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> WTSettle~~what can i do if~~~, the customer trade a faulty phone~~

jssim
post Jul 20 2007, 11:17 PM, updated 19y ago

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Today i CODed a new 6120 to one of the user from this forum....
we deal it around 1 week....at last we agree at the price & he will trade in a NOK 6070 with good working condition~~
when i take the 6070, i switch on the phone to test...its working fine....but, when i back to my shop, i turn it on again....the LCD shown a black line.....i do ask technician to check it, and the technician told me the LCD spoil d~~~
OMG.... doh.gif , then i call to a spare part shop to check the value of 6070's LCD...wow...RM100!!!
then i call him to settle it, he do not receive call....after 30 minutes , he call back...i do ask him to bare half of the repair cost....he claims that is his friend's phone & he dun know about it...he also said will call his friend & let me know how to settle.....
so....what should i do now?? return the 6070 & take back the brand new 6120?? but it being use by him for 1 whole day d~~or i should ask him to pay half of the LCD cost?? RM 100 is for dealer price, retail price around RM150~~ cry.gif cry.gif
eric84cool
post Jul 20 2007, 11:21 PM

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U can't do anything about it ...Mostly when u deal with the customer, u as the retailer or supplier will check everything nicely b4 agreed to deal with both parties. So I guess u have to pay for the LCD and there is nothing u can do to claim back the new NOKIA or ask him to bare half of the cost.

Unless u met a honest customer....then u r considered very lucky..
jssim
post Jul 20 2007, 11:24 PM

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haihhhhh....becoz he told me that the phone work in a good good condition ma~~
i do check , but it is ok, i can't see the black line~~mayb is under bright sun shine gua~~
reach shop only see it~~~
vikingw2k
post Jul 21 2007, 12:23 AM

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Did he provides personal warranty for the phone?

jssim
post Jul 21 2007, 12:33 AM

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QUOTE(vikingw2k @ Jul 21 2007, 12:23 AM)
Did he provides personal warranty for the phone?
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no lah~~cuz i'm agree to take his phone at good working condition~~but now, it not good for me~~
AceCombat
post Jul 21 2007, 11:09 AM


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then u have to blame urself,u have to check it clearly before close the deal.

and for no warranty,u cant do anything liao since u argee the T&C.

so,i think u gotta pay the rm100.
StratOS
post Jul 21 2007, 12:55 PM

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well.. normally its like this.. happened to me in my neighbours shop lots of time.. A faulty 7610 IC, they go dunno do wut thing make it working perfect, after 1 night the phone cannot even on.. so have to repair it ourselves..

nothing we can do bout it.
Apis_LuaLua
post Jul 21 2007, 01:48 PM

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take it as your lesson. gudluck next time fren.
StratOS
post Jul 21 2007, 03:11 PM

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Sorry to say but, theres really nothing u can do about this now after you traded the phone.
VinluV
post Jul 21 2007, 11:03 PM

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QUOTE(jssim @ Jul 20 2007, 11:17 PM)
Today i CODed a new 6120 to one of the user from this forum....
we deal it around 1 week....at last we agree at the price & he will trade in a NOK 6070 with good working condition~~
when i take the 6070, i switch on the phone to test...its working fine....but, when i back to my shop, i turn it on again....the LCD shown a black line.....i do ask technician to check it, and the technician told me the LCD spoil d~~~
OMG.... doh.gif , then i call to a spare part shop to check the value of 6070's LCD...wow...RM100!!!
then i call him to settle it, he do not receive call....after 30 minutes , he call back...i do ask him to bare half of the repair cost....he claims that is his friend's phone & he dun know about it...he also said will call his friend & let me know how to settle.....
so....what should i do now?? return the 6070 & take back the brand new 6120?? but it being use by him for 1 whole day d~~or  i should ask him to pay half of the LCD cost?? RM 100 is for dealer price, retail price around RM150~~ cry.gif  cry.gif
*
well u can pray that he's a really honest and nice seller.
did u get the phone receipt, and all the stuff from him?

This post has been edited by VinluV: Jul 21 2007, 11:04 PM
Renee
post Jul 21 2007, 11:28 PM

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Yes, nothing can do about it. sim, have to check properly next time.


jssim
post Jul 22 2007, 12:47 AM

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ok, THNX everyone~~~
thread close!

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