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 How to complain lazada seller who lied?

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SUSGodTier
post Feb 17 2020, 09:13 PM, updated 6y ago

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This seller lies to me for almost a week,

I pretty sure he has no stock but unwilling to cancel my order

The status still the same since I place my order.

The parcel never give to skynet,

But keep blaming skynet never update system

Ask to provide further details, cannot provide

Ask to cancel, the seller don't want. Ask me to give them another week. Say system will cancel if I cannot receive on time

How? I place order on Wednesday, today still cannot provide details of sending the parcel .

If I proceed cancel order, will it go through?
edifgrto
post Feb 17 2020, 09:14 PM

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if ready to ship status liao, you can not cancel order.

ask me anything about lazada, shopee and PrestoMall.
ListenToTheWind
post Feb 17 2020, 09:15 PM

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You cannot cannot the order from your end.
And Lazada will not help either.
Lazada will only tell you to wait for the order and reject it at your doorstep.

You can proceed to buy elsewhere. When the order finally arrive, you reject it and Lazada will return the good back to seller.
ymc2303
post Feb 17 2020, 09:17 PM

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don't think they will do anything after shipped.. but you can give nasty comment.
rootbeer
post Feb 17 2020, 09:21 PM

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wait la. just wednesday beli.
not yet one week also or one month
thuwed1732
post Feb 17 2020, 09:22 PM

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Buy phone from AZ-tech ke?
pikacu
post Feb 17 2020, 09:24 PM

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QUOTE(GodTier @ Feb 17 2020, 09:13 PM)
This seller lies to me for almost a week,

I pretty sure he has no stock but unwilling to cancel my order

The status still the same since I place my order.

The parcel never give to skynet,

But keep blaming skynet never update system

Ask to provide further details, cannot provide

Ask to cancel, the seller don't want.  Ask me to give them another week. Say system will cancel if I cannot receive on time

How? I place order on Wednesday, today still cannot provide details of sending the parcel .

If I proceed cancel order, will it go through?
*

theoutspokenguy can help

ihm11
post Feb 17 2020, 09:24 PM

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i read how to complain lazada seller who died

then i tot wan complain wat summoar
PJng
post Feb 17 2020, 09:25 PM

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QUOTE(edifgrto @ Feb 17 2020, 09:14 PM)
if ready to ship status liao, you can not cancel order.

ask me anything about lazada, shopee and PrestoMall.
*
Ok
Why prestomall look like dead now
Oltromen Ripot
post Feb 17 2020, 09:42 PM

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I ordered this item advertised as READY-STOCK of about 9000-odd on 30th Jan.

Merchant didn't deliver until last delivery date. So I allowed Shopee to extend.

Merchant then create phantom shipping order in DHL system, just before extended deadline, which I believe is just to beat Shopee's extended deadline.

I asked DHL, DHL said merchant never pass to DHL, so how can DHL deliver(?).

Before cancellation, Mlmerchant responded via chat that merchant was waiting for supplier to replenish. Advertised READY-STOCK, but waiting for supplier to replenish?

In the end Shopee auto cancelled on 11th Feb since merchant never delivered for more than a week.

I'm not mad because cancelled. I got refunded anyway.

But I am mad for the merchant had been dishonest in the deal, even creating phantom shipping order to delay time.

I complained to Shopee via Merchant's Shop > Report This User and supplied screenshot from DHL website that shows the phantom shipping order and also the chat where merchant admitted no ready-stock since waiting for supplier.

But Shopee only give penalty points against the merchants for unfulfilled order "and if more than 3 times or serious enough, will bar the merchant from platform".

Me = 1 auto cancelled order

My wife's separate order to parents address = 1 auto cancelled order

Cannot be only this 2 auto cancelled.

But till this moment, I can see the merchant is still in business.


So you take Shopee unfulfilled promise to punish errant merchant with sacks of salt.


Ohwai TS ask about Lazada not Shopee.

This post has been edited by Oltromen Ripot: Feb 18 2020, 12:49 AM
fkinmeng
post Feb 17 2020, 09:45 PM

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QUOTE(edifgrto @ Feb 17 2020, 09:14 PM)
if ready to ship status liao, you can not cancel order.

ask me anything about lazada, shopee and PrestoMall.
*
What's cheap at PrestoMall?
SUSGodTier
post Feb 17 2020, 09:48 PM

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QUOTE(ListenToTheWind @ Feb 17 2020, 09:15 PM)
You cannot cannot the order from your end.
And Lazada will not help either.
Lazada will only tell you to wait for the order and reject it at your doorstep.

You can proceed to buy elsewhere. When the order finally arrive, you reject it and Lazada will return the good back to seller.
*
Reject by how?

Tell the delivery guy gtfo?
ListenToTheWind
post Feb 17 2020, 09:50 PM

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QUOTE(GodTier @ Feb 17 2020, 09:48 PM)
Reject by how?

Tell the delivery guy gtfo?
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Yes.
SUSGodTier
post Feb 17 2020, 09:50 PM

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QUOTE(edifgrto @ Feb 17 2020, 09:14 PM)
if ready to ship status liao, you can not cancel order.

ask me anything about lazada, shopee and PrestoMall.
*
It is the same status.
The status of packed and ready to hand over to courier

How to cancel?
SUSGodTier
post Feb 17 2020, 09:51 PM

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QUOTE(ListenToTheWind @ Feb 17 2020, 09:50 PM)
Yes.
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Then will I get charged?
Oltromen Ripot
post Feb 17 2020, 09:53 PM

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QUOTE(GodTier @ Feb 17 2020, 09:50 PM)
It is the same status.
The status of packed and ready to hand over to courier

How to cancel?
*
Check with Lazada if status tuck for how long will auto cancel?

Seller probably no longer will hand over to send to you since he knows you are making noise. Don't want to risk still having to pay delivery and return cost
edifgrto
post Feb 17 2020, 09:55 PM

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QUOTE(PJng @ Feb 17 2020, 09:25 PM)
Ok
Why prestomall look like dead now
*
Improper management and imposing high commission on item sold, if the seller in prestomall can not survive, how prestomall can survive?


QUOTE(fkinmeng @ Feb 17 2020, 09:45 PM)
What's cheap at PrestoMall?
*
Mobile & Tablets Accessories, may be powerbanks?
ListenToTheWind
post Feb 17 2020, 09:57 PM

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QUOTE(GodTier @ Feb 17 2020, 09:51 PM)
Then will I get charged?
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Your item will be returned back to seller and Lazada will credit the amount back to your account.
PJng
post Feb 17 2020, 09:57 PM

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QUOTE(edifgrto @ Feb 17 2020, 09:55 PM)
Improper management and imposing high commission on item sold, if the seller in prestomall can not survive, how prestomall can survive?
Mobile & Tablets Accessories, may be powerbanks?
*
Is was good when 11street
Now i see many seller cut item
blacktubi
post Feb 17 2020, 09:58 PM

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QUOTE(ListenToTheWind @ Feb 17 2020, 09:57 PM)
Your item will be returned back to seller and Lazada will credit the amount back to your account.
*
Normally they return back into Lazada wallet instead of CC even paid by CC/TNG e wallet right?

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