UPDATE : Dispute closed! Please see edit 3&4 below to find out what happened

This is to warn everyone to avoid Shopee if you want to avoid problems with delivery and disputes. Their customer service sucks big time and always side with sellers. I didn't know this before, until i encounter a dispute and check on Lowyat for advice - only I found out there are many similar cases in which buyers have to waste so much effort in problematic disputes!

My story timeline as follows :

12 June - Place order and paid for an Amway product
21 June - Order status still hanging at "to ship". cannot wait already since 10 days has passed and I need the item urgently so I cancel order
21 June - Seller rejected my cancellation and immediately update status "shipped" with DHL tracking number
23 June - DHL rider called and inform me the package is empty - just a plastic package. I told them to return the package to seller.
24 June - DHL rider delivered empty plastic package and inform me to request return via Shopee as seller is refusing to accept return of the package.
24 June - I requested refund/return via Shopee
27 June - Seller raise dispute
28 June - I provided all evidence to Shopee
29 June - Seller provided statement saying item is "shipped via Amway Truck"
30 June - Shopee agreed with seller and informed that request to refund will be rejected since item is shipped
1 July - I demanded shipment details because seller has not provided any information at all
1 July - Seller provided a tracking number which can only be tracked via Amway website in which the account user (the seller himself) can view the status of delivery.

So that's what happened - 3 weeks of frustration. I had to purchase the product from another seller (it's not cheap!!) because I urgently need it - got it within 3 days too.
And for this particular seller - i still have no idea when his item is coming.
Seller has abused the delivery tracking system setup of Shopee by sending fake empty package to ensure i cannot cancel.
Shopee has supported such seller by not holding him accountable.
I have done all I can think of in this dispute, and now I am just sitting duck waiting to lose the dispute. Maybe someone have advice for any further action.

Just additional information - I did check the reviews of the seller - they are all good reviews (fake or not, i'm not sure). I've always been careful about choosing which shop to buy, and never face any problem or dispute on Shopee until now - consider it bad luck on my side.

But bottom line is - bad luck can strike anyone in terms of horrible sellers, but we get the choice to determine which platform to use - so I am definitely banning Shopee from now on!!!

Edit: adding image of dispute proof because someone is questioning the authenticity of my story, also to add that this dispute is still not closed, but Shopee has informed that it will be closed once I receive the replacement product
Edit2 : Some people are questioning DHL's rider's action in calling me - I wish to point out that the rider is actually very good in proactively checking with me before he deliver the item to confirm that I am actually expecting a package from the seller and that he notice it is an empty package (he was just holding the plastic package and felt that it was empty) - I received the plastic package unopened, in good condition - just that it is an empty plastic package (refer to photo below). The product order is a very bulky item which should be packaged in a box.

Edit3 : Update 2nd July - Took everyone's comments to heart (thank you for all the support and advice) , I decided to make a huge fuss by writing a long rant on the dispute channel scolding the shopee agent for not checking properly the seller's evidence, threatening to complain to KDPNHEP if this this is not resolve immediately. Also, i found out today that a friend of a friend works in Shopee - due to the large value of this dispute, I decided to ask favor from for my friend to check on my dispute. I don't know if that has any effect but I finally got a reply from the dispute agent finally providing some form of support to me by instructing the seller -"upon checking the tracking is invalid. Please do update us on the shipment details by 03/07 before 5pm."
So hopefully I can get some resolution out of this soon.
Edit 4 :
Update 2nd July - Seller is now saying the delivery is via "Ninja Van" - but he still gave the same tracking number that he gave for the "amway truck". Went to Ninja van site to track - but the number is invalid
Update 3rd July - Some driver in green Proton car delivered a package today noon. Was totally caught surprised. Yes - it is my ordered product.
Upon checking, took note of several shady details on the consignment note - printed on the note is showing that it is a city-link express, & not ninja van, not amway truck. Consignment note tracking number is still the same as that given by Seller during dispute, so i again check the tracking number status in citylink website, but it shows invalid. I'm guessing by now that the delivery tracking is most probably fake. Anyway it is all totally shady.

