Dear all, the story goes like this:

I've been noticing my home fibre connection having issue for the past few weeks, the ping always spike to 300-400ms every after few seconds, constant packet loss, and highly inconsistent internet connection speed. My current package is 300mbps package, download speed reaching below 100 mbps, as for the upload speed is even more ridiculous, under 10mbps, which suppose to be above 50mbps. I've already lodged a few complaints to Maxis for the past few weeks, they had came to my place and replaced a new router for me, but the problem still persists and they are still investigating the problem, which is absolutely frustrating because I've been using deteriorated connectivity for the past 3 weeks! I unable to play games, stream Youtube smoothly and etc yet I still have to pay full amount of bill.

Now suddenly I realized few weeks ago I received multiple phone call claimed they are calling from TM and would like to check if I am interested in porting out from my current Maxis Fibre plan to UniFi, since I'm still being bounded by Maxis Fibre contract, I rejected the offer without any further enquires. Few days after the phone call, I started having this slow connectivity issue, which makes me wonder if it is possible TM is sabotaging my line? Since to my knowledge Maxis is using the TM's fibre infrastructure.

Maxis also been very slow to resolve my issue, always telling me they are still investigating the issue, I've had enough with them and decided to lodge a complain to MCMC, anyone have experience lodging complain to MCMC? Does this really works?

This post has been edited by Anonymous26: Oct 23 2020, 03:00 PM

I tried to ping and do the speedtest using both cable and WiFi, both having the same result.
Furthermore, my PS4 is also connected to my Router via Ethernet Cable, I've been consistently getting packet loss from all the multiplayer games, god damn frustrating

This post has been edited by Anonymous26: Oct 23 2020, 02:53 PM

I'm staying highrise, highly likely the issue is caused by congested bandwidth from their part, I noticed the slow connectivity issue is more prominent during peak hour.

This post has been edited by Anonymous26: Oct 23 2020, 02:57 PM

But I thought the responsibility of maintaining network cable should lies on network provider instead of condo/apartment management right?

Did you lodge a complain? Whats their feedback to you?

Glad you solved your problem bro, I think ping spikes is normal when you are using 2.4ghz connection, connect to your 5ghz wifi or if possible try to use lan cable for best connectivity.

I see, I think most probably TM also doing something behind the scene. But I have to say, from my experience, UniFi have much better network stability and consistency compare to Maxis. If I have to choose again, I will opted out Maxis Fibre, But TIME fibre still the best.

This post has been edited by Anonymous26: Oct 23 2020, 03:14 PM

What I'm asking is the probability TM sabotaging my line, because I rejected their port in offer. Not TM sabotaging all Maxis user

This post has been edited by Anonymous26: Oct 23 2020, 03:50 PM

It seems you are quite knowledgeable in this field bro, any idea if it is possible my cases is caused by faulty BTU as well? Btw what is BTU? Lol

Contact connections means?? Sorry abit noob in this field As far as I remember, the day when he came to my place for diagnostic, he did use a small tiny device to test my connection, and he told me my line reading is very high, after they change the router, they told me it's back to normal already, but in fact the problem still persist..... Is this possible they just want to snake? even the reading is still high after replacing the router, but they unwillingly doing the extra work.

This post has been edited by Anonymous26: Oct 23 2020, 04:24 PM

I think they insert something into my BTU, what they told me is high reading, but I have no clue what they are talking about so I didn't further the question.
Yeah, I already tried to replace cable but still the same issue.
What you mean is to test the speed of my wifi only? disable my network connection or?

Yes, I'm quite certain they are using that BERT bit error rate tester you talking about, the funny part is, they said the reading back to normal after replacing the router. Does the router itself caused error reading in BERT? Doesn't seems possible right? Most likely they just want to snake, lazy to do the extra work

I tested on both my pc and phone, while using ookla speed test, the ping have no issue at 12ms, but packet loss at 2-3%, because my issue is the ping will spike every after few seconds. In order to accurately testing my ping, I used this website
https://www.meter.net/ping-test/

This is 1 of the test result, as you can see from the result, the ping will spike to 250+ms range

Any idea what could be happened to my internet? damn, the ping is unbearable during gaming session, and the speed is slow sometimes watch youtube pun susah, haiz

Tapi use cable pun same issue, so i doubt router is the culprit, btw thanks for the insight bro. Best for me to wait for feedback from Maxis, if nxt week still cannot solve, I will lodge a complain to MCMC

This post has been edited by Anonymous26: Oct 23 2020, 05:49 PM

How can I take such reading?

Even Maxis themselves also unable to solve this issue? Wth? Can’t they provide extra bandwidth?