Hei Maxis,


I subscribe to Postpaid 188 15 month ago with the customer agent at Sunway pyramid confirming that I can take A device every three month before i took the line for my family after a year

Total of 4 lines under me.....


After A year and 2 month my wife phone just died and I decide why not take a new phone for her.....went to sunway pyrtamid maxis center and to my shock they told me that i am not eligible to take another device


my first device is taken at june 2019......my account is already past one year to date.....



What is the problem? According to the customer service my account is still in Mass C and not Mass A after a year........


Applied to review but denied.....So is the promise that i can take One device every 3 month is just a LIE to get customer to sign up?

This post has been edited by froggyx: May 8 2020, 08:07 PM

Mass C is for customer less than 1 year.it also limit you for,one device only even after one year and no late payment. In short they do not trust you.


Mass A means you can take 1 device for all ur subline every 3 month. In short they trust you and your money.

When asked they will give reason like computer will select
Auto and review is done 2 times per year which is nonsense.

Its not free lah......under zerolution contract.

Under one account if you have sub account under it...can take 01 phone every 03 month.....IF u are under mass A....if u are under mass C then good luck........

If under mass A the one account can take 01 device under zerolution every 03 month.........