Want to ask, Unifi installation enquire...

1. Must have 1 fiber equipment with multiple fiber port device, then only can lay the fiber from there to own house?
That day they come over to my house and say my house too far to that equipment..... They need ask other team install that equipment in my house that road only can lay cable to my house......

2. How long they install that box/equipment ?
From my apply until now already more than 2 month... still pending..... haiz.....

Hi guys, just wondering if I could get some help here regarding my IPTV box and fibre modem.

Currently using these since the start of my subscription, I still have an active contract with Unifi, is it possible to request for a replacement without charge?  I contacted Live Chat and I was told the set top box replacement cost RM300.

I wrote in via their contact form in their website, they replied and offered RM139/month with 300Mbps without hyppTV. Also confirmed that with their live chat. But when the marketing ppl called, they refused to honour it.

Hi guys just want to confirm with you tech sifu's here. Currently from my room using wifi i can get the full 100mbps from my 100mbps package only on my computer. But with my phone, only can get about 40 mbps despite sitting at the exact same spot.
But my parent on the ground floor their ipad and phone only getting about 11-15 mbps. Just want to confirm if i buy this unifi mesh wifi for them will their speed increase? Also increase by how much if the answer is yes?
Bcs i am curious how come my phone could only get 40mbps but pc can get full 100mbps despite both being on wifi and on the same spot?

my new unifi installation 800mbps only can reach 3xx mbps on tplink ac1200 using gigabit lan. shall i downgrade to 500mbps since can't reach 800mbps? 

why asus router are more expensive if compared to tp link? any particular reason?

Sorry I . Can I just buy a better one from tm then they come and fix and install??
Bcs the IT shops near my house all unfriendly money face people, don't want to do business with them.

which router brand and model u bought? for reference

Hi all.
Want to ask. My MODEM malfunctioned and UNIFI just replaced it but I was not informed of there is any charges. Anyone know? Thanks

hi, my tplink archer 1200 kaput and tm replaced with another ac1200 tplink ec221-g3v. is this better model and latest? someone pls advise?

This exercise is an enhanced service where TM remotely detects unifi connectivity/physical service failure and notify customers via SMS and notifications through the myunifi app.

At the moment, proactive notification covers faults due to physical connection between TM pole/street & customer premise.

Proactive notification criteria:

Account status is active; i.e not suspended
No open trouble ticket / reports
No service disruptions in customer’s area

Does the proactive notification involve all customers?
Currently, It’s only applicable to higher end packages of 300, 500 & 800 Mbps unifi customers that are having connectivity issue or service failure at this moment.

Yes. Since i sold the mesh wifi, its subset the rm30, hence rm129. I did ask to exclude the device, but it's parts of the package.

For 300mbps, turbo and YEP are having the same rate, only thing is turbo has an expiry but YEP is dubbed as perpetual.

And yeah, this price discrimination is totally nuts, especially when you realize there's ppl out there paying about half of what you paid and yet having faster speed than you.

Though I don't think government gonna interfere in this anytime soon (or ever), since this affect the profits of TM...

Guys, currently im on unifi 100mb + hypp tv for rm136. TM called want offer me 300mb without hypp tv for rm159. I dont really use hypp tv anyway, worth or nah?

.... thinking back... i actually don't need to replace DIR-830M gateway since I only use it through wire - as long as the gateway continues to supply the gigabit speed, I shouldn't need to replace.

wireless already offloaded to M9 Plus that I have also wired.

I have about 18 equipments (CCTV, smart TV, ATV box, stick, phones, tablets , laptop etc connected at one time. I had to split the load into 2 more APs using my old Dlink 850l and TPlink AC12000 routers from TM which were the previous upgrades TM did over the years. Furthermore my plan is RM209 with the calls and Ultimate Pack thrown in. So downgrading yo 500Mbps might end up costing more 😁

Hi, just curious I'm in 800mbps unifi connection for home.
Will TM provide a WiFi6 router!? Current WiFi router is showing age.
Anyone had luck with TM for a new router?