One friendly PSA, take every picture/video of you repackaging it.

Cause the sellers might taichi and reject it in case the items are not returned in prime conditions. You need to prove you had done your due diligence and pack back at least the way they sent it to you.

J&T will provide the packaging?

Be-careful upon the unboxing.

You can reuse the same packaging and bubble wrap if you cut them nicely.

I just take the pic. Hopefully it's enough.
Nope, need to package ourselves.
Yup, I reuse their packaging. In fact I added more bubble wrap than the original one.

Some (a-hole) sellers might blame you the packaging/box got damaged and affecting them to resell it (yeah I know your unit is defective, but who knows what the sellers might think or do with it).

i tot wd blue very reliable?

Hopefully the seller is a professional and honest seller. Btw the seller can just RMA the hard drive right?

Or perhaps they should just deal with distributor since it’s DOA. Sellers and consumers probably have different terms.

As end consumer, RMA WD hard drive is PITA as need to send to SG. They will then send us a replacement drive (which is visibly different in sticker), I gotten mine from Vietnam last time.

My experience of lazada rma is alright

Psu from dotatech

Bought then use after 3 days it died. Contact them on store chat, showed that psu died via video then they tell me claim refund because cannot do replacement as they got no more stock. So I press refund button, got return slip, go to MBE and they handle the rest

Could be. Btw what is PITA?

why RMA? I take it the drive failed few months after you bought it? In my case, the drive was DOA.

claim from seller if there's a shopee guarantee...otherwise RMA lor

Pain in the a**

Years but luckily before 3 years warranty (WD BTW). For DOA, u got click order received? If yes or no, u try contact your seller

hello u know how thing work ?

return get refund n buy new one, as item not as describe.

Ohh hahaha... I thought related to RMA lol
Nope, Thank God I haven't clicked order received yet.
Don't click item received, instead choose return item.

Hi, as per title. I bought a Western Digital Blue 1 tb hard disk from a seller in shopee. Unfortunately, it was dead on arrival as it cannot be detected even in bios (tried on two working PC). So what is the best next step I can take? Do RMA or ask seller replace new (if it is possible?) I don't think it's the seller's fault, as the drive's manufacture date was Dec 2020. I have bought at least 5 or 6 of this same model hard drives before (but not from the same seller la) but no problem whatsoever. Probably just received a lemon unit. Please advice. Thanks in advance