u order, suddenly seller told u that item not available. it is out of stock

now heres the issue
should seller cancel the order
or
buyer cancel the order

actually the seller can cancel their order by saying out of stock
but some seller insists that buyer cancel the order which i find rather fishy. they dont want to cancel the order even though it is their fault

is there any reason why seller dont want to cancel order?

Seller punya cancel rating will affected lo.

what will the risk on buyer then?

to maintain their statistic

you will also have rating mah i think, bad buyer who always cancel

what risk on buyer? u get back credit on later time, dont get the item, wasted time for few more clicks. thats all i think

so far i know its on seller discreetion. if seller dont approve. no refund

happens to me the other day

put an order for my kid's swimming pool. waited few days for seller to actually ship the pool. on the last day of shopee guarantee limit, seller whatsapp me and ask me to cancel the order because no stock. even have the gut to say i'm the one who should do the cancellation instead of him or I wont get my money back

i straight tiaw him says that is his issue not mine so he's the one should initiate the cancellation. terus diam dia

I think can just leave it and shopee will auto refund?
Happened few times, seller didn’t comply to shipping deadline then order auto cancel n refunded

ts face problem

ii cancelled alotof time

buyer's rating? idk ada but i justwant to reorder item fast

cuba chat dengan seller

biasa nya dia akan suruh kau yang cancel order

they dun wan cancel coz it will affect their store statistics maybe?

Got criteria to be preferred seller or something, can't really remember but shopee experts should know this

This post has been edited by reed90: Jun 24 2021, 11:28 AM

Seller should cancel at their end if they cannot ship. If they request you to cancel, and if you report to Shopee, they can incur penalty. If you cancel, your buyer rating is affected.
I have had a few times the seller ask me to cancel. I in turn ask them to do the cancellation. Eventually the seller will cancel or Shopee auto cancel in their system.

No la. If seller not approve or no response in 3 days, system will auto cancel the order.

confirm wrong info

I'm starting to dislike Shopee. I find their cancellation system flawed. It says orders will be automatically cancelled if it's not shipped before the due date but it didn't for my order.

You want refund faster, you can cancel and add the reason as seller ask you to cancel.

i once chat with shopee to clarify this bcos i refuse to cancel order when they are the one who no stocks

shopee agent told me seller at no point can request buyer to cancel

so shopee ask me cancel it so shopee refund me immediately in order to shop with other seller

they will penalize the seller.

i screenshot kasi seller tengok. seller block 9 me after that lol

Buyer rating not based on feedback left? And does seller even care about buyer ratings?

That one only on returns/refund request.
If seller hasn't ship the item out you cancel because use wrong coupons also can.