okay....thanks.
the agent i talked to told me to pay old card with deduction of the amount.
i still haven't check my mailbox yet. maybe arrived but i don't know.

lol..kena fraud. one month replacement card haven't arrive.
meanwhile my hlb applied last week, today card arrive.

mine happened to my pbb card.
sometimes have to rub the card, then 2nd time okay...sometimes 2nd time also not okay, i give up and use other cards.
it started a few months back.

probably by tomorrow no receive, have to give them a call.
i remember a member here said his first delivery gone dunno where. have to call and reissue.

affin process really left much to be desired.
call for fraud early last month, 28th only sent out card, now still waiting.

meanwhile last week apply for HLB cc, and replace mbb debit card, both arrived earlier of the week.

reminds me of their card application process

i assume you refer to collect from branch?
yeah heard some here said collect from branch faster.

just that i didn't expect them to be so slow in sending out, 3 weeks after i call.
running the risk of not getting any cashback for the month.
just a couple of days to go

hmm...looking at duo+ now, with all the changes around.
looks like a good deal for visa with my expenditure pattern.

this is on 3 years anniversary kan?

lol. mine kena fraud sinceearly sept, now replacement card dunno send to which holland, now called and send another card. doesn't look like my fraud transaction rollback already, plus got late charges.

i "can't" login now too.
after successfully key in username/password, required to change password. and then click on OTP, there is error, and no OTP receive to change password lol.

mine does have. i was reluctant to change password but is forced lol.
now cant even login to check details.

i got this too!!

you managed to get hold of CS?

edit: okay. just got hold of the CS myself.
basically she told me the same thing.

no other options than to visit the branch. dammit.

This post has been edited by cempedaklife: Nov 9 2022, 05:06 PM

but would they charge annual fee after 3 years?

when was your fraud?
mine end sept early oct, still not clear.
somemore they start to credit me back some money for the late charges, which is nowhere near what they charge me. making it much more messy.
what's more messy is, suddenly try login online portal, tell me i never register OTP, need to go branch, i still have not time.

I'm now basically blind.

yeah..i have something like this this month
but i was advised not to pay the fraud amount and the late payment can ignore.
so i didn't pay those for the the last 2 months.

then this month dec, see the fraud transactions acknowledged to be disputed (finally) and the credit like you said.
but i was charged accumulated rm40 already for a transaction of rm100+ just for few months.
i am okay to wait and kena charge but:
1. it get more confusing with the credit
2. the late payment charge seems to be so damm high, higher than 18% per annum?

i called the call center again but the answer is equally confusing lol.

huh? is that the case? didn't know the case coz i never not pay in full.

for those who kena fraud, do you pay for the fraud transaction first?
i was advised to ignore the transaction and any late payment due to this but it's very annoying.

i think they only mean affin duo cards are now shariah compliant

I received my statement yesterday for 14th.
Still get rm80 cashback.

will restrategize moving forward with the change in tnc.