Hei Maxis,


I subscribe to Postpaid 188 15 month ago with the customer agent at Sunway pyramid confirming that I can take A device every three month before i took the line for my family after a year

Total of 4 lines under me.....


After A year and 2 month my wife phone just died and I decide why not take a new phone for her.....went to sunway pyrtamid maxis center and to my shock they told me that i am not eligible to take another device


my first device is taken at june 2019......my account is already past one year to date.....



What is the problem? According to the customer service my account is still in Mass C and not Mass A after a year........


Applied to review but denied.....So is the promise that i can take One device every 3 month is just a LIE to get customer to sign up?

This post has been edited by froggyx: May 8 2020, 08:07 PM

I am also being classified as MASS_C despite the current contract already more than 12 months and my payment were
always on-time , but yet i got MASS_C stamped in my account! I called MAXIS call center to see if they can switch to MASS_A, the guy said he can't change the status as it's auto calculated by system, then he advised me to check with maxis center in Sunway to try appeal with them. very annoying...

This post has been edited by oks911: Jun 8 2020, 07:34 PM

what is mass a and c ?
how to check my line is under which category ?

Mass C is for customer less than 1 year.it also limit you for,one device only even after one year and no late payment. In short they do not trust you.


Mass A means you can take 1 device for all ur subline every 3 month. In short they trust you and your money.

When asked they will give reason like computer will select
Auto and review is done 2 times per year which is nonsense.

Of course BS la. Sales people will promise anything to hit his or her quota.

what de hell .. got this kind of class ? i been with maxis more than 10 year ..
never heard of got free device every 3month lol ..

Its not free lah......under zerolution contract.

hmmm can I contact Maxis call center to check whether I am in Mass C or Mass A?

Zerolution means like buy 2 pay 1 phone package?

Under one account if you have sub account under it...can take 01 phone every 03 month.....IF u are under mass A....if u are under mass C then good luck........

Applicable to all the plan or specific?

Mine was 158 with 3 shareline, do this entitle for free phone if i am under mass A?

If under mass A the one account can take 01 device under zerolution every 03 month.........

Apa Ranjiao mass A mass C.. .... ..

i contacted Maxis via Twitter and good news I am in Mass A

Wow boleh check ke? How you ask?
This one is interesting.

DM them at twitter: @MaxisListens

Provide your Full Name, IC number, your Maxis phone number

This post has been edited by sharpman: Oct 22 2020, 04:05 PM

They did not tell me whether I am Mass A or Mass C but they said my account have a good payment record.
So that one is Mass A?

I did ask them specifically whether I am in Mass A or Mass C.

Maybe the agent that replied to you is not well trained. Reply them, ask, am I in Mass C or Mass A?

Ok thanks for the info.

So what that this mean?
Mass A?
😂😂😂