I decided to close this dispute up. Although I am forced to double purchase the same item (due to the fact that i bought from another seller after receiving empty package on 24th June), I will have to accept today's product as a spare because I am tired of feeling angry over this whole situation. Also, my initial warning still stands - I believe that it was only after I made the huge fuss (and maybe because at the same time yesterday I sort of got help from my friend to question the internal people in Shopee) that the seller somehow "magically" delivered the product via "DHL-Amway truck, Ninjavan-City-link" so quickly. I am not sure if Shopee will actually take any action against the seller for their shady tactics, but I included a list of all the problems i noticed in my message.
I'm adding a photo below to show the amazing compilation of courier companies of DHL-Amway truck-Ninjavan-City-Link that the seller involved in this journey.

Finally, thank you to those who advice and also sharing your own experiences (both negative and positive). And Happy Safe Shopping Online!













This post has been edited by chriskk: Jul 3 2021, 01:26 PM

Espring filter ah? I didn't know Amway is on shopee. ..dripshipper is it ?

I haven't had problem with my orders before but Lazada is still my preferred platform because Shopee has shitty customer service. They don't even answer the questions asked directly.

I bought an item last week but it was shipped out late even though their system is supposed to automatically cancel it past a specific date.

make polis repot

win

+ direct complain to Amway malaysia, don't forget to complain to Amway social media as well

This post has been edited by accitzone: Jul 2 2021, 12:11 PM

If you use credit card you can file dispute with the bank.
P.S: you should have accepted the package and record yourself opening the sealed packaged.

This post has been edited by LamboSama: Jul 2 2021, 12:12 PM

i think story not complete

cause my own experience with shopee they usually biased towards buyer, whenever got dispute they take buyer argument one

i experience late send also i cancel, and seller reject, then i cancel say cannot wait need fast, so shoppee accept and refund

also like goods come not complete, order 5set come 4set, i take photo and shopee accept and refund for the set


so to say shopee biased towards seller like not full story somehow

Support lazada then,

shoppe they earn it all and transfer the revenue back to singapork

Here lazada at least jack ma setup the KLIA hub and create few thousand job.


So support lazada.

This post has been edited by bill11: Jul 2 2021, 12:13 PM

U need make poloce report + kpdnkk report confirm shopeeeeee wet themself

shoppee mart next day delivery is bullshit

Amway stuff not using friends or cousins to buy seems odd.

im a sleer and a buyer in Shopee as well.

Yup. shopee is buyer centric..

from my experience, mmg buyer wil alwaysssss win

I only use shopee for cheap ass products. So even if I get burn, I won't feel too bad and waste too much time on it

There was once I nearly got cheated and made tribunal claim against shopee and they finally gave in to my refund request

Of course lazada isn't perfect, but in my case its wayyyy better than shopee. If buy expensive stuffs must use lazada, even more exp a bit also nvm

report kpdnhep and lodge police report if necessary

At the point where seller update with DHL number, I expected the item to be delivered within 2 days via DHL, so I accepted it since buying from another seller also start process again to wait for item to be delivered. I only decided to cancel/refund request once i found out the package is fake/empty package.

I used to buy via my sister, but she moved away and her membership just "died", so I don't know any amway member to buy from.
Purchasing via Shopee/Lazada for Amway product is very common. I've done it plenty of times before (just this particular seller is bad experience)

TS how is it possible for the shipping company to call and inform you that your package was empty ?

Is it their duty to open your package ?

That's the problem with online shopping platform. I tried to sell online and my request to deliver and install the product myself was denied. They wanted me to use their delivery platform. I am sorry I doubt the delivery platform is capable of doing a perfect job especially proper installation.

This post has been edited by Roman Catholic: Jul 2 2021, 12:27 PM

just saying, if urgent avoid buying online

Just threaten to report kpdnkk, sure they fast fast refund. But memang lazada CS way better. Just few weeks back I bought few items and one of it damaged during shipping. Contacted customer service then next day itself refunded. They even personally called me to tell me they issue refund d.

Already repeatedly said in lowyat Shopee only takes care of seller and gives middle finger to customer. Returns and refunds if good seller will approve if bad seller your out of luck. That's why anything over 1k I never buy in shopee.