Hi all, I paying for 300mbps but when I plug my laptop directly to router with cable, I tested only 80-90 mbps? Is this normal? I expect to get at 250-300 mbps like what is advertised.

Anybody here is getting near the advertised speed? I already called maxis support many times these few days, the technician came and now my internet better, but the speed is still 80-90 mbps only...any thoughts on this?

Why I pay for 300mbps but only getting 80-90 mbps even if I plug wire into the router?

And I also using cat6 cable also, I restarted router + modem, off the wifi, clear the cache, etc, everything I can think of but still same speed?

yea exactly! take unifi for example, my friend subscribe 100mbps but testing got 80-90mbps and that's logical! because it is near what is advertise.

so similarly maxis 300mbps should also be getting..maybe 280-290mbps right? but if u getting 80-90?? too far from advertised.

I think unifi is more honest.

and when u look at their prices u will notice the unifi 300mbps is alot more expensive than maxis 300mbps.. probably because unifi is truly 300mbps? so maxis is cheaper but the speed is not honest (false advertising)

that's great! but you using wifi? i'm only getting 100mbps

that's great! but you using wifi? i'm only getting 100mbps

my router tplink ax10 https://www.tp-link.com/my/home-networking/...er/archer-ax10/

my pc wifi adapter is tplink tx50e https://www.tp-link.com/my/home-networking/...r/archer-tx50e/

do post back when the technicians is done checking, see if you got speed improvement.

I've already called many times and just few days ago the technicians came to fix the faulty wire outside, after they were done my internet is now stable, no more DC, constant speed...

but the funny thing is, the speed still same 100mbps...is just now it is stable only.

i'm on maxis fibre, not unifi

No feedback from maxis, and yes I'm paying 300mbps maxis fibre

modem connect to my router should be no problem because the router is gigabit port and i'm using a new cat6 cable.

so guys I think my issue has been resolved, so yesterday maxis called me telling me that because my fibre reading outside my house was terrible, they have contacted TM to come and fixed it, and so TM came and fix and it was all done yesterday...so maxis called me to tell me that TM has fixed the fibre optic reading outside my house.

maxis tell me to reboot router and modem, after that I tested on my laptop, and finally I think my laptop is bottleneck because is cheap laptop and certainly not gigabit ports, with my laptop I'm getting these results...



the above are laptop resulsts

and then I test with my phone wifi connected to 5G band, here are the results...






so with the above results, I'm concluding that it was a faulty fibre optic reading outside my house, and TM has fixed it in the end...as for slow speeds on laptop is definitely due to cheap laptop being a bottleneck, because wifi is totally fine.

So i've found that to get near to 300mbps full speed, you need:

1. physically close to the router if you on wifi
2. OR use cable
3. and if using cable, don't have cheap hardware/laptop/desktop 😂

if you have these 3 things then your internet should be full speed

so anything else guys? This is my final update for this thread...thanks for all the replies so far, has been helpful.

oh yea, one last thing, the screenshots i whatsapp to maxis (given by the maxis call centre)..so when u got internet problems you can speedtest and screenshot forward to them, they will respond to u.

here's the maxis whatsapp number 011-1242 5970

agreed! 👍