Dear all, the story goes like this:

I've been noticing my home fibre connection having issue for the past few weeks, the ping always spike to 300-400ms every after few seconds, constant packet loss, and highly inconsistent internet connection speed. My current package is 300mbps package, download speed reaching below 100 mbps, as for the upload speed is even more ridiculous, under 10mbps, which suppose to be above 50mbps. I've already lodged a few complaints to Maxis for the past few weeks, they had came to my place and replaced a new router for me, but the problem still persists and they are still investigating the problem, which is absolutely frustrating because I've been using deteriorated connectivity for the past 3 weeks! I unable to play games, stream Youtube smoothly and etc yet I still have to pay full amount of bill.

Now suddenly I realized few weeks ago I received multiple phone call claimed they are calling from TM and would like to check if I am interested in porting out from my current Maxis Fibre plan to UniFi, since I'm still being bounded by Maxis Fibre contract, I rejected the offer without any further enquires. Few days after the phone call, I started having this slow connectivity issue, which makes me wonder if it is possible TM is sabotaging my line? Since to my knowledge Maxis is using the TM's fibre infrastructure.

Maxis also been very slow to resolve my issue, always telling me they are still investigating the issue, I've had enough with them and decided to lodge a complain to MCMC, anyone have experience lodging complain to MCMC? Does this really works?

This post has been edited by Anonymous26: Oct 23 2020, 03:00 PM

Have you tried doing ping & Speedtest directly using LAN instead of WiFi ?
Other than that have you tried switching default ISP DNS to Google DNS ?

This post has been edited by Raymond T.: Oct 23 2020, 02:51 PM

I tried to ping and do the speedtest using both cable and WiFi, both having the same result.
Furthermore, my PS4 is also connected to my Router via Ethernet Cable, I've been consistently getting packet loss from all the multiplayer games, god damn frustrating

This post has been edited by Anonymous26: Oct 23 2020, 02:53 PM

I see, since you mentioned that Maxis has replaced the router so not a big issue with router.
Just curious are you staying high rise or landed

I'm staying highrise, highly likely the issue is caused by congested bandwidth from their part, I noticed the slow connectivity issue is more prominent during peak hour.

This post has been edited by Anonymous26: Oct 23 2020, 02:57 PM

Make a report to MCMC then if u see maxis unable to solve it.

Actually if high rise building got many factors require to concern, sometimes it’s due to building cable having some issue which cause that perks.
If your building is too old sometimes might face this kind of issue which really required good management to upgrade their network cable.

Hey bro,,,im having the same thing also...the funny part is that tm fellow even started the convo by saying are you having connection issues with maxis fiber. I also reject not due to contract but other benefits. Yes playing games really efffected i really thought its the router problem because its the wifi signal keeps dropping...i might try to change that first.

But I thought the responsibility of maintaining network cable should lies on network provider instead of condo/apartment management right?

Did you lodge a complain? Whats their feedback to you?

Try asking at the network forum.

I've also been having ping spikes and packet losses playing World of Tanks Blitz (server in Singapore), but the problems were partially reduced after I changed to the 2.4 GHz AP instead of the 5 GHz.

I think should be both parties JMB & Telco.
Cause previously my office high rise building, I wanted to subscribe to Maxis since I’m using corporate account with Maxis. But the funny part is Maxis & Management seems cannot communicate well or maybe internal politics which required me to pay extra to pull new cable until office unit which cost few k, in the end I just opt for Unifi so straight forward without hassle.
From the POV, TM & Maxis is using same infrastructure but management seems not giving accessibility to maxis 😂

Glad you solved your problem bro, I think ping spikes is normal when you are using 2.4ghz connection, connect to your 5ghz wifi or if possible try to use lan cable for best connectivity.

I see, I think most probably TM also doing something behind the scene. But I have to say, from my experience, UniFi have much better network stability and consistency compare to Maxis. If I have to choose again, I will opted out Maxis Fibre, But TIME fibre still the best.

This post has been edited by Anonymous26: Oct 23 2020, 03:14 PM

Maybe u can ask see your neighbour do they face this kind of issue, if yes then most probably is network infrastructure problem which more people do the complaint action will be taken faster

ALREADY so many have warn in this forum about maxis slow in fixing faults .
how can it be TM s problem when only you are facing the issue

most probably you are having some intermittent contact issues along the line .



This post has been edited by Momo33: Oct 23 2020, 03:48 PM

What I'm asking is the probability TM sabotaging my line, because I rejected their port in offer. Not TM sabotaging all Maxis user

This post has been edited by Anonymous26: Oct 23 2020, 03:50 PM

i just subscribed to maxis fiber last tuesday. Now, the TM modem kaput already, no lights come out from the modem.

Selasa - Jumaat, already got problem. Pakiu TM

If u into gaming should opt for Unifi.

Maxis more for general use like streaming movies and web browsing. Not much serious stuff.

highly unlikely
sales telemarketing and technical teams dont interact .

not sure where you live , the area,

in KV unifi tech team is like 90 % will be on site , the next working day of your complaint .
replacing BTU only takes 30 mins to perform . and you can immediately call the tech to see if he is available.



This post has been edited by Momo33: Oct 23 2020, 04:02 PM