Chat myBurgerLab : we're sorry , we fucked up tonight
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 Jan 18 2021, 01:50 PM
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#1
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Newbie
13 posts Joined: Feb 2005 
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QUOTE(Ayer @ Jan 18 2021, 01:24 PM) Overwhelmed with orders and folks say f&b is dying top lul Ask the less popular restaurants how is their business. Why are you using one the most popular restaurant in the whole of Malaysia as a standard? |
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Jan 18 2021, 01:53 PM
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#2
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Newbie
13 posts Joined: Feb 2005
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QUOTE(tahfeikei @ Jan 18 2021, 01:43 PM) waaa why so dumb one Already said in their statement that their order closed at 7:30 but they received a ton of order at 7:20. They will probable change their last order time after this. any restoran also will know how to gip some time to cook the food la never heard of last order before meh? restoran tutup 10pm--last order either 930pm or 945 pm  This post has been edited by ReoAyanami: Jan 18 2021, 01:54 PM |
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Jan 18 2021, 02:03 PM
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#3
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Newbie
13 posts Joined: Feb 2005
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QUOTE(knumskul @ Jan 18 2021, 02:01 PM) Their statement said still have orders coming in past 7.30pm la. They caused their own problem. Read again. The orders were made before 7:30pm but was backlogged at their delivery partner side so MBL were delayed from receiving some orders until after 7:30pm.This post has been edited by ReoAyanami: Jan 18 2021, 02:04 PM |
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Jan 18 2021, 02:05 PM
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#4
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Newbie
13 posts Joined: Feb 2005
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QUOTE(knumskul @ Jan 18 2021, 02:04 PM) I'm quoting directly from the FB post from TS. QUOTE Due to the avalanche of orders that got backlogged on our delivery partner’s side, we were absolutely blind sighted by the amount of orders that came in past 730pm. Why didn't you quote the ENTIRE sentence then? This post has been edited by ReoAyanami: Jan 18 2021, 02:05 PM |
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Jan 18 2021, 02:16 PM
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#5
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Newbie
13 posts Joined: Feb 2005
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QUOTE(knumskul @ Jan 18 2021, 02:10 PM) Sigh. Delivery partner backlog orders (that has probably been cooked), but they continue cooking past 7.30pm instead of cancel those orders? The user made the order before the cutoff time but MBL only received them after the cutoff time. There was a delay.If really delivery partners order backlog until MBL cannot see it in system, then I agree with their apology. Unsure about Panda but Grab's cutoff is 7.20pm. How did orders go through past 7.30pm? |
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Jan 18 2021, 02:35 PM
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#6
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Newbie
13 posts Joined: Feb 2005
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QUOTE(knumskul @ Jan 18 2021, 02:30 PM) MBL also has own ordering system via their website. How to explain if influx of orders at 7.29pm from all 3 channels? They should cancel what they can't cope but MBL chose to keep cooking until 9pm until cops showed up. Enough with your conspiracy theories la.Orders > SOP? They decided to keep cooking because they know that people cannot order again as all delivery has already closed and people would not be able to get their dinner. Even despite their good intentions, they had to cancel a bunch of orders anyway. |
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