i have the same question too, since my tenant is bound to renew soon....

my overall experience with speedhome is quite pleasant, although they are alot of ppl trying to low ball, but atleast a lead is a lead. Afterall, we can ignore the message till something is confirm

anw, kudos to the team

have been using speedhome for 3rd year now, my experience has been getting worst and worst

here is my experience
1. Tenancy Agreement renewal, my tenant has renew for 2nd time, even so, everytime renewal have to complain on the fees be charge, speedhome always default to charge as new tenant instead of renewal as per stated in their FAQs...every year i have to argue with them
2. Early termination by tenants....1st of all, if u bought 1 year insurance, it cant be transfer to a different property to offset the cost. 2ndly, if i couldnt find a tenant within the period, my insurance has lapse n i see to pay for additional after the year. 3rdly, is there such policy stating that there will be no refund if tenant terminates early but after 6 months i cant get a prorated refund? cause i dont see any
3. Keys has been collected but failed to informed landlord and after 2 weeks, we as landlords have to chase for it to figure it. EVEN SO, CS has confirm keys has been collected afew days later, in the chat by potential tenants, they still will ask when have we landlords pass the keys....really headache....
4. Finally from a friend, even for short term rental of 3 months, he is being charge for 1 year insurance?? what the hack man??

Can the CEO please do something bout this..... if u see this....if this continues on..i will opt out from SH the following year...too much hassle & headaches....