so am i allowed to seek for second opinion? previous post that mentioned warranty will be void and they will blame it back at me.

   

Tribunal will still proceed.

Ive texted Illegear this morning, still waiting for reply.   
Updated: 3/3 1.00pm

I get a reply from Illegear, they request me to send in again for diagnose.

And they will cover warranty for me this time, what if they still never find out the problem after DDU the driver? i will back to square one?
oh and this time i have to bare the shipping cost. 

prangin or bj?

Can attest to this. One time I post commenting about their past history record in late deliveries...

Poof hilang...

By then I know probably got Helang working behind the scenes.

Selenite G, GTX 2060.

It will go blank screen during start up if I'm using running my BIOS with GPU ONLY. Just trying my luck to force resatrt a few times and it sometimes work.

It i run my BIOS in xHybrid mode (Intel GPU and NVDIA GPU) it cant detect my Nvdia GPU.

I don't have anything in my PC, Literally. I have steam/Gameloop and other game platform, i don't even bother to download games.

My works tuff are just Microsoft office, no software or rendering software.
I wanted to call in Illegear today, talk to the manager personally but they dont have any hotlink direct to HQ, only service and sales.

Yes i understands, they asking me to send it in to diagnosed but I'm sure they will still said my GPU is working perfectly. till then, i will lodge a report to tribunal if the last chances and given.
It doesnt matter, i just want my PC works perfectly and wont give me stress everyday just by turning it on and off.

If the wanted to refund, i will definitely order another alienware.

yeah agreed

Dell/Alienware got top notch warranty cover

Wah lau..what brand again? Like this you better talk to upper manager level and threaten them with a consumer tribunal lawsuit.

13pages but still no sign of Prince J
Is this how ppl do business?

Any computer expert knows if MSI laptops are worth the money? Their customer service OK mou?

never ending brother, ask for refund cannot, ask for GPU claimed end up today i found out that they never replace for me after k/ debunk the issue of replacing GPU.

Thanks for sharing 

if u wanna know about Alienware after sales service, i never called it in before LOL cos they running strong af. I just replace battery and good to go.

Wait what? Your post about notebook got deleted in the notebook section?

Hi Kopitiam,

We wish to clarify a few things:

1. We are happy to help Gentleman_League with this issue and are ready to help him with this RMA as soon as we receive it. He messaged us on WhatsApp at 12.52PM today asking for help, and we replied him at 1.12pm (today is our off day).

2. We have not rejected any RMA claim from Gentleman_League, and we would never reject warranty claims from customers if the product is still within warranty period.

3. Gentleman_League only has carry-in warranty which means he is responsible for sending in the laptop to us for diagnosis and warranty claim. However, for the first 2 times he sent in his laptop regarding the Nvidia RTX 2060 GPU suspected of being faulty, we provided free return shipping to him as a courtesy, and we have always done our best to help him resolve any issue with the laptop.

4. Gentleman_League has sent in his laptop to us for 3 times only, and not 4-5 times as he has mentioned. The first time he sent in to us, was because his Samsung 1TB PM981a NVMe SSD was not detected and we replaced it immediately upon receiving and sent back the laptop to his Penang address free of charge. We received his laptop on 11 November 2020 and the RMA was completed on 13 November 2020.

5. On 11th December, Gentleman_League notified us he had no display on his external monitor. We informed him to send in for diagnosis, as we suspected the Nvidia GPU/drivers had issue because it is directly connected to the external display output. We informed Gentleman_League that we needed to check and verify the Nvidia GPU was at fault, and if it was, we would replace a new unit for him.

6. We received the laptop on 15th December and used DDU to do a clean install of the Nvidia graphics drivers. Everything worked without issue, and we sent him a video of The Witcher 3 running smoothly at maximum settings. Therefore, we could not provide him with a new unit replacement. We tested the most demanding/modern games like Shadow of the Tomb Raider at highest settings, running overnight and there was no issue found for 4 days in a row. The laptop was sent back to him on 21/12/2020 before Christmas.

7. Everything was working well, until 11th January, Gentleman_League contacted us that the Nvidia GPU was not detected. We advised him to do a clean install of the Nvidia drivers using DDU and if the issue persisted, to send in to us for checking. We arranged for Gdex to pickup the laptop and received it on 22 January.

8. We reset his BIOS settings to default (since he set the laptop to run on dGPU). We also did a clean install of the Nvidia drivers using DDU. Again, we found that everything worked without issue, modern titles and demanding games were running smoothly with high FPS. We sent him a photo of Shadow of the Tomb Raider running at the highest settings as proof. We performed a reformat as well to make sure there was no software issue/conflicts, and tested the laptop over the entire weekend with no issues found. We shipped back the laptop to his address on 25th Jan.

Finally, we wish to reiterate that we are prepared to help Gentleman_League, and only require Gentleman_League to send in this laptop to us so we can begin the RMA process. Hope this clarifies the situation.

KEK, all the signature approved from same person? 

i dint notice that

till date, im not sure they did the 1 on 1 GPU exchange for me, was told if change GPU must togather with my mobo.

I'm not an Illegear customer or endorsing their products but I've seen chinti and others continuously bash Illegear daily for everything, I'm not sure what beef they have but it's best to be neutral on this kind of issue.

We probably don't know the full story and the only way to solve this issue is for Mr gentleman here to send in for warranty claim. Maybe he can also post the entire WhatsApp chat for everyone to see and not just a few snippets of his own selection.

If they still don't fix the issue then I recommend you to take action by going consumer tribunal, etc. As they mentioned you only contact them at around 1pm when this thread started at 10am, why do that unless you wanted to create drama at /K?

Haiya, why you go stalk me, what if I work in same industry but from a different company? ahem, of course I keep track of what my competitors are doing lol 

I still think we shouldn't jump to conclusions, simply because we don't know the full story. All this time we hear Mr Gentleman's side of the story only... and he claims he already sent in 4-5 times but Azim said only sent in 3 times (1 of those is for Samsung SSD)?

That's why I ask Mr Gentleman to upload the full conversation history, from there we will know the full story and can make proper judgement

just leave a msg on whatsapp just now, pending for reply for rma process. Will update