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 TNB Allo Nationwide Open Fibre Expansion, CBJ,Malacca,Perak,Penang,Johor & Kedah

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faizyunus
post Jul 26 2023, 09:29 PM

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QUOTE(sHawTY @ May 30 2023, 09:19 PM)
Oh, so they do give Public IP, but it's fixed Public IP, not a Dynamic Public IP
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Here is what I got from their CS rep during my recent switchover to Allo.

They offer Dynamic Public IP for one time charge of RM100. I went with this one. Had to fill out a form. Cannot request via their self-service portal. Afterwards, had to reconfigure my router's WAN setting from PPPOE to Automatic IP.

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Another one is fixed IP which has monthly charge of RM200 which can request directly from their self-care portal.

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This post has been edited by faizyunus: Jul 26 2023, 09:31 PM
faizyunus
post Aug 3 2023, 05:53 PM

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QUOTE(sHawTY @ Aug 3 2023, 05:50 PM)
Anyone have any issue with making bill payment to ALLO Selfcare right now?
I'm getting this error both on the website and in the app
I just made my bill payment earlier this morning and it was ok. Perhaps something wrong with their payment gateway right now

This post has been edited by faizyunus: Aug 3 2023, 05:56 PM
faizyunus
post Sep 14 2023, 07:59 PM

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QUOTE(John Chaser @ Sep 14 2023, 06:45 PM)
Yeah, new ISP. Currently facing outage in Cyber 10.
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Mine still up. Also Cyberjaya area

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This post has been edited by faizyunus: Sep 14 2023, 08:10 PM
faizyunus
post Oct 9 2023, 03:13 AM

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QUOTE(QuantumEdge @ Oct 8 2023, 10:20 PM)
Hi, for the Public IP
How do you get the one with one time charge? Visit TNB's kiosk or??
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You need to call their CS. Then they will email you the form to fill out. Once form filled out and submitted, the change should take effect within 24 hours.

Do take note if you are using your own router, you will need to manually reconfigure the WAN mode from PPPOE to Automatic IP/DHCP once the change is made on their end.

This post has been edited by faizyunus: Oct 9 2023, 08:43 AM
faizyunus
post Oct 9 2023, 05:25 PM

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QUOTE(QuantumEdge @ Oct 9 2023, 04:59 PM)
Thanks!
What's your experience of using CBB?
Any routing or stability issues?
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After switching from TIME to Allo City Broadband back in July, routing/slowness issue with services that I use now resolved. However your mileage may vary.
faizyunus
post Feb 24 2024, 09:50 PM

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QUOTE(WhiteFlag @ Feb 24 2024, 09:21 PM)
allo already down for more than 18hrs in cyberjaya...
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Must be only certain parts of Cyberjaya.

My Allo in Cyberjaya still up. No downtime in last 24 hours.

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faizyunus
post Feb 27 2024, 10:24 AM

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QUOTE(crazy_rose @ Feb 26 2024, 09:42 PM)
allo down again? 
saw another sms in the morning and its currently down in cyberjaya for me at least..

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Mine was briefly down for this morning.

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faizyunus
post Jun 3 2024, 08:19 AM

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QUOTE(edytion @ Jun 2 2024, 11:36 PM)
Yes, I just applied for the RM139@1Gbps few days ago. Had the on-site technician to help me setup everything. So far so good. No complains about the service..Just noticed that having slow internet when browsing international sites ..Apparently its not just citybroadband, other ISPs been experiencing the same thing for the past few weeks. Anyone here experience this same issue as well?
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Yeah. Allo City Broadband Upstream Providers are NTT and Cogent so its affected by the recent submarine cable issues.

However I did notice situation is already starting to improve.
faizyunus
post Jun 20 2024, 12:44 PM

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QUOTE(QuantumEdge @ Jun 20 2024, 11:45 AM)
Getting cheaper and cheaper now
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Only for 24 months. I assume it will revert back to original monthly price afterwards.

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faizyunus
post Jul 10 2024, 08:32 PM

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QUOTE(sHawTY @ Jul 9 2024, 11:38 AM)
Allo and Their Never-Ending Payment System Issues

I've been dealing with recurring issues with Allo's payment system, and it's getting pretty frustrating.

First Incident:
Back in May 2023, I used the Allo app to make a payment. The transaction went through the Razer Payment System, and I got a confirmation email from Razer. But the payment never showed up in the Allo Selfcare system. I had to email their technical support with all the proof, and they resolved it in 2 working days.

