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 Bank OTP not received, Bank system problem?

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Zot
post Jun 23 2020, 08:34 AM

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It happened sometimes due to system failure. Sometimes OTP delay until timeout. Then you request another one than another one. Suddenly you get OTP but when you keyed in, it is wrong because it was for the previous request. Happened 3 times before last time. Once I get the OTP code the next morning
Zot
post Jun 23 2020, 09:10 AM

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QUOTE(Amideva @ Jun 23 2020, 08:49 AM)
Next morning still never get the OTP. In this case, it’s not time out. It’s not receive at all. Anyway OCBC is investigating.
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That is the bank problem and will piss off its customer thus probably migrate to other bank. I'd say this is not security issue that will compromise customer.

One bank need OTP:
1) To login.
2) To create favorite account but still need another OTP to transfer money
3) To transfer money to 3rd party account.
4) To make payment
5) Reset password

Another bank need OTP:
1) To create favorite account and subsequently need no more OTP to transfer money to favorite account
2) To transfer money to 3rd party account
3) Reset password

Although looks like less security, I still prefer the 2nd bank laugh.gif
Zot
post Jun 23 2020, 11:08 AM

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QUOTE(a13solut3 @ Jun 23 2020, 09:40 AM)
the clue is :-

set receiver phone to airplane mode, and off it again to refresh the network.

then use another phone , send dummy sms to the OTP receiver number, this can "unstuck" incoming SMS from 5 digit premium number and at the same time ensure that the receiver number is fully functional to receive SMS.

how it work? don't ask me, it's magic.

if it doesn't work, then pretty much it's bank side issue, not telco anymore.
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It is not as easy as you think. Different channel different server. You send SMS probably just loop local network. The TAC request goes through several networks. So still depends on how telco network and bank on how they structure the network.
Zot
post Jun 23 2020, 12:27 PM

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QUOTE(ry8128 @ Jun 23 2020, 11:59 AM)
Bank 1 is HSBC ke? I also think its a hassle to login with OTP.
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Bank 1 is AmBank, and I think CIMB and probably others too.

Bank 2 is Maybank
Zot
post Jun 23 2020, 12:28 PM

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QUOTE(Amideva @ Jun 23 2020, 11:57 AM)
I agree. Good example. That’s what I’m saying abt using phone OTP for too many things. When phone or sms problem, everything cannot be done.
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Luckily it is very rare case for me. laugh.gif
Zot
post Jun 23 2020, 12:36 PM

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QUOTE(ry8128 @ Jun 23 2020, 12:31 PM)
Ah, icic. Thanks.

Cimb no, as i am using it. No nid otp to login.

But hsbc yes, damn troublesome. They give a security device which we have to bring everywhere if we want to login.
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I forget about the CIMB login, but I remember that transfer money to favorite list still need TAC. I'm no more using CIMB since the company is now using AmBank ( even more rare location laugh.gif )

I transfer monthly salary to my Maybank wink.gif . More accessible

 

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