We have learned that the Telekom Malaysia website (https://www.tm.com.my) is now depending on Imperva (a cyber security solution company similar to Cloudflare) to protect its website from network attacks and for CDN services.

In case you didn't know, Telekom Malaysia is the largest Internet service provider in the country with connectivity to over 20 submarine cable systems, to more than 60 countries. TM also owns multiple data centres in the country.

Meanwhile Imperva is currently based in the United States. You may read more about Imperva and its history here- https://en.m.wikipedia.org/wiki/Imperva

Our checks indicate that Imperva only has a 10G port with MyIX which now routes all local traffic to the TM website. In comparison, China based Tencent Global has a total of 300G bandwidth in MyIX.

We also noticed that Imperva is spelled wrongly as imPREva.myix.my by MyIX. It is believed that the mistake has not been corrected for about 3 months now.

At the moment, its unclear on why a Tier 1-connected, giant Internet service provider such as Telekom Malaysia would route its local web traffic to US-based Imperva servers despite TM itself is a major Internet hub in Malaysia with lots of bandwidth in the country.

We reported yesterday that TM has been making changes to its DNS configuration, causing its website to be inaccessible via International DNS servers. The problem appears to be intermittent until today

Probably because of the profit margin and overall increase in bandwidth
Since they lowered the broadband price, you can see the overall quality drops like bombs in the middle east
No more fibre wall box, more low quality devices etc
At the same time all the packages increased in speed means more bandwidth is required
Lower price, higher bandwidth requirements, lower profit per customer
From the standpoint of a business that has monopolised the market since 1960s, I understand
From the standpoint of a user, I cant accept this

Just switch to another telco if you are able to do so
I tossed my Unifi to failover after subbing to Allo, no more CF congestion, getting 6ms instead of 150ms+, latency to other websites seems to be 50% lower as well
Why pay an ISP that refused to fix known issues