Which platform you bought it from? Lazada or Shopee?

If it's Lazada, usually should have no problem getting a refund (at least for me so far). There are 3 times I had returned the items through Lazada and got my refunds:

1 - received fake brand instead of the real brand as shown by buyer (samsung smart tag)
2 - item is not in my parcel (phone), the parcel has signs that was opened before delivery
3 - item already shattered upon received (it's a bulb/glass) -> this one no need to return the item, Lazada refund on the spot

if possible, you record the video of you opening the parcel first after you received it, no need to open parcel in front of the delivery guy. At least have proof that you opened it firsthand.

Just make sure you take photos clear and concise of the parcel, and submit the refund report. You have to choose either you drop off the item at nearby parcel dropoff centre or one authorized guy come to pick it up, I chose to drop it off myself because it's within 5mins away.