if landlord rented to SH for a residential house, it this breach of tenancy contract as SH rented it for commercial purpose ?

There is no breach if the terms of the contract allows for subletting. There is no law to state that a tenant cannot sublet.

have been using speedhome for 3rd year now, my experience has been getting worst and worst

here is my experience
1. Tenancy Agreement renewal, my tenant has renew for 2nd time, even so, everytime renewal have to complain on the fees be charge, speedhome always default to charge as new tenant instead of renewal as per stated in their FAQs...every year i have to argue with them
2. Early termination by tenants....1st of all, if u bought 1 year insurance, it cant be transfer to a different property to offset the cost. 2ndly, if i couldnt find a tenant within the period, my insurance has lapse n i see to pay for additional after the year. 3rdly, is there such policy stating that there will be no refund if tenant terminates early but after 6 months i cant get a prorated refund? cause i dont see any
3. Keys has been collected but failed to informed landlord and after 2 weeks, we as landlords have to chase for it to figure it. EVEN SO, CS has confirm keys has been collected afew days later, in the chat by potential tenants, they still will ask when have we landlords pass the keys....really headache....
4. Finally from a friend, even for short term rental of 3 months, he is being charge for 1 year insurance?? what the hack man??

Can the CEO please do something bout this..... if u see this....if this continues on..i will opt out from SH the following year...too much hassle & headaches....

landlord will paying either SH or agent, its that simple.
nobody is doing for free

saw your msg and responded. will take it from there.

Can speedhome please take action or warn those tenants who are always late on rental payment? I tried to chase my tenant but she said speedhome said ok to her only and never really take any action besides sending her reminder only, which i feel she conveniently ignored and only pay up when she wants to, not when she needs to. Now this month she's late again, and tell me only by next week she's able to pay after i chased her about the late payment.

I feel that now she is taking advantage after knowing that nothing can be done from the landlord(if got deposit can at least warn her), and speedhome platform also being too lenient on this kind of people who never bother to follow the terms.

Can speedhome please do something about it?!

dropped you a pm

Hi all, recently i have tried to pass my unit to Speedhome, under SPEEDHOME+ Fast Rent Program.
At first they seems aggressive to arrange viewing and collect key from me, but after i passed all the key, then no more respond at all.
Now im doubt if they do really enter the unit. I checked their website, cant see any posting of my unit too. anyone experienced this program before?

According the contract, 21days without sub-tenant, speedhome will compensate RM350 to landlord, then extend another 14days.
Counting the date i pass them the key, its 25th day now and no one update me at all.

This post has been edited by Thiansc: Aug 29 2022, 01:13 PM

Dropped you a pm to drill in this matter

Wanna ask:
My Tenancy Agreement (TA) ending soon. Same tenant of 3 years wishes to continue.
1. Instead of redo a new TA, can do an addendum with new period and new rate(increase a bit) to extend the original TA?
2. Is no. 1 addendum extension legal when served with original TA?
3. Can addendum be stamped supported with original TA?
4. No more agent. Between tenant and owner, who bears stamping cost?
Thanks for all guidance given. 🙏🙏

This post has been edited by echho: Sep 6 2022, 05:41 PM

@wheimeng

I have a somewhat similar issue to the above which i have pm-ed you. for my case, speedhome just conviniently tell me that they cannot accomodate me under speedhome+ program after all details was laid out and i have rejected other agents, tenants and ALSO removed my listing from the app (upon speedhome's suggestion) and from other rental sites as well.

Awaiting your reply

@wheimeng

Regarding OCD, SpeedHomes overstay cash defender scheme, please find the reply from your operations team:

“Overstay Cash Defender (OCD) programme is only covers up till the expiry date of the tenancy.”

Then that’s rental guarantee, not tenant overstay protection.

As per SpeedHomes website, it’s a protection and rental guarantee for up to 12 months after tenancy expiry. Please clarify or make sure your team is up to speed on your major policies?

Also, now your guys are asking us to do police report ourselves even for minor claims.

My previous 2 experience, SpeedHome handles it. If it’s so much hassle / flip flop policies from speed home / inexperienced staffs manning the operations line, us renting out our unit just will see more benefits in traditional deposit holding method, straightforward.

Don’t get me wrong, SpeedHome is a good concept. I just feel there’s a operation deficit in SpeedHome.

The staff cannot differentiate between property availability & viewing date. Ouch.
Very inexperienced indeed.
I also realised that Speedhome only attracts low quality tenants.

no need pay deposit so attraction to those with tight finances or less quality types..

staffing is always an issue...not easy to get good workers ..really really..

1. SH+ is only limited to specific 200+ buildings as stated in our FAQ. We are unable to take in all units at the moment.
2. OCD - I can PMed you the details. You can request our team to file the police report on behalf, not an issue.
3. We are building up more automation to reduce the manual work our team is coping with. A lot more automation are being built as we speak.


This post has been edited by wheimeng: Nov 29 2022, 09:10 PM

Why does their communication team suck at explaining things…even brought up a post in their FB group, in which the CEO @wheimeng is an admin, and surprise surprise, the post is still pending approval hours after the post submission.

Where is your accountability?

This post has been edited by mataharih: Jan 9 2023, 09:34 PM

My unit and furniture was damaged by tenant, damage claim approved with RM117.88. Please advise how can I repair my unit with this amount?

No deposit from tenant and 15k(damage insurance) should be claimable as advertised in speedhome website...now seems is a Fraud.

Another thing is quotation price from speedfix is ridiculous. cleaning fees quoted RM6200...totally unprofessional.

I would really want to give negative 5 star if possible.

Those items look like general maintenance...

U want to claim damages for maintenance....

Please do not use speedhome as the service is unreliable, especially their homerunner service which is lousy as hell. Recently engaged their homerunner service as didn’t want to hassle about making arrangements for the viewing, but their arrangement of first viewing for my unit also they screwed up. The homerunner agent cancelled out last minute and blocked all calls while those who wanting to view already at the unit. Ended up I was the one who received all the non stop incoming calls and complaints from the prospects.

Feeling pissed off and not knowing what happened, I tried to call speedhome office, but so happened it was Sunday and nobody is picking up calls. Homerunner agent number also not contactable and available.( prospects said number suddenly not reachable last min) What kind of service is this?

I suspect they use freelancer or anyone to do the viewing and this just feels so unreliable and no trust at all especially I initially trusted them and passed the keys for them to do the viewing for me. But they just cancelled out last min as they like ? I feel so bad for those who came for the viewing, honestly.

Another thing that pissed me off is when I checked back all the chats in the app, they also never filter tenants criteria, instead they just keep pestering all tenants to go ahead with the viewing irregardless of you keep it mentioning your tenant criteria to them who not to offered, and they acknowledged it but still doing all the nonsense. But if you are ok with tons of unknown ppl come to view your unit , then this shouldn’t be a problem

Just use a proper agent will save your headache. At least you don’t have to handle the complaints if the homerunner service back out last min, which is so annoying and unreliable.