I bought a TCL C716 Qled 55 about two week ago from Shopee (Pahang Seller).

I have noticed that the top of the TV screen is slightly curve when view from the top of the TV (look like a curved TV from few year back) but I am wondering if this is the design of the TV (to lessen the viewing angle issue) or it is manufacturing defect? In fact, The top center of the TV screen is slightly dented inward when view from the side (very close to the TV).

Wonder you can provide screen shot from the top of your TV for me to compare?


Attached thumbnail(s)

Thanks for the reply. I have used measuring tape to check whether there is a gap and found it fact there is a gap at top center. But I don’t really see any picture distortion at top center.

If your TCL Qled has no such issue, then it might be a manufacturing defect. Not sure this issue will later develop into picture distortion down the road.

Appreciate someone else can confirm theirs’ TCL Qled having the same issue.

Yes. Top center dented inward.

Probably next week call TCL Service.

Warranty card has two sections where owner keep one section and the other section is to be sent to TCL Malaysia within 7 days else warranty will be voided (clearly stated in warranty card).

Welcome to the club. Have you check the top of the TV whether there is bent like mine?


Attached thumbnail(s)

Thanks for the info.

I have WhatsApp them the photos, proof of purchase and warranty card.

This post has been edited by Packer: Mar 7 2021, 01:40 PM

Can’t wait to try Google TV. Will it be available to us?

I have moved from LG to TCL. Once you try Android TV that’s no going back...

If you want best deal Shopee is the place to shop. I bought my 55 C716 for RM2933 plus 10% cash back.

This link is much faster than the link you provided earlier (few hours download still half complete0.

Your TV look straight! Lucky you.

TCL Service told me the bend/curve on my TV likely due to mishandling by owner... Trying to poiint finger at me... They also said if I complained when first got the TV, they can exchange one for me.

But I never mishandling it. I just put the TV on a bed and installed the TV legs. Then, move the TV to the table top (which just next to the bed) with the help of my wife. I wonder just doing that can cause the TV to bend that way?

However, after much explaining over WhatsApp, they agreed to send technician to my house next week to check.

I was waiting for Sony 55” X90H for a few months and it was always out of stock. Best price I can find is $3,599. Main reasons are good review of picture quality and was rated top reliability in some US surveys.

Note: My LG got panel problem only after 2 years watching right after warranty period expired. Cost 1k++ to fix and decided to forget about fixing. Nowadays TV start having problems within 2 to 3 years. This is according to TCL technician. You should consider buying extended insurance if you decided to buy expensive TV.

Saw a review on brand reliability and came to conclusion that the higher price you paid, the more reliable the TV. So much for brand reliability... OLED basically top rated in term of reliability (paying top dollar also) regardless of which brand (top end Samsung QLED models included). Simple logic: more money you paid, more QC/QA will be done by the brand.

Main reason I bought TCL QLED 55” is the pricing: RM2,933 + 10% Shopee coins.

TCL Service took back the TV to fix due to slightly bend/curve screen... Hmm... should have bought the Sony instead.

After using Android TV for while, there is no going back to LG... LG/Samsung are just too restrictive like using iPhone. Now that I had jailbroken and saw no reason to be back to jail again...

This post has been edited by Packer: Mar 25 2021, 01:20 PM


Attached thumbnail(s)

Is this version stable?

After spending a couple of days at the factory, the technician there managed to straighten my TV. I think only a TV factory can really done that as I was skeptical they can straighten it. In fact, they really assemble TV there.

This morning they bought my TV back to my house and voila... It is straight and the screen no more dented inward at top center.

I asked what happened and the technician said likely due to mishandling during shipping as there were two straight markings at the box (one marking near top center). Note: The box was not broken and the foams inside were intact. Conclusion: there might be some risk when the TV is not send by their own lorry.

The technician told me his factory provide after sales warranty services to few brands (he mentioned these brands:TCL, Hisense and Skyworth). I asked the technician what TV brand tends to have less problems in general. He said TCL, LG and Panasonic (surprise no Sony and Samsung).

I am just glad my TV is now fixed and will be careful when buying online from seller who use courier service.


Attached thumbnail(s)

Thanks for the info. I skip this version.

If you use the thread to measure at the bottom across, I believe there is gap as well. I think it’s fine as long as the screen not dented inward.

Your TV screen (polarizer film) dented inward at top? My TV screen was dented inward at top center before it was fixed.

You can also check for any marking on the box like this?

TCL technician told me that it is a frameless design and can easily bend if mishandled.

This post has been edited by Packer: Apr 2 2021, 05:50 PM


Attached thumbnail(s)

Maybe the new QLED or Mini LED will come year end coz QLED C716 only available here in Oct 2020.

I have unifi TV and the picture quality is on par with other apps like Tencent, YouTube and etc... Have you updated your firmware?

My setting for Picture Preset is Dynamic. I did notice some Picture Preset settings not working well with Unifi TV.

By the way, my TV firmware is V625.

This post has been edited by Packer: Apr 3 2021, 10:08 AM

If I am paying 5K RM, then I will be getting the 65” Sony X90H. Sony X90H is getting rave reviews in USA for picture quality and color accuracy. Also top rated for reliability for mid range TV. Most importantly for me is the Sony TV is powered by Android TV.

Also will get 3 years extended warranty as nowadays TV will start breaking in 2-3 years (my LG TV started having panel issue after 2 years and fixing it cost 1K++). My rule of dump is any TV purchase above 5K should have warranty extended to 5 years (with 3 years extended warranty).

Note: You should not assumed your new TV will always last 5 years as I did.

This post has been edited by Packer: Apr 13 2021, 12:47 PM