I tak mau    But dealer kept saying registered dah and they will fix it before giving to me.
I want to know any law or ways to show them I as consumer, I have the right to reject it and demand for exchange or refund.

I tak mau    But dealer kept saying registered dah and they will fix it before giving to me.
I want to know any law or ways to show them I as consumer, I have the right to reject it and demand for exchange or refund.

are you close with loan banker. ask he/she halt de payment to dealer shop.

dont sign to take delivery   they say that so u susah not they susah

Seriously, I saw 2 Polo sedan broke down in the middle of the road last week already.
Don't know why people still buying them.

Agree, I'm nt gonna sign it unless they change a new one. I told them its not my fault that they registered it.
Siapa panggil dia orang register before car arrive, of course they say its the usual procedure but that
is if nothing happens. Now something happened and since client tak mau, of course they rugi. The car will be a secondhand car now.

Agree, I'm nt gonna sign it unless they change a new one. I told them its not my fault that they registered it.
Siapa panggil dia orang register before car arrive, of course they say its the usual procedure but that
is if nothing happens. Now something happened and since client tak mau, of course they rugi. The car will be a secondhand car now.

NCCC calls for ‘lemon law’ after complaints of defective cars
The National Consumer Complaints Centre (NCCC) says it has received a ‘multitude of complaints’ from buyers on vehicles developing faults within three months of purchase.

FMT Reporters - 27 Oct 2023, 5:41pm


There had been reports of vehicles developing faults within three months of purchase.

PETALING JAYA: A consumer complaints body has urged the government to implement the “lemon law” to protect buyers who purchased defective vehicles.

The National Consumer Complaints Centre (NCCC) said it has received a “multitude of complaints” pertaining to both domestically produced and international cars with reports of vehicles developing faults within three months of purchase.


“These issues remain unresolved, as the cars are continually held for further testing, leaving the complainants without transportation while still incurring costs for an unused vehicle,” it said in a statement.

The “lemon law” is a term used to refer to a legal remedy for consumers who buy defective products, especially motor vehicles, that fail to meet the standards of quality and performance within a certain period of time.

“The law should be implemented across Malaysia to allow consumers to demand a refund, a replacement, or compensation from the manufacturer or dealer if the product cannot be repaired after a reasonable number of attempts,” said NCCC, citing the Malaysian Association of Standards Users.

The “lemon law” would also address the issue of manufacturers or dealers not honouring a car’s warranty, such as ignoring or prolonging repairs until the warranty period ends.

“Consumers are billed for a defect that had been identified a year ago but diagnosed only after the warranty has expired.

“As a result, consumers find themselves responsible for the repair costs associated with the particular defect (when it should have been eligible for warranty),” said NCCC.

NCCC said Malaysia’s Consumer Protection Act only provides basic rights and remedies to those who buy defective products but does not deal with specific issues and challenges faced by defective car purchasers.

In August 2022, the domestic trade and consumer affairs minister said it was looking to improve laws on the sale and purchase of used vehicles, including a proposal to introduce a “lemon law”.

Then domestic trade and consumer affairs minister, Alexander Nanta Linggi, said that the law was important as it would protect consumers from becoming victims of fraud or having to bear losses when buying used vehicles.

Car owner wins case against used car dealer over false mileage 
Consumer Claims Tribunal awards RM6,940 to buyer for decreased valuation, cost of service

Updated 3 months ago · Published on 18 Aug 2023 3:32PM

A car owner has won a compensation claim against a used car dealer after discovering the pre-owned Honda Accord he bought three months ago had actually clocked more than twice the mileage shown on its odometer upon purchase. – Pixabay pic, August 18, 2023


BY Shahrim Tamrin
PUTRAJAYA – A civil servant won a compensation claim against a used car dealer after he discovered inaccurate odometer readings upon purchasing a car.


He took the dealer to the Consumer Claims Tribunal to seek compensation for the pre-owned Honda Accord he bought three months ago which had actually clocked more than twice the mileage shown on its odometer upon purchase. 

The civil servant sought relief of 50% reimbursement from the amount of service cost and purchase price to be reduced by RM5,000.

In view of the evidence presented, tribunal president Haliza Aini Datuk Othman handed down an award of RM6,940.33 to the applicant. 

On May 5, the owner purchased the 10-year-old Honda Accord 2.0l VTI-L with an odometer reading of 97,007km.

He bought the Accord at the price of RM34,600 after trading-in his 2008 Toyota Camry 2.4l for RM23,000.

Five days later, he brought the car to an authorised Honda service centre in Seremban for a thorough check and paid RM3,880.66 for parts replacement and service. 

He was then shocked to discover from the customer database that the car had apparently clocked 202,671km when it was last serviced by the former owner in January.

The claimant then contacted the previous owner and received confirmation that the Accord had allegedly reached over 200,000km at the time the car was sold to a broker.

In response, the representative of the car dealer located in Banting denied allegations of any malpractice.

“We sold the car on the basis of ‘as is where is’,” he said. “We have no knowledge of the rolling back odometer as claimed.” 

In the company’s defence, the manager argued that “customers should be aware of the risks when buying a used car in its current condition regardless of its known or unknown damages or defects.” 

In addition, the claimant also demanded RM20,000 compensation in lieu of a potential warranty void since the coverage requirements, among others, stated that it is only applicable for a vehicle with an odometer below 180,000km.

He explained that upon purchase of the car, the dealer had given a one-year warranty with a coverage value of RM40,000 for repairs to parts and systems such as the gearbox, engine control unit, engine control module and air-conditioning.

“Now that I own a used car with false mileage, I fear that I may face excessive cost of repairs and maintenance,” said the 49-year-old government officer, who was formerly attached to the Melaka Domestic Trade and Consumer Affairs department. 

However, the tribunal president made a decision that the secondhand dealer must ensure that the 12-month warranty coverage was provided for the applicant.

The car dealer has 14-days to comply with the tribunal’s decision under Section 117 (1) of the Consumer Protection Act 1999 which provides for a fine of up to RM5,000 or jail up to two years, or both, if found guilty. 

The Consumer Claims Tribunal is an alternative dispute resolution avenue to civil courts for consumers to speedily file redress claims for purchases of goods and services up to RM50,000. – The Vibes, August 18, 2023

https://www.therakyatpost.com/news/malaysia...%20a%20disaster.

what is going these day with Toyota & Perodua? Reminded me of Proton