Hi. Want to ask about Western Digital/WD RMA for my SATA SSD, which is faulty and I already requested for RMA in WD site.

I have read the RMA instructions where I need to do a proper packing to make sure it is accepted and to avoid return. I found out the address to send my SSD is based in Shah Alam, an Agility Logistics office/warehouse, which just near to my location.

Now, I want to know whether if I can actually just walk-in to that address and return my SSD there directly without doing the packing; maybe give the unit to office and they can confirm my RMA number and all that, or do I still need to do the packing stuff, where I have to put the unit in ESD bag, with a box and printed labels, even if I choose to visit to office?

I wish I can skip getting the ESD bag, box-in and postage for now if the process can be simplified just by visiting the location for return, but need to confirm first since this is the first time I do the RMA for SSD.