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 I was humiliated at a job interview for asking, what was a company's culture like

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TSMerryGoRound^2
post May 25 2021, 11:20 PM, updated 5y ago

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I honestly don't know what to say or feel. But I'm still feeling somewhat hurt over the fact that this happened.

For the very first time in my life, I was put down at an interview with the words "I don't know where's your head at, what picture are you trying to paint?"

Let me try and summarize this as easily as I could.

Yesterday, I received a call from a recruiter about a potential opportunity with a prestigious finance company located at KL. I've been trying to get a job in the finance industry for a long time now, so this opportunity was godsent. Plus, because I come from a writing background, getting my foot into a bank/finance firm is a once in a lifetime thing. I made my preparations, understood the role that they were hiring for inside and out, and went in with 120%.

Prior to all that, the recruiter told me this company was looking for a content writer. I thought, okay, I have content writing experiences. I deal with real estate and have side exposure to banking jargons and the basics of it, I agreed to the interview. Yet, last night as I was making my preparations, I noticed the recruiter was sending me to the interview for a managerial position. An hour or two before the interview today, I called the recruiter and double checked if he knew the situation, he assured me that it was no big deal and again reaffirmed that they were looking for a content writer.

The interview happened at 5:30PM, it was meant to run for an hour. I got in early, turned on my video cam and eagerly introduced myself. There were 3 interviewers present - the HRBP, Hiring Manager and the Head (the one that the hiring manager reports to). So... 5 minutes into the interview, the hiring manager summed up the role, leaving me with hardly any questions to ask. I was hoping to demonstrate my knowledge of what they're looking for, but the hiring manager put my curiosity and excitement to a stop, because she had just dumped it there and then.

On top of that, the hiring manager revealed they weren't just looking for a content writer, they wanted the incumbent to specialize in content strategy, and have familiarity with google analytics. All these I am perfectly fine learning with support. The only thing I had trouble with was google analytics, which is surface level. So there were two things that went awry here - One, a misinformation. Two, I think the hiring team didn't know what they wanted.

It went from content writer --> digital marketing specialist --> content producer. I was trying to wrap my head around their expectations, trying to understand what is their game plan and approach to pushing their finance products to a bigger crowd. Everytime I asked something specific, I was getting a by the book answer "We're really open, we're looking to try." Which made it hard for me to narrow down their focus and figure out what they want.

Because they had cut short the interview, they were pestering me to get into my questions. I had a string of them, mostly aimed at understanding the state of work that the department is engaged in, followed by a few questions regarding the company/employers they were. Slowly bit by bit, I started sensing animosity from the head of department. There were 3 questions that I asked her.

1) What is your approach to social media at the moment? Are you prioritizing quantity over quality? [I was asking this because their social media posting frequencies seemed irregular, and their post followed the standard copywriting style]

The question was met a very stern rebuke along the lines of "Everything we do here is quality, let's put it that way." The HoD seemed to take offense to the question. Trigger point 1

2) Could you tell me a little about your company culture and what makes it unique?

This was met with. "I don't understand the question. What I can say is we are a team lah. We're very performance-based. And we try to keep the work-life balance intact. Trigger Point 2." At this point, I was sensing more animosity from the HoD.

3) I imagine I'll be working with you and X often, can you tell me how's your leadership style like?

Straight up, "I don't know where your head's at. What picture are you trying to paint here?" At this point I knew she was getting pissed. The recruiter had told me the HoD can be blunt but is nurturing, and I expected her to be blunt, but it was obviously clear that she's angry.

The HRBP stepped in and told me to relay further questions to my recruiter or her, and they left it at they had to see another candidate at 6.

I think all parties involved in the call knew what was going on, and there might not be a fit. I'll be surprised if they got back to me, but I doubt they would.

My point is, I've never had someone snapped at me for asking a harmless question regarding company culture and leadership styles. And while do I know I'm not at fault, I can't help but feel humiliated and regretful that I shouldn't have walked out of things as per my principles, because these days people keep saying word gets around fast.

This post has been edited by MerryGoRound^2: Jun 2 2021, 09:12 PM
catsper
post May 25 2021, 11:36 PM

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They are not the right fit for you. Put it this way, it is better to find out now rather than later should you be hired. Clearly it is not the environment which you would want to be in.

