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 Maxis Home Fibre (internet keep dropping)

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born2frag
post Aug 9 2021, 10:10 PM

Getting Started
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Junior Member
59 posts

Joined: Nov 2020
QUOTE(mactreouser @ Aug 9 2021, 03:04 AM)
These few days I contacted them via Twitter, response very fast! You may try, let's give them pressure!

They mentioned WIFI 6 Router only ready for new contact client! I told them not fair to us, the faithful customer!

You may try Maxis App to "Test My Home Wifi" for optimization! It does improve but issue remaining, just drop less! They open case for investigation! I keep Twitter update them picture & videos when I was facing loading page or error caused by that internet dropped issue!
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Thanks for sharing this, will go ranting.gif with Maxis, sometimes they reply very super slow!
TSmactreouser
post Aug 18 2021, 05:12 PM

Look at all my stars!!
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Senior Member
2,512 posts

Joined: Sep 2007


Hello all friendly forumers, here is the update of my issue?
Problem SOLVED (will keep monitoring the result)!

Here is the updated thread: https://forum.lowyat.net/index.php?showtopi...#entry102050312

Maxis replaced the latest WiFi 6 Mesh Router for me after a week of detailed follow up and updates from both side (Twitter, Customer Service) through evidence of test result (screenshot, video capture, text explanation).

Friends, problem could be solved, but need a calm & patience during the follow up & update 🤣

Twitter of Maxis (search for)
Maxis
@MaxisListens

 

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