Hi all, I paying for 300mbps but when I plug my laptop directly to router with cable, I tested only 80-90 mbps? Is this normal? I expect to get at 250-300 mbps like what is advertised.

Anybody here is getting near the advertised speed? I already called maxis support many times these few days, the technician came and now my internet better, but the speed is still 80-90 mbps only...any thoughts on this?

Why I pay for 300mbps but only getting 80-90 mbps even if I plug wire into the router?

And I also using cat6 cable also, I restarted router + modem, off the wifi, clear the cache, etc, everything I can think of but still same speed?

wat mobo? LAN port spec?

Router spec?

u need Gbps LAN port and router spec

By right, the lowest speed is 80% of what u pay for. Example if u are paying for 100mbps, min must get 80mbps to qualify. If lower than 80mbps, can complain to maxis or to respective gov etc

Could be speed capped by laptop's NIC

Try this to check

yea exactly! take unifi for example, my friend subscribe 100mbps but testing got 80-90mbps and that's logical! because it is near what is advertise.

so similarly maxis 300mbps should also be getting..maybe 280-290mbps right? but if u getting 80-90?? too far from advertised.

I think unifi is more honest.

and when u look at their prices u will notice the unifi 300mbps is alot more expensive than maxis 300mbps.. probably because unifi is truly 300mbps? so maxis is cheaper but the speed is not honest (false advertising)

I think it's actually unifi unfairly clamping down the speed of maxis as they use their infrastructure

I've seen this myself where I'm on Maxis Infrastructure I get 38Mbps on a 30Mbps plan but my friends who are using Maxis on Unifi Infrastructure get only 28Mbps

Not true. Unifi force you to take their TV hence the price difference. But then again, Unifi clamping down Maxis users might be true, because they cap the speed of Maxis users on their infra to the exact speed while allowing Unifi users to have slightly higher speed for overhead.

So to TS, check that your router and NIC support gigabit speed, then if problem still persist, call Maxis or report it to MCMC for action to be taken.

this should be the speed


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that's great! but you using wifi? i'm only getting 100mbps

that's great! but you using wifi? i'm only getting 100mbps

Are you using wifi or ethernet?

Open up device manager (just type Device Manager into windows search)

Find network adapters and open up the drop down menu

Then, look for stuff like "Realtek" "Qualcomm Atheros" "Mediatek RaLink" "Broadcom" or just "Generic"

If you see "Realtek PCIe FE Family Controller" then your ethernet can only go up to 100Mbps, and that's where the bottleneck is

As for the wifi, try searching online to see what max speeds it supports, most manufacturers cheap out and put only wifi 4/n
WiFi 4/N depending on your configuration can go from 72Mbps to max of 300Mbps, which might be why your speeds are slow

Alternatively, take a screenshot of that menu and we'll see if there's any culprits that may be causing your slowdown.

my router tplink ax10 https://www.tp-link.com/my/home-networking/...er/archer-ax10/

my pc wifi adapter is tplink tx50e https://www.tp-link.com/my/home-networking/...r/archer-tx50e/

That should have no issue getting 300Mbps

But you did mention plugging in via cable directly that only get 100Mbps, make sure your ethernet adapter is capable of Gigabit and you're using an ethernet cable of Cat 5e or higher

if both Wifi and Ethernet you only get 100Mbps, then please call Maxis or MCMC to complain, maybe they've set the wrong speed cap

Mine (300Mbps) also having same issue and tested speed at 100Mbps only after saw your post. Called Unifi and they will guide you to test and reset port, still at 100Mbps. Now waiting for their technician to check.

do post back when the technicians is done checking, see if you got speed improvement.

I've already called many times and just few days ago the technicians came to fix the faulty wire outside, after they were done my internet is now stable, no more DC, constant speed...

but the funny thing is, the speed still same 100mbps...is just now it is stable only.

the technician should do speed test.. and only sign off when able to prove 80% speed from your subscription.

What is the feedback from Unifi after this? U r paying for 300Mbps not 100Mbps, right?