It's really nothing to regret about. A candidate also gauges if the company is the right place to be in, and asking question is the first thing to start. There was once I asked for a tour around the office to assess the environment and they obliged.
lawrencesha
post May 25 2021, 11:42 PM

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I think you did a great job at the interview. Kudos. This is probably not a good fit for you.
yo_yo
post May 25 2021, 11:48 PM

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It sounded to me that the 'motherly' interviewer said in a condescending tone. I would be offended if I were you. To me, your questions except no 1 seem alright. In fact, I have read on some websites before that interview is not a one-way street, therefore, interviewee can also ask questions! And that's what u did. It's very obvious that your interviewers were not alert. They might be used to giving orders, not the other way round.

for no 1, i think the question about quality vs quantity hit their sore spots. And it seems they don't wanna admit their weakness.

In one interview, you saw the true colours of their leadership and also humanity....

I wish u all the best in your job hunt.
kinnylaw
post May 25 2021, 11:51 PM

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Well, you did good for staying professional about it, not cause a scene. If it's me, after the first question, I would have just left. There is no point to continue. This company is not right for you or anyone for that matter. I can guarantee you even if you get the job, you will not enjoy it.

The HOD clearly does not have her head intact nor can she paint any picture to save her life. The questions you've asked are legit and deserve proper answers. If she doesn't understand any of it, clearly she is not fit for the position that she is in. She took it offensively rather than professionally. This kind of leadership is toxic, not worth it.



flying_manatee
post May 26 2021, 12:18 AM

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Well I think you were thrown a bit of a curve-ball when they expected many questions from you, having said that I think you could have phrased things a tad better:

1) I think "quantity over quality" naturally triggers a negative reaction from the listener - true as it may be. Maybe you could have gone with "are we focusing on high-frequency posting or more detailed, targeted posts". Something of the sort.

2) The question on company culture was a bit generic but I don't think it was bad per se. Maybe you could say do we lean towards the formal or casual side of things?

3) I think it's not a good idea to ask about leadership style - you're essentially asking your future boss how she is going to boss you around. For me personally I'd avoid going there at all.
KopiMalaysiano
post May 26 2021, 12:24 AM

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1 thing hay or spring or watever company, they need to screen a few bad apple to fill the basket of obvious choice.

it sucks but that's the truth

if I give u 1 candidate would u straight away take it?

this is a clever marketing also

and dun be offended some hiring manager wears their assskin as their crown-helmet so the basically cant see pass their own stinky deep wide dark narrow scope.
Blofeld
post May 26 2021, 12:31 AM

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QUOTE(lawrencesha @ May 25 2021, 11:42 PM)
I think you did a great job at the interview. Kudos. This is probably not a good fit for you.
*
+1

Actually TS did a great job.

It's better for her to reveal her true colours now rather than after if you had joined them.
mataharih
post May 26 2021, 12:38 AM

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OP, I think I know which company you interviewed for. From the sounds of it, your personality did not jive with their personalities and/or working style.

It happens...two months ago, I had an interview with the hiring manager of one of Malaysia’s biggest banks and it was a disaster because we didn’t see eye to eye.

On another note, may I know why you are looking to join a bank/finance company? For someone with your writing ability, you might be able to pursue a position in their corporate comm or internal comms department.

This post has been edited by mataharih: May 26 2021, 01:38 AM
TSMerryGoRound^2
post May 26 2021, 12:41 AM

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QUOTE(mataharih @ May 26 2021, 12:38 AM)
OP, I think I know which company you interviewed for. From the sounds of it, your personality did not jive with their personalities and/or working style. It happens...two months ago, I had an interview with the hiring manager of one of Malaysia’s biggest banks and it was a disaster because we didn’t see eye to eye.

May I know why you are looking to join a bank/finance company? For someone with your writing ability, you might be able to pursue a position in their corporate comm or internal comms department.
*
I am looking to go there eventually. There have been plans to pursue my master's in communication studies early 2022 if I still can't get a full time job by the time the year ends. In fact, I have been exploring comms role for a very very long time, but many companies don't seem keen to hire someone who doesn't have professional experience in the field. Might you know someone who might be looking for a comms role?

Side note, I'm curious to see if you know which company I'm referring to. Care to pm me?

This post has been edited by MerryGoRound^2: May 26 2021, 12:42 AM
mataharih
post May 26 2021, 12:45 AM

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QUOTE(MerryGoRound^2 @ May 26 2021, 12:41 AM)
I am looking to go there eventually. There have been plans to pursue my master's in communication studies early 2022 if I still can't get a full time job by the time the year ends. In fact, I have been exploring comms role for a very very long time, but many companies don't seem keen to hire someone who doesn't have professional experience in the field. Might you know someone who might be looking for a comms role?

Side note, I'm curious to see if you know which company I'm referring to. Care to pm me?
*
Ahh, I see that you have already replied to my post..just made some additions lol.

