate returned orders. doh.gif

And the dumbest thing I've done is to use some coinsback voucher but raise a partial refund with seller. Shopee then directly deduct the coinsback from your order despite I'm just refunding RM1 out of RM20 order, I ended up losing 80% of my coinsback cause system deemed I refunded 80% of the order.
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QUOTE(Xonius @ Aug 25 2021, 04:17 PM)
i was actually quite furious that i couldn't rate and comment on the returned item, potential buyers should be aware of dishonest sellers and the lack of customer service.
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Dang that's my biggest issue

That's why certain items are extremely biased despite being fake

Only very few bad reviews from people that couldn't manage to get their refund

Take fake micro sd cards for eg

Crazy amount of 5 stars but price crazy cheap
mac_mac21
post Aug 25 2021, 04:42 PM

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Economy back to normal , why still use shopee ??

Just pm seller location , and go COD
sanosizo
post Aug 25 2021, 04:43 PM

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I just got refunded automatically because of incomplete order, I raise refund but seller never bother to dispute or discuss.
wotvr
post Aug 25 2021, 04:43 PM

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I had shitty seller experience. I message ask about the product cause need urgently. He sent quickly but its wrong item. I ask him and he said just return and refund.

Sometimes these sellers are topkek especially when you need item urgently.
Joe_Longgo
post Aug 25 2021, 04:46 PM

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One of reason Lazada is my prefered Marketplace now. Easy to return and refund. Bloody shopee I didn't receive my item, probably wrongly delivered. I dispute, they escalate to sellers, sellers reject my dispute and that was the end of story. WTF
jblittleboy
post Aug 25 2021, 04:52 PM

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got option to refund
Gyazo
post Aug 25 2021, 04:59 PM

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I bought something, jnt marked as delivered.
But i dont recieve the item
Request refund
They contact me, give id numb and back account

This post has been edited by Gyazo: Aug 25 2021, 04:59 PM
pakmulau
post Aug 25 2021, 05:47 PM

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no problem to get refund. just report to CS. quite a hassle to settle but sure can.

i got experienced with item brand differ to the one they advertise. i dont deal with seller. buang masa.
Skylinestar
post Aug 25 2021, 05:53 PM

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QUOTE(leftycall9 @ Aug 25 2021, 04:15 PM)
Most just want quick rate to get coins. Working or not doesn't matter to them. If rosak continue buying another unit from other shop.

That's why I avoid shops with reviews like that.
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QUOTE(Xonius @ Aug 25 2021, 04:12 PM)
exactly, i see so many stupid bloody 'reviews' mentioning delivery lah, complete item lah, free gift lah, and not on the actual product itself and/or customer service received. Some even posted unrelated copy pasted texts and attached irrelevant photos just for the sake of coins. It leads me to believe that these idiots are not just lazy but dumb as fuck as well.

Shopee needs to act on curbing these shitty reviews to increase the quality of their site, they should revoke the coins for such 'reviews'.

Look at amazon product reviews, night and day, shows the mentality of the buyers.
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unfortunately, this paints the picture of how our citizens love our government and also the product of our governing policies sad.gif
ukapaka
post Aug 25 2021, 05:59 PM

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QUOTE(Gyazo @ Aug 25 2021, 04:59 PM)
I bought something, jnt marked as delivered.
But i dont recieve the item
Request refund
They contact me, give id numb and back account
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so you get your money back already?

how long the process and how much roughly. I've currently have one marked deliver but not deliver ongoing.
TSBishop
post Aug 25 2021, 08:58 PM

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Problem is they only forgot to put in the charger. Rest of the item is complete. Tested working. But their battery dunno apa cap ayam battery tried so many chargers all also can’t charge. So really need the original charger. They propose to partial refund. No use. Can’t use the item if can’t charge. So insisted on them resending the charger.
But now Shopee so hero cannot select delivery options. In Sabah now. Many items no delivery option one. So the seller link to create new order no cannot work with Sabah address.
TSBishop
post Aug 25 2021, 08:59 PM

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Today last day for them then Shopee will release the payment.
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