I kena a week ago, i think. Contacted CS thru chat and got it reenabled.

understood.

but there's problem to add supplementary line where there's number that i don't recognize at all appear in there.
i can't even find my sister's number or add manually her number.
she already changed her plan same as i do.



This post has been edited by X_F@cT0R: Jun 24 2021, 09:35 PM

???

.... of course you cannot add her immediately since both numbers are under different IC. She firstly have to transfer her number into your ownership, then only can you merge into pricipal-supplementary relationship under your own IC.

based on your screenshot, that screen is for you to select a new number as NEW supplementary, NOT make existing number as supplementary.

and as it is, your sister number is not even yours to handle.

you should go transfer ownership first, then separately deal with making it a supplementary. i don't think digi website have interface to execute that, you'll have to walk-in since both sides have to present ID for transfer verification.

This post has been edited by Oltromen Ripot: Jun 24 2021, 10:22 PM

haiyaa didn't know that apply family plan would be so hassle like this.
To transfer her number into my ownership, she and I must be present at digi store right, can't do it thru online?

aiyaaaa.... of course lah. would you like me to claim ownership of your number and make it my supplementary without you even knowing what happened?

you should go transfer ownership first, then separately deal with making it a supplementary. i don't think digi website have interface to execute that, you'll have to walk-in since both sides have to present ID for transfer verification.

looks like we had to wait for MCO to end first since both of us live in different states at the moment.
anyway, thanks for your help.
really appreciate it.

Currently using Digi Family 250

Total of 5 lines

Internet Data Usage is as follow;

1) Main line - 1gb
2) Line 2 - 1gb
3) Line 3 - 1gb
4) Line 4 - 30gb
5) Line 5 - 30gb

What is the best postpaid combo to reduce cost?

If you really want to reduce cost, switch to prepaid.

1) Main line - 1gb
2) Line 2 - 1gb
3) Line 3 - 1gb
digi prepaid got box of surprise 2GB for RM10/month

4) Line 4 - 30gb
5) Line 5 - 30gb
get their own plan. standard prepaid war plan is RM35/mth for unlimited quota limited speed

Which Digi Prepaid will get this offer (2GB for RM10/month ?
Next? Or Live/Best ?

With Digi, not everyone gets the same BOS offer. Mine the cheapest is RM15/month (3GB+unlimited social promo) I have this with my Next and Live number.


This post has been edited by HippyTony: Jun 26 2021, 03:16 PM

Internet sharing since you need to assign some more from principal to the 2 supplementaries that otherwise need 30GB.


This, you'll be stuck with 2 supplementaries having large unshareable quota.
Principal 25GB/RM60
+ 2× Family 10GB/RM20
+ 2× Family 25GB/RM30
+ Internet Sharing RM10 (assign additional 5GB to suppl)
= RM170

This, you'll have flexibility to adjust quota assignment as need be.
Principal 50GB/RM90
+ 4× Family 10GB/RM20
+ Internet Sharing RM10 (assign additional 20GB to suppl).
= RM180

This, you buy data add-on.
Principal 10GB/RM40
+ 4× Family 10GB/RM20
+ 4× add-on 10GB/30d/RM10
+ Internet Sharing RM10 (assign additional 20GB to suppl)
= RM170


if you chose prepaid, make sure you only consider those long-term add-on offer only, not seasonal promo add-on. else later facepalm if you account savings based on seasonal.


* Family 40 requires minimum Postpaid 40.
Family 60 requires minimum Postpaid 60.
Family 90 requires minimum Postpaid 90.

Thanks, I am leaning towards the first combo

Digi internet sharing works by sucking dry the principal's quota first before failing over to the supplementary's own unshared quota. You can't disable altogether, but can staunch the effect by assigning tiny amount to the individual suppl that don't need it.

I found this when I play around with add-on for each of my 2× Family supplementary 40.

So if you sign up above combo and Family 60 25GB/RM30, this probably solve your issue with additional 2× 5GB/RM5 without having to fiddle with assigning Internet Sharing quota.

But it will be a waste lah, since your principal's 25GB/RM60 budgeted to use just 1GB.

Hello guys, I am using a phone number that is not under my name for quite some time and decided to ask the owner of the number change it to under my name.

Upon ownership transfer successful, I found out that my expiry date changed to end of the month. So unfortunate that I just reloaded with RM100 for 120 days validity. Can I complain or escalate my case to get my back validity?

You still have that RM100 in your account? Or is it refunded to the ex-owner instead?

I don't see how you can argue for the validity though, because legally, even the RM100 belongs to who owned the MSISDN back then.

This post has been edited by Oltromen Ripot: Jun 26 2021, 10:50 PM

Ouch that's too bad.

Yes I do still have the RM100 in my account as it's a prepaid account.

Seemed like bad timing to change the ownership then ((

Thanks a lot for your help, Oltromen!

I'm talking of sense, not affiliated with digi or vending. But have a shot at it lah in case digi do have use case.

But you receiving the balance makes it not a big lost in first place. You can reload another RM100, buy necessary add-ons out of it, and use the balance on Play store, Apple Store, vouchers, or just keep it for unforseen need to add-on in future.

He also performed ownership change.... so not really a straightforward change of rate plan.

try ask digi center about digi postpaid 28. previously forumer shared here not sure now still available or not