This post has been edited by mataharih: May 26 2021, 02:49 PM
TSMerryGoRound^2
post May 26 2021, 01:08 AM

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Hey folks, it looks like someone here is on the same page with me and knows the potential employer I'm referring to. Also seems that said person went through the same confusion.

To err on the side of caution, I'm removing certain keywords. Those who know , know tongue.gif.
john123x
post May 26 2021, 01:15 AM

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the three question you asked, are really stupid questions.

esp question 3, anyone will be a bit pissed.


when they give you chance to ask question, they dont meant question like these.


This post has been edited by john123x: May 26 2021, 01:17 AM
TSMerryGoRound^2
post May 26 2021, 01:30 AM

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QUOTE(john123x @ May 26 2021, 01:15 AM)
the three question you asked, are really stupid questions.

esp question 3, anyone will be a bit pissed.
when they give you chance to ask question, they dont meant question like these.
*
To anyone reading this comment, don't let the buffoon above deter you from asking questions like "leadership style."

Granted, it is unorthodox but MNCs generally appreciate such questions being thrown forward. Only certain high level people sitting on their high horse would feel offended by such questions.

In fact, I encourage you to ask. Many employers I've posed this question to have responded with a smile on their face and demonstrate good surprise. It's a way for you to get to know your employer and the good ones will know that you're trying to learn their work language so you can mesh with them. The bad ones will take offense and start having ill thoughts.

I'm not hurt that I asked these questions and got insulted, more so that I didn't trust my instincts. Someone here has been very informative and they shared the same sentiments about the role.

Thank you for the kind words, and the random trolls looking to rake up points.

Also, thank you to the 888th viewer/reader tongue.gif

https://imgur.com/a/QfMH6Z0

This post has been edited by MerryGoRound^2: May 26 2021, 01:31 AM
Redshelf411
post May 26 2021, 01:38 AM

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I'd rather have a HR giving me that kind of response during the interview stage than be a massive snake of a person later on when I joined the company. I've ran into way too many HR managers and execs who are so nice during the interview stage, but when you join the company they campur tangan play politics.

But hey like everyone else here has said, you found out early that you are not a good fit for the company. Time to move on perhaps?

This post has been edited by Redshelf411: May 26 2021, 01:39 AM
john123x
post May 26 2021, 01:43 AM

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QUOTE(MerryGoRound^2 @ May 26 2021, 01:30 AM)
To anyone reading this comment, don't let the buffoon above deter you from asking questions like "leadership style."

Granted, it is unorthodox but MNCs generally appreciate such questions being thrown forward. Only certain high level people sitting on their high horse would feel offended by such questions.

In fact, I encourage you to ask. Many employers I've posed this question to have responded with a smile on their face and demonstrate good surprise. It's a way for you to get to know your employer and the good ones will know that you're trying to learn their work language so you can mesh with them. The bad ones will take offense and start having ill thoughts.

I'm not hurt that I asked these questions and got insulted, more so that I didn't trust my instincts. Someone here has been very informative and they shared the same sentiments about the role.

Thank you for the kind words, and the random trolls looking to rake up points.

Also, thank you to the 888th viewer/reader tongue.gif

https://imgur.com/a/QfMH6Z0
*
if you cant accept criticism, just say so.

Warning: this contains harsh opinion
» Click to show Spoiler - click again to hide... «


i am sure you can ask better questions.

constructive advise. do not open if you cant accept criticism
» Click to show Spoiler - click again to hide... «


This post has been edited by john123x: May 26 2021, 01:46 AM
Snoopie
post May 26 2021, 01:44 AM

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Choice of words play a crucial part. Always display humble attitude during interview. Honestly those questions feels like trying to outsmart them.

Just take example for your question 3:

3) I imagine I'll be working with you and X often, can you tell me how's your leadership style like?

Using words like “I imagine”, “tell me”. Don’t you feel is kind of commanding and rude? But instead we can try explaining it a more humble manner e.g. —

“As I look forward to the role, could you share with me what are the standard leadership practices within the department that enable employees to strive further?”

Same meaning but different choice of words. Hope it helps you on your upcoming interview.

This post has been edited by Snoopie: May 26 2021, 01:55 AM
TSMerryGoRound^2
post May 26 2021, 01:50 AM

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QUOTE(john123x @ May 26 2021, 01:43 AM)
if you cant accept criticism, just say so.

Warning: this contains harsh opinion
» Click to show Spoiler - click again to hide... «


i am sure you can ask better questions.
*
I'm all for criticisms. After all I make mistakes and am not perfect either. That being said, I think there's a difference between constructive criticism and bashing someone online.

Take a page from one of the comments above who actually pinpointed what they felt might have went wrong and offered their way of going about the questions. Even the post after yours was constructive enough.

