I believed you can return the items upon receiving, but you need to receive the item first, then request for return, follow the steps given, most importantly dont open the parcel

It's an hassle process but that's the way to get back the refund 😆

Which platform you bought it from? Lazada or Shopee?

If it's Lazada, usually should have no problem getting a refund (at least for me so far). There are 3 times I had returned the items through Lazada and got my refunds:

1 - received fake brand instead of the real brand as shown by buyer (samsung smart tag)
2 - item is not in my parcel (phone), the parcel has signs that was opened before delivery
3 - item already shattered upon received (it's a bulb/glass) -> this one no need to return the item, Lazada refund on the spot

if possible, you record the video of you opening the parcel first after you received it, no need to open parcel in front of the delivery guy. At least have proof that you opened it firsthand.

Just make sure you take photos clear and concise of the parcel, and submit the refund report. You have to choose either you drop off the item at nearby parcel dropoff centre or one authorized guy come to pick it up, I chose to drop it off myself because it's within 5mins away.

FYI there live agent also stupid, will ask you to wait for x working days but you will no get any updates usually

So better call them

Yes i encountered this in Nov 24 and can’t get it resolved by so called live agent. They will just give standard replies like robot - not better than the AI

The coolest thing is they will magically close your case even though the case is not resolved 🤣