[quote=vikingw2k,Jul 31 2007, 04:14 PM]
Let's not waste more time, let me emphasize my proposal to you again.

- You send the phone back to me(you bear the postage of course, you don't claim a company for your petrol charges when returning their products to them right?),

- I'll send it to Asus Service Centre to change a new housing, I will check whether they need to replace the whole thing or just the top part. If it's just the top part, I will fork out 100%, if it's the whole casing, I will fork out 50%(as I believe that you too should fork out some money as it involved changing the whole thing and you are only claiming the top part). Either way is benificial to you because If you were to count dead grass, the Top part scratches is 20% since earlier on you said it looks like 80% Like new, So by right I should only pay 20% of the whole housing and You pay 80% of the balance cost, still I'm generous enough to fork out 50% of the cost of changing the entire casing for you when by right I only need to pay the part that you claimed.

- I'll pickup the phone myself from Asus Service Centre( I'll bear my own transport cost)

- I'll then check the phone, test and make sure everything is ok , upload a few pictures of the top part which they've replaced for you to see clearly the condition of the top part,

- and finally You either send your courier to pickup from me or you bear my transportation + postage charges for me to send the item back to you (you don't ask a company to send back your claimed products at their cost don't you think so?)

In short,
- You only pay the postage tru and fro.
- I'll pay the 100% cost of changing the top part, and 50% IF it involves changing the whole casing.

I guess this proposal is reasonable enough. The reasons supporting this
- You've accused me blindly for the damage on the top part . So the root of this problem is the Top part. Changing the housing will remove the cosmetic damage on the Top part.
- I too can accuse you to purposely did it and make this a huge mess to claim a Full Refund from me probably you needed the money so badly for other things after you've committed the deal or you found a better offer(but I didn't accused you blindly as I myself don't have evidence to prove it, but remember, neither did you have evidence that I caused that damage cause people might accuse either one of us could just bring in any grandmother or grandfather and claim to have witness the condition before sending out to you and after you've received.) However, I'll leave the benefits of doubt to you. You are claiming the Top part. So I'll just change the top part for you. I don't see any reason for full refund unless I've delivered a completely faulty item to you.