If you were good with what you do, you wouldn't be on kopitiam trying to display superiority. I am sure you can think and write better than your current response.
Balanced
post May 26 2021, 02:47 AM

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QUOTE(MerryGoRound^2 @ May 25 2021, 11:20 PM)
I honestly don't know what to say or feel. But I'm still feeling somewhat hurt over the fact that this happened.

For the very first time in my life, I was put down at an interview with the words "I don't know where's your head at, what picture are you trying to paint?"

Let me try and summarize this as easily as I could.

Yesterday, I received a call from a Hays recruiter about a potential opportunity with a prestigious finance company located at KL. I've been trying to get a job in the finance industry for a long time now, so this opportunity was godsent. Plus, because I come from a writing background, getting my foot into a bank/finance firm is a once in a lifetime thing. I made my preparations, understood the role that they were hiring for inside and out, and went in with 120%.

Prior to all that, the recruiter told me this company was looking for a content writer. I thought, okay, I have content writing experiences. I deal with real estate and have side exposure to banking jargons and the basics of it, I agreed to the interview. Yet, last night as I was making my preparations, I noticed the recruiter was sending me to the interview for a managerial position. An hour or two before the interview today, I called the recruiter and double checked if he knew the situation, he assured me that it was no big deal and again reaffirmed that they were looking for a content writer.

The interview happened at 5:30PM, it was meant to run for an hour. I got in early, turned on my video cam and eagerly introduced myself. There were 3 interviewers present - the HRBP, Hiring Manager and the Head (the one that the hiring manager reports to). So... 5 minutes into the interview, the hiring manager summed up the role, leaving me with hardly any questions to ask. I was hoping to demonstrate my knowledge of what they're looking for, but the hiring manager put my curiosity and excitement to a stop, because she had just dumped it there and then.

On top of that, the hiring manager revealed they weren't just looking for a content writer, they wanted the incumbent to specialize in content strategy, and have familiarity with google analytics. All these I am perfectly fine learning with support. The only thing I had trouble with was google analytics, which is surface level. So there were two things that went awry here - One, a misinformation. Two, I think the hiring team didn't know what they wanted.

It went from content writer --> digital marketing specialist --> content producer. I was trying to wrap my head around their expectations, trying to understand what is their game plan and approach to pushing their finance products to a bigger crowd. Everytime I asked something specific, I was getting a by the book answer "We're really open, we're looking to try." Which made it hard for me to narrow down their focus and figure out what they want.

Because they had cut short the interview, they were pestering me to get into my questions. I had a string of them, mostly aimed at understanding the state of work that the department is engaged in, followed by a few questions regarding the company/employers they were. Slowly bit by bit, I started sensing animosity from the head of department. There were 3 questions that I asked her.

1) What is your approach to social media at the moment? Are you prioritizing quantity over quality? [I was asking this because their social media posting frequencies seemed irregular, and their post followed the standard copywriting style]

The question was met a very stern rebuke along the lines of "Everything we do here is quality, let's put it that way." The HoD seemed to take offense to the question. Trigger point 1

2) Could you tell me a little about your company culture and what makes it unique?

This was met with. "I don't understand the question. What I can say is we are a team lah. We're very performance-based. And we try to keep the work-life balance intact. Trigger Point 2." At this point, I was sensing more animosity from the HoD.

3) I imagine I'll be working with you and X often, can you tell me how's your leadership style like?

Straight up, "I don't know where your head's at. What picture are you trying to paint here?" At this point I knew she was getting pissed. The recruiter had told me the HoD can be blunt but is nurturing, and I expected her to be blunt, but it was obviously clear that she's angry.

The HRBP stepped in and told me to relay further questions to my recruiter or her, and they left it at they had to see another candidate at 6.

I think all parties involved in the call knew what was going on, and there might not be a fit. I'll be surprised if they got back to me, but I doubt they would.

My point is, I've never had someone snapped at me for asking a harmless question regarding company culture and leadership styles. And while do I know I'm not at fault, I can't help but feel humiliated and regretful that I shouldn't have walked out of things as per my principles, because these days people keep saying word gets around fast.
*
Poor choice of words ts.. You should be more sensitive to their responses.

Their response to your first question should already give you a hint of what type of questions or at least how it is worded is comfortable for them.
Also try asking questions with more direct answers.
Example taking your first question, quality is very subjective. Because everybody wants quality, but it must be balanced with quantity. Because this is a profitable company, not a hobby.
Hence her answer is a given.

James1983
post May 26 2021, 10:03 AM

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I think your question on the social media quality rubbed her the wrong way already

From then on, she’s pissed off

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