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 shopee cancel order

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jaycee1
post Jun 24 2021, 12:08 PM

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QUOTE(neoexcaliber @ Jun 24 2021, 11:39 AM)
I'm starting to dislike Shopee. I find their cancellation system flawed. It says orders will be automatically cancelled if it's not shipped before the due date but it didn't for my order.
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Yep. Auto cancel if exceeded time to ship out.

QUOTE(ads398 @ Jun 24 2021, 11:54 AM)
Look up on one of my angry complain here 2-3 months back.

I complain to shopee, no let go all the way.

At first they say normal refund takes few weeks I continue to complain and say they roll my money until they refund back immediately.

After that never buy from Shopee again.

And in any conversation with friends about online shopping, I will criticize them all the way and never recommend them
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When my order got auto cancelled I got the refund back in 30mins along with the used coins. But that is system auto cancel refund.



I have been asked by seller to cancel the order before.. I told them if you sell something with no stock, either you give me something else similar (or different colour) with a discount or just cancel. Seller eventually reluctantly cancelled, and shopee refunded the money within the week.

Lost shipping or missing item refund also about a week. Happened 3 times. One time POS laju lost my package, 2 times missing item from package. One time seller processed the refund, other time shopee did because seller no response.


The only thing is I burn my free shipping and cashback voucher. Don't get those back which I think should be, especially if buy shopping pass.


 

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