Hi, as per title. I bought a Western Digital Blue 1 tb hard disk from a seller in shopee. Unfortunately, it was dead on arrival as it cannot be detected even in bios (tried on two working PC). So what is the best next step I can take? Do RMA or ask seller replace new (if it is possible?) I don't think it's the seller's fault, as the drive's manufacture date was Dec 2020. I have bought at least 5 or 6 of this same model hard drives before (but not from the same seller la) but no problem whatsoever. Probably just received a lemon unit. Please advice. Thanks in advance

Just an update: Received the full refund from seller in my ShopeePay.

This post has been edited by imin: Feb 1 2021, 12:54 AM

Try seller 1st

Check if seller's shopee page got stated any 1-on-1 replacement term. Else u need to RMA yourself.

claim from seller if there's a shopee guarantee...otherwise RMA lor

If the damage is caused during shipping = seller's responsibility, poor parcel protection

tekan refund 1st. the rest talk later

Just ask nicely. Cannot expect you to bare cost right?

kacau seller ja, unless the item is 1 years plus then you rna yourself la

First of all, can share the seller link here? Let us check legit or scammer

WD harddisk is getting unreliable. I've one blue WD 4tb 2yrs seldom use just as backup storage suddenly frozen and need to send back for RMA.

Better buy delicate stuff like HDD in person from lowyat or digital mall. Thrown more than 6inches will spoil it. Which can and will happen in transit. U think they kiss ur package like AA baggage handler wayang?

Thanks for all the replies. I'm in the process of returning the item to the Shopee seller. Never thought nowadays the process of returning item for Shopee is more convenient compared to Lazada. After the seller accepted the return & refund process, Shopee app will generate a barcode for me. I just need to bring the package to be returned to J&T Express nearby my house (surprisingly there's at least 5 J&T drop around me), let them scan the barcode and they will print out the return label for me, and I just leave the item with them. Everything is foc.

Last time i bought from lazada's Thundermatch, take the resit to their shop then ask for RMA

why RMA? I take it the drive failed few months after you bought it? In my case, the drive was DOA.

RMA WD need to send to SG, and it’s ain’t cheap even pre-MCO. MCO era I don’t think it’s gonna be economical at all.

Highly likely u bought a fake one. Share the seller link here. Alot of WD fakes on shopee

One friendly PSA, take every picture/video of you repackaging it.

Cause the sellers might taichi and reject it in case the items are not returned in prime conditions. You need to prove you had done your due diligence and pack back at least the way they sent it to you.

J&T will provide the packaging?

pm which seller

Be-careful upon the unboxing.

You can reuse the same packaging and bubble wrap if you cut them nicely.