Second Incident:
Fast forward to June 2024, I made a payment on the Allo website. The funds were taken from my bank account, but the Razer Payment System crashed, and I didn't get a confirmation email. I had to follow up with their technical support again, and this time it took them 21 working days to fix it.

It's really concerning to see these issues keep happening, especially with such a long resolution time for the second incident. I hope Allo can get their payment system sorted out soon.

P.S. For those who might say, "I've never had this issue," just because it hasn't happened to you doesn't mean it hasn't happened to others.
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Yeah I hate the Razer Payment gateway too(Now rebranded as Fiuu). Had similar issue when paying with credit card some time ago. Luckily it didn't charge my credit card when their payment gateway crapped out after I completed Secure 3D verification.

They should definitely ditch that payment gateway for a more competent one.
faizyunus
post Jul 17 2024, 04:30 AM

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QUOTE(WhiteFlag @ Jul 17 2024, 12:31 AM)
Internet down again in cyberjaya, sigh
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Maybe only certain parts of Cyberjaya as my internet still up and no downtime in the last 24 hours.

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This post has been edited by faizyunus: Jul 17 2024, 04:32 AM
faizyunus
post Aug 23 2024, 06:18 PM

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QUOTE(edytion @ Aug 23 2024, 02:59 PM)
Seems like its down again.. anyone experiencing the same as me?
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Luckily here in Cyberjaya, it went down briefly. Now seems to be ok again.

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faizyunus
post Nov 14 2024, 05:58 PM

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QUOTE(heliozguard @ Nov 14 2024, 05:53 PM)
I'm actually using allo in Cyberjaya, but the ping for gaming is really shit. Any else encounter the same issue? 90ms with random packet loss 1-2%
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Hostname/Domain for that game server?
faizyunus
post Nov 14 2024, 06:17 PM

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QUOTE(heliozguard @ Nov 14 2024, 06:01 PM)
Dota 2, steam server. Duno where it is routed to, maybe sg?
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Not sure which one you selected. I'm getting 11ms to South East Asia server on Allo in Cyberjaya

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This post has been edited by faizyunus: Nov 14 2024, 06:17 PM
faizyunus
post Nov 18 2024, 03:00 PM

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QUOTE(edytion @ Nov 18 2024, 01:11 PM)
is it still down for u guys?
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Already up.

It seems like their planned maintenance over the weekend encountered major issue afterwards although no SMS was sent out for the 2nd outage.

SMS I got:

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Encountered downtime about an hour after their planned maintenance ended:

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This post has been edited by faizyunus: Nov 18 2024, 03:34 PM
faizyunus
post Dec 5 2024, 10:18 AM

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QUOTE(Jasilu90 @ Dec 5 2024, 09:26 AM)
Goodbye to city broadband？
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Looks like a rebrand only.

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faizyunus
post Jun 28 2025, 06:53 PM

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QUOTE(lowck @ Jun 28 2025, 01:51 PM)
CGNAT or public ip is using PPPOE at sungai petani kedah,and no need VLAN TAGGING like unifi

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Strange. My place in Cyberjaya still using IPOE for their Public IP.

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faizyunus
post Jun 28 2025, 08:22 PM

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QUOTE(lowck @ Jun 28 2025, 07:57 PM)
maybe can request PPPOE,can try it,what ONU ALLO given at Cyberjaya


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Lol. Why would I do that? IPOE is better than PPPOE biggrin.gif . Still using their Calix Fibre modem over here.

I still recall what the CS rep told me when I first requested for public IP:

Private IP users = Use PPPOE
Fixed Public IP users (RM 150 on time fee) = Use IPOE(In the router WAN setting, they told me to set WAN setting to Automatic IP)

Not sure if that has changed since then.
faizyunus
post Jun 28 2025, 10:07 PM

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QUOTE(lowck @ Jun 28 2025, 08:35 PM)
Maybe new user is using PPPOE with PUBLIC IP, that day request PUBLIC IP one time charge rm100 ,CALIX ONU got overheat issue or not?
I using allo since Feb2025
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So far no overheating issues with their CALIX ONU since I switched over to Allo from TIME back in July 2023.
faizyunus
post Jun 29 2025, 06:57 AM

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QUOTE(lowck @ Jun 28 2025, 11:16 PM)
compare with TIME at cyberjaya which one better?latency routing
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For my use cases, Allo has better routing than TIME.
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