Interesting question.

Just like when Uber and Gradcar were entering Malaysia.
This is kind of shared economy, the operator like Uber and Grad provide a platform and charge certain % commission.
It was grey areas of the insurance...in case something happend to the passenger...
A lot of people just silent. because they are benefiting by cheaper transport charge.

But for these speedhome or other online portals, they are still collecting 1 month fee as commission as traditional agent
So sure a lot of people will start to question it for legal right of landlord.

Last time i did questioned speedhome, their CEO Weimeng ask you to refer the policy and early post.
Ended up, the landlord still in dark... and the risk is greater than traditional agent,because they still hv 2 months deposit in hand to avoid further loss.

How about made a quick comparison among speedhome, instahome, fasthome….
This may be importance for all readers.

As you know well, market is competitive. competitors can imitate what ur strength overnight.
Especially in online business...providing similar services .

The focus is how to made landlord happy, rather than tenant,
I read many posts, zero deposite may be impacted to landlord when tenant went away.
A) Even speedhome can add these bad tenant in blacklist, but they could use other names or friend to book, the cycle is repeating due to low barrier (no need two months deposit)

B) Landlord can claim compensation from Allianz, but all the claims may not be 100 % insured and compensated in real time.

Think in a simple way, supply is landlord but demand is tenant.
If many landlord pull out, then you didn't have enough critical mass.

Anyone facing late resolution from SpeedHome lately? I have log issue last week via hello@speedhome.com, yet do not have any respond from them.

Want to ask. What happen after 12 months tenancy agreement over. Speedhome will renew or own arrangement?

Why isit that we have to highlight it in here then matters be attend to?

Or is speedhome now too automated internally not to attend to emails or too dependent on automation to handle everything including Accounts Receivables?

Did you review the conflicting insurance coverage stated by Speedhome and Allianz?

1. Speedhome interpreted that  damages to non-moveable items are covered under  inconvenience benefits on their website url https://speedhome.com/services/insurance  but  Allianz policy does not define the coverage of damages to fixture & fitting  in the Inconvenience benefit  in their policy

2. Allianz's policy specifically stated Inconvenience benefit is applicable in the event that the Tenant runs away/abandons the Tenancy and the Tenancy Agreement is terminated during the period of insurance (thus it is interpreted that inconvenience benefit coverage does not apply to normal circumstances where the Tenancy  runs to the end of tenancy period). However, Speedhome does not have such conditions mentioned in their  website url https://speedhome.com/services/insurance.

In view of the abovementioned inconsistent interpretation of the insurance coverage by Speedhome & Allianz, who is the right party to address  the correct interpretation of the coverage?

You are lucky, I've just deactivated my listing from Speedhome because I felt this "Alicia" who responded to me, behind the scene is many many employees who takes over or Handover the chat system to the next employees.

I have already explained that I'm from and is staying in Seremban, on numerous times, yet I was being asked to do a virtual viewing at their convenient time.

Then there is one day where I need to go to office, so I take this opportunity to go to my condo unit to make a video tour of my unit, and I submit the video to be attached to my listing.

Doing this improve abit.

But I finds it a hassle as I am still being asked to do a virtual viewing despite many times telling I am from Seremban, I can't suka2 at your convenience time come to unit to do it.

Ok fine, I told myself why not I handover my key to the runner so they can do it for me. But were responded to ask me to go to their HQ instead at their specified time to hand over the key.

Ok fine, maybe due to security or what so ever security issue, but, again, let me remind you, although MCO no longer in place, we are still in a pandemic situation.

Can you assure I won't get infected by COVID-19 at your office, or bad still infecting others at your office?

And then after reading all those positive writing in Speedhome website then I thought got Speedhome runner, and I also registered to be one of the early bird to use your service, but yet each time "Alicia" responded to me, I will get more confused each time I get the response.

Am I dealing with pure AI here?

So for now I end up delisting my listing first because I got confused, thought want to hand my keys to your runners, but after numerous chatting, I myself got confused, and thank you for making me feel insecure, it wakes me up. Security is more important.

I think for now I will keep my listing delisted until I fully understand from your website on what your services really are and what can be offered.

Thank you.

So you mean Allianz is incorrect in the wording of their policy?

I would like to know if Speedhome will ban irresponsible tenants who damage and fail to pay rent. So far with the traditional method, my previous tenants took care of my unit like it was their own.

@wheimeng, can you answer the above, please.

my fren put his property for rent via speedhome. upon viewing, the tenant wanted to direct deal with him

just wonder why the tenant wanted to direct with landlord while if via Speedhome, tenant is basically paying zero deposit ? something fishy here... or the tenant wanted to press kap kao the price with direct ?

and how speedhome overcome this thing happen ?

Hi everyone, i need your advice.

My condo is tenanted till December 2021 with speedhome

But tenant still staying at my condo till today.

Speedhome said will help me with eviction process.

But it's been 3 months and i chose the highest premium insurance.

Is there anything i can claim from speedhome?

On Ext+ if tenant overstay, speedhome will keep paying until the tenant is evicted?

Then that's really peace of mind

Hi Wheimeng, another ques on Ext+

If the tenant isn’t paying early in the tenancy, SH will guarantee the rental right, but to what duration? Till the end of tenancy or until the tenant is evicted for not paying?

If it’s the latter, once the tenant is evicted, do we owners lose out on the balance of the tenancy? As we have already paid for Ext+ for a year.

Noted, once tenant evicted, but original tenancy has still say 6 months to run, will SH reimburse us half of the Ext+? As we signed for 1 year tenancy

No, no rental at all

Hello, I started using Speedhome earlier this month and I am impressed with the mechanism whereby all are insured during the tenancy. I have an interested tenant for my house in Kajang but when I wanted to arrange for viewing through runner they mentioned their runner does not cover my area. Now I have to do the viewing myself which I didn't know there were only certain areas of coverage. Tried going through the Landlord FAQ, didn't mention anything on areas of coverage for runners. Maybe I miss it.  I do hope my area can be covered soon, as it seems unfair that certain area runners can do from A-Z but my area cant. If my tenant decides to proceed, I am paying the same amount of money for your services so it should be the same services throughout. Plus, it's Kajang, still the Klang Valley area. Thanks

have been using speedhome for 3rd year now, my experience has been getting worst and worst

here is my experience
1. Tenancy Agreement renewal, my tenant has renew for 2nd time, even so, everytime renewal have to complain on the fees be charge, speedhome always default to charge as new tenant instead of renewal as per stated in their FAQs...every year i have to argue with them
2. Early termination by tenants....1st of all, if u bought 1 year insurance, it cant be transfer to a different property to offset the cost. 2ndly, if i couldnt find a tenant within the period, my insurance has lapse n i see to pay for additional after the year. 3rdly, is there such policy stating that there will be no refund if tenant terminates early but after 6 months i cant get a prorated refund? cause i dont see any
3. Keys has been collected but failed to informed landlord and after 2 weeks, we as landlords have to chase for it to figure it. EVEN SO, CS has confirm keys has been collected afew days later, in the chat by potential tenants, they still will ask when have we landlords pass the keys....really headache....
4. Finally from a friend, even for short term rental of 3 months, he is being charge for 1 year insurance?? what the hack man??

Can the CEO please do something bout this..... if u see this....if this continues on..i will opt out from SH the following year...too much hassle & headaches....