If this is Maxis fibre why you call Unifi?

i'm on maxis fibre, not unifi

No feedback from maxis, and yes I'm paying 300mbps maxis fibre

Sorry, misread. Mine is unifi. Look like some people having speed reduce.
https://forum.lowyat.net/topic/5081177/+1680

I think those who got your speed reduce should seriously report to MCMC. From 300mbps to about 100mbps, that's only 33% speed of what you are paying for. Imagine how many ppl who are not tech savvy have their speed reduce without they knowing.
https://aduan.skmm.gov.my/

as refer back your tm modem connect to your maxis router izzit in 1gbps ornot ?as mention before kindly check tis part if only connect 100 mbps means got problem try change your rj45 cable

modem connect to my router should be no problem because the router is gigabit port and i'm using a new cat6 cable.

So from router connect to your PC, does it show gigabit speed? Also from BTU connect directly to PC, is it still gigabit speed?

yes from your tplink router connect to your pc should show gigabit r/f the image i have attach(no matter cat6 or cat 5e ). try all thel lan port behind and test the result out.if connect all at


Click the link below to check out
https://www.tp-link.com/us/support/faq/2472/

This post has been edited by kwai_83: Mar 17 2021, 08:57 AM


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If all gigabit speed then possibility of the account being cap wrongly. This one have to ask technician to come and fix.

yes call maxis back tell them been capped wrongly.
make sure maxis guys speed test correctly before sign any document

so guys I think my issue has been resolved, so yesterday maxis called me telling me that because my fibre reading outside my house was terrible, they have contacted TM to come and fixed it, and so TM came and fix and it was all done yesterday...so maxis called me to tell me that TM has fixed the fibre optic reading outside my house.

maxis tell me to reboot router and modem, after that I tested on my laptop, and finally I think my laptop is bottleneck because is cheap laptop and certainly not gigabit ports, with my laptop I'm getting these results...



the above are laptop resulsts

and then I test with my phone wifi connected to 5G band, here are the results...






so with the above results, I'm concluding that it was a faulty fibre optic reading outside my house, and TM has fixed it in the end...as for slow speeds on laptop is definitely due to cheap laptop being a bottleneck, because wifi is totally fine.

So i've found that to get near to 300mbps full speed, you need:

1. physically close to the router if you on wifi
2. OR use cable
3. and if using cable, don't have cheap hardware/laptop/desktop 😂

if you have these 3 things then your internet should be full speed

so anything else guys? This is my final update for this thread...thanks for all the replies so far, has been helpful.

oh yea, one last thing, the screenshots i whatsapp to maxis (given by the maxis call centre)..so when u got internet problems you can speedtest and screenshot forward to them, they will respond to u.

here's the maxis whatsapp number 011-1242 5970

TS, just for correction, your issue were not because of Cheap laptop, its more toward being OLD Laptop, im pretty sure a cheap new laptop thats below RM1.5k would still have gigabit lan port.

why does one need 300mbps internet speed? I am using 30 and it is more than good enough. Back in the days, unifi basic package was 10mbps and it was fine too. Can watch netflix HD on multiple screen without problems. Multiple google meet sessions also no problem on 30.

agreed! 👍

I suggest you can use USB tethering from your phone to your old laptop.
- Connect your phone to laptop via USB
- From your phone, go to Hotspot settings
- There should have USB tethering, turn it on and it is good to go.
(Android phone la..)

great to hear solve your problem for the lan issue maybe u can tyr used usb-to lan type.if your usb got 3.0 port can buy this.

UGREEN Network Adapter USB 3.0 to Ethernet RJ45 Lan Gigabit Adapter 10/100/1000 Mbps


https://www.lazada.com.my/products/ugreen-n...6AaAklhEALw_wcB

it just depends individual choice.also user if 1-2 user bandwidth confirm sufficient and also depends on usage .

This one is individual choice. Some may want to download huge files faster, streaming multiple 4K content, some may feel it's enough with 10mbps for youtube and social media.

games nowadays are huge. 100GB. and their updates also huge. 100mbps wont cut it. i wish maxis remove the mesh option in 500mbps package and make it cheaper.

On ookla speedtest I got 100mbps. Which I’m subscribing but on fast com I got 30+-mbps.

Which to trust ah bro?