And promote other brand? Or promote their extended warranty? Haha

Oh god , you are still thinking there is any chance the  " TV Promoter " is right ?
Seriously , LG has been demonstrating the same prototype "Crystal sound screen " during CES for years .
In fact they are probably planning to incorporate it into their E series sometimes soon .
Also Sony doesn't make the OLED panels . LG display does , if the ones Sony is using is problematic , LG too will be looking at the same problem .
I have a A9F which I have been using for almost 2 years  , there is absolutely no problem with it .
Plus this is a problem for the richie since Acoustic Surface audio is only available on the premium OLED TV , those people are likely have a much better sound system .

So yea , that particular statement is probably one of the stupidest argument I have read in this forum for a long while .

Considering we have no shortage of fools sprouting non-sense in these corners , that is saying A LOT .
P/S : Also @ the " LOGIC " , OLED TV doesn't has a conventional backlight system . The actuators attached behind the screen generate sound wave at a microscopic level ,  there shouldn't be any problem with it since the frame holding the OLED pixels are metals , unlike some of the cheaper LCD TVs.

Just get an Atmos Soundbar and turn off the TV sound

Thanks man. I am stil waiting on my unit since early nov from harvey norman. Seriously considering alternative atm since there is no eta yet when the stock is coming

If it me I will ask for refund n just wait next year model.

If u in no hurry n can wait for 2021 model come out, I would do that instead.

But i give him credit for pulling something like that
..at least these brand cannot easily bullying us the consumer...im not surprised if sony pull something like this....i kene before...thats why i never update my tv if its not necessary...some goes so phone....they gonna ruin you gadget with their so call software upgrade software update....