What i meant is i just subscribed to Maxis Fiber just 2 days ago. Today the TM modem rosak already. Just f**king b**dy 2 days only dah buat hal. Is it conspirasi?

It seems you are quite knowledgeable in this field bro, any idea if it is possible my cases is caused by faulty BTU as well? Btw what is BTU? Lol

if the BTU comes in a new box ... then just your luck

just trying to understand ...
what is faulty ... check the LEDS on the BTU . what lighted and what not ?

yes possible ,
but more likely is contact connections , or your data on the maxis system corrupted.
maxis tech should be able to see the error rates on your line and stability .

BTU or fiber modem . is the first box where the fiber is plug in .

i assume you are testing internet speed via a lan to pc connection or ?
cos some issues on the wireless router can also cause this.





This post has been edited by Momo33: Oct 23 2020, 04:20 PM

Contact connections means?? Sorry abit noob in this field As far as I remember, the day when he came to my place for diagnostic, he did use a small tiny device to test my connection, and he told me my line reading is very high, after they change the router, they told me it's back to normal already, but in fact the problem still persist..... Is this possible they just want to snake? even the reading is still high after replacing the router, but they unwillingly doing the extra work.

This post has been edited by Anonymous26: Oct 23 2020, 04:24 PM

the connection is fiber into --- .> BTU/ modem > --- lan cable ..> wireless router.

not sure where / which point they measure ?
not sure what you mean by high . high error ? or

if you have spare LAN cables try replace the LAn cable s .
try test speed using wireless AC band only . . hope you have a good phone

I think they insert something into my BTU, what they told me is high reading, but I have no clue what they are talking about so I didn't further the question.
Yeah, I already tried to replace cable but still the same issue.
What you mean is to test the speed of my wifi only? disable my network connection or?

my guess is they use a BERT bit error rate tester to the BTU.
if not within specs then you have a bad line coming in .

speed on wifi .. is normal standard wifi speed testing ,
use ookla speed test , use AC band 5Ghz band , use a latest phone . disable nothing .

Yes, I'm quite certain they are using that BERT bit error rate tester you talking about, the funny part is, they said the reading back to normal after replacing the router. Does the router itself caused error reading in BERT? Doesn't seems possible right? Most likely they just want to snake, lazy to do the extra work

I've been noticing my home fibre connection having issue for the past few weeks, the ping always spike to 300-400ms every after few seconds, constant packet loss, and highly inconsistent internet connection speed. My current package is 300mbps package, download speed reaching below 100 mbps, as for the upload speed is even more ridiculous, under 10mbps, which suppose to be above 50mbps.




for this speed test are you using ookla to a local server . ?
what ping time s and speed you get . it should be stable.

test on pc ?
test on phone ?

your problem is strange , try to localise where its coming from first . in your house .

I tested on both my pc and phone, while using ookla speed test, the ping have no issue at 12ms, but packet loss at 2-3%, because my issue is the ping will spike every after few seconds. In order to accurately testing my ping, I used this website
https://www.meter.net/ping-test/

This is 1 of the test result, as you can see from the result, the ping will spike to 250+ms range

i am on unifi using your link to test . tested 3 time s. about the same .

2020-10-23 17:26Singapore - Singapore:
min: 41 ms
avg: 42.6 ms
max: 58 ms

ping dont effect internet speed .

Any idea what could be happened to my internet? damn, the ping is unbearable during gaming session, and the speed is slow sometimes watch youtube pun susah, haiz

i will try getting a better wireless router first . since you have 300 Mbps plan. sure need a good router.

Tapi use cable pun same issue, so i doubt router is the culprit, btw thanks for the insight bro. Best for me to wait for feedback from Maxis, if nxt week still cannot solve, I will lodge a complain to MCMC

This post has been edited by Anonymous26: Oct 23 2020, 05:49 PM

use maxis fiber only if you are willing to change the provided extremely shitty router to a better one

This always works

take reading from the tiang, test the fiber cable reading. any numbers above 30, ask him to replug a new head.

If the your speed is slow during peak hours but normal at off-peak hours like early morning then it is congestion problem. Nothing you can do about it except switch over to Unifi.

How can I take such reading?

Even Maxis themselves also unable to solve this issue? Wth? Can’t they provide extra bandwidth?