I am made aware that there is a friend who tried to login his own online banking account at abt 9 something pm (Nearly 10pm) Monday but did not receive the OTP via sms. Tried again several times but still no sms received. And what’s worse is the bank call centre closed at 10pm.

In the end the person could not perform the banking transaction due to cannot login without the one time pin. I find this is so risky. Sometimes you think it’s secure but end up you yourself unable to login. So, is this due to system failure in bank? Or is it telco problem?
Not likely as can receive sms from other people.

This is ridiculous. Have you guys experience this “craziness”? I told the person to lodge a complaint.

did your friend change service provider via MNP?

i did last time and i need to update the bank and they system refreshes it after 24 hours, and i can continue using OTP

or next time use app, like maybank or cimb has it. use the app to generate the OTP

No change telco/mnp.

The thing is whether someone can intercept the sms OTP and hack into our account??

I find even apps not secure. In view of such risk, better don’t have OTP. Imagine an important transaction you need to make but couldn’t. It’s so stupid! Stupid bank!

This post has been edited by Amideva: Jun 23 2020, 01:36 AM

How can change of telco service provider via mnp affect receiving messages and incoming call ???

Dont you think WITHOUT OTP, your account would have higher risk of being compromised ? Just like pay wave when someone uses your card over the counter without your knowledge.

This post has been edited by mini orchard: Jun 23 2020, 06:27 AM

What you say about paywave is true. That’s why I don’t use it. Too much security, on the other hand, poses other issues. Anyway I don’t believe in relying on the phone for everything. One thing, when you lose your handphone, that’s it. You can’t do anything until you get a replacement SIM card. They could use a secondary question for login or a token. There are some banks whereby you can choose the type of secondary security to use after the initial login.

This post has been edited by Amideva: Jun 23 2020, 07:37 AM

What other security issues are you facing ?

How often you lose your handphone ?
When one losses his hp, of course have to face inconveniences.

Why use banks that have poor security login ?

This post has been edited by mini orchard: Jun 23 2020, 07:39 AM

Don’t argue with me. I’m just giving you the other perspective. There are pros and cons to everything. Even lose your phone once can result in big losses. Some people just don’t think about the issues when they themselves are log out from their own security. Don’t rely on security that solely rely on your phone. Diversify it. That’s what I’m saying.

On the other hand, banks must ensure the system is fool proof. How can the OTP not be received? There is no excuses in this!!

This post has been edited by Amideva: Jun 23 2020, 08:39 AM

happened to me on monday.. restart my phone.. all the pending otp come in at once..

If you dont want discussion, then dont reply my post !

Just rant and close thread !

Why so f up in the morning over your friend's problem ?

This post has been edited by mini orchard: Jun 23 2020, 08:23 AM

I am curious why our bank don't let us use the Authenticator app instead of OTP
since if using the authenticator app the code will change every 30 sec or 1 min
but don't have the inconvenience of need to wait for SMS to come in~

Although this does not solve the problem of losing one's smartphone but I cant imagine myself losing mine cause it is always going to be in my hand no matter what happen.. unless of cuz some accidents and what not.

Then you would have ppl creating thread saying authenticator is not secure also
Due to human nature of misplacing it
And extra burden to carry it around for when you need it

Complaint?
So what your solution?
Just use thumb print?
Use blood?
Or go back to stone age and do stuff over counter?

There no sure proof 100 secure method

It happened sometimes due to system failure. Sometimes OTP delay until timeout. Then you request another one than another one. Suddenly you get OTP but when you keyed in, it is wrong because it was for the previous request. Happened 3 times before last time. Once I get the OTP code the next morning

Sure you want to argue with ts ? Lol

Restarted a few times, but no smses also.

It might appear strange to you, but this also happened to me when i ported to another telco.
When i contacted the bank, i was told I had to update them once I mnp-ed even though the hp number remained the same.
This happened a few years ago, not sure if things have changed.

The person not using apps... I guess lar. But apps also will generate a OTP.

But if you’re referring to token, I think token is more secure since we don’t carry it around like we do our handphones. So chances of it being lost is less. We usually keep it safe somewhere.

This post has been edited by Amideva: Jun 23 2020, 08:46 AM

Pls read my other replies. It shows you’re outdated, only think hphone OTP is only solution.

Next morning still never get the OTP. In this case, it’s not time out. It’s not receive at all. Anyway OCBC is investigating.