Shopee gives buyers 1 hour grace period to successfully cancel any orders made. After that, they're at the mercy of the sellers.

Maybe he called donkey years ago.

Almost same case with me, package says "Delivered" but I haven't receive any. I know nobody has receive it yet because I put collection point, but unable to collect it because Lazada never gave me PIN no to exchange with collection point to retrieve the package, but someshow it says package delivered. It takes 2 months after I send refund email before Lazada decided to refund it to me.

wa 2 months are a lot

When was the last time you call Lazada customer service ?

if the order is on shipped status, can the item be rejected on doorstep?

in short, reject to accept = cancel it?

I believed you can return the items upon receiving, but you need to receive the item first, then request for return, follow the steps given, most importantly dont open the parcel

It's an hassle process but that's the way to get back the refund 😆

But if using this way, didn't open at all and during transit, someone opened it and the seller rejected to refund upon receipt showing the item was opened and things are damaged?

then it will be a long argument to prove this and that.

This post has been edited by GalaxyV: Apr 16 2025, 10:29 AM

You can still can return and get refund
Just mentioned to lazada customer service that the parcel already been opened and damage during shipping, provide them a photo, the process will take a time and lot's of hassle but worth it

Which platform you bought it from? Lazada or Shopee?

If it's Lazada, usually should have no problem getting a refund (at least for me so far). There are 3 times I had returned the items through Lazada and got my refunds:

1 - received fake brand instead of the real brand as shown by buyer (samsung smart tag)
2 - item is not in my parcel (phone), the parcel has signs that was opened before delivery
3 - item already shattered upon received (it's a bulb/glass) -> this one no need to return the item, Lazada refund on the spot

if possible, you record the video of you opening the parcel first after you received it, no need to open parcel in front of the delivery guy. At least have proof that you opened it firsthand.

Just make sure you take photos clear and concise of the parcel, and submit the refund report. You have to choose either you drop off the item at nearby parcel dropoff centre or one authorized guy come to pick it up, I chose to drop it off myself because it's within 5mins away.

Direct number to customer service
03 9212 7922

lazada, haven't received it but wanna return because bo song. I have 30 days free return

FYI there live agent also stupid, will ask you to wait for x working days but you will no get any updates usually

So better call them

laz or shopi?

both are the same la.. always giving standard answers to apology but never improve

even report fake products also no take any actions.

This post has been edited by GalaxyV: Apr 16 2025, 11:40 AM

Yes i encountered this in Nov 24 and can’t get it resolved by so called live agent. They will just give standard replies like robot - not better than the AI

i opened 5 cases with them and none of them can solve it.

Always telling me the internal team is investigating and will revert shortly but nothing happened.

Even the CS via hotlink promised will email me to reply my email to indicate they have received and she answered: Yes, I will reply you personally for this to ensure I received as this is serious case.

At the end, she didn't even bother to reply my email to indicate that she has received my report.

All talked cord only.

In conclusion, never too good or soft with them. They are just lying you.


This post has been edited by GalaxyV: Apr 16 2025, 12:51 PM

The coolest thing is they will magically close your case even though the case is not resolved 🤣

Yes, they will mark "resolved" upon say sorry to you but also telling they will update you for the investigation but nothing come back later.