Case closed.

After numerous chats with tm twitter and report to skmm, twitter live chat agreed to open a case for me and passed it to second level.

A few days later, i chatted back with tm twitter and they said that my request is successful and i need to go to tm point asap to prevent my number from being recycled back to the original telco. And they ask me when and which branch that i wanted to go and they will pass my case to that branch for my number reactivation.

So i went to tm point today and a kind hearted tm point staff ms suhaini n encik azam assisted me through the whole process. And now I've got my sim and activated already.

If there is any TM employer here, I would like to praise your kind heartedkuantan branch staff ms suhaini and encik azam. They assisted me professionally and eased the whole process. Thank you

Got the same issue, and the guy over twitter is a lot more responsive than live chat and others.

Also made complain to MCMC, and at the end they allow me to keep the same number, but needed to get a new sim card without random number then they update the new sim with the existing number.

Paid RM20.60 for it, SIM + Delivery

Case closed.

After numerous chats with tm twitter and report to skmm, twitter live chat agreed to open a case for me and passed it to second level.

A few days later, i chatted back with tm twitter and they said that my request is successful and i need to go to tm point asap to prevent my number from being recycled back to the original telco. And they ask me when and which branch that i wanted to go and they will pass my case to that branch for my number reactivation.

So i went to tm point today and a kind hearted tm point staff ms suhaini n encik azam assisted me through the whole process. And now I've got my sim and activated already.

If there is any TM employer here, I would like to praise your kind heartedkuantan branch staff ms suhaini and encik azam. They assisted me professionally and eased the whole process. Thank you