Asking because I'm opting to purchase a Predator Helios 300 from Harvey Norman.
Afraid of it being unreliable and breaking down on me. Though unlikely, it's always nice to seek advice from the sifus, yes?

My questions are:
Are acer products generally reliable?
How about their customer service?

btw hope this thread can be of tolong for other potential acer buyers too.
Cheers!

every brand has good and bad models, same goes to Acer

for best reliability, go for business laptops

so far acer has been improving n i guess same goes to any brands available in the market, if they dont improve then they will no longer be around the market anymore.

I am using Acer products and they serve me well so far with no issue

Hi! I know I'm a bit late on replying, but I saw your input on various gaming laptops in the gaming laptops approval list.
But may I ask why do you recommend business laptops compared to consumer grade laptops? Is it because of the more strict QC and testing involved in the manufacturing process?

Just wanted to use this opportunity extend my sincerest thank yous for the help you've been giving to the community! You've surely become a prominent figure in the mobile computing community.
Appreciate it lots on behalf of everyone!

That does make sense! It should be a relatively safe purchase then.
Thanks for the input!

Make sense. For gaming & consumer it is bang for buck in value & features. But is their after sales support improved now? My previous experience with Acer on the business side wasn't that pleasant. Let's just say no spare parts even when under warranty, need to order parts from Taiwan or Singapore. Delay in getting the crucial part up to 1 month.

Yes, but also other reasons like longer+premium warranty, better guarantee on reliability+longevity, usually more durable etc

You're welcome

+1, Acer now produce good product but their support make us less confident

really? my experience is totally the opposite. the products sucks but support very good. and price are cheap too.

Idk about anyone one here but it has been good for me. Product wise, never reached support cuz never had any problem so far. I own an acer 144hz monitor

no,
bad,
better buy hp,

Are acer products generally reliable?

they are known for value so that's really a no
had their 3k laptop, 5k laptops and 1k+ monitor, all were cheap but the moment I got it, those products always leave something more to desire

How about their customer service?

not the best but OK tier

Can't deny the abundance of their servicing centers though, quality wise I'm unsure, as I never had my acer product fail on me in the recent years.
Seldom see people complain about a predator/conceptD series laptop in real life though. Usually it's the lower end models that get the most criticism. But hey, em value banyaks sia

want cheap want quality

doesn't work this way

Bought a predator helios 300 in june 2018 and used it almost daily for my gaming and media consumption needs. It's an ok laptop, screen could have been better and thermal performance is borderline acceptable. Gpu fan broke down last month so I called Acer support. They only speak english btw. I was out of range for the on site warranty so had to walk in for warranty. Estimated repair time is 2 weeks and its been 15 days since and still the repair status reads awaiting spares. So yeah not impressed atm.

On the plus side they have service center in almost every state.

Damn you are making me worried lol.
How did you buy the predator helios though? I'm searching but acer malaysia website doesn't sell it (404 page not found).
Btw I prefer not to purchase from lazada./shoppee

Acer Malaysia Store website usually slow in product update, sell on retail price (never reduce price), and always no stock.
You may go to their official store in Lazada or Shopee, but they also sell on retail price.
If you want to touch/test the machine, better go to the retailer store, you may find the list on Acer website.

I just bought my Helios 300 (i5 with RTX2060) on Saturday and upgraded the ram to 16 GB and warranty to 3 years ( default is 3 years )

My experience so far ?

Just last night I was playing overwatch and suddenly a loud pop sound came out and the machine shutdown . Totally took me by surprise .

Couldn’t restart for a while then managed to get it to boot into windows after a few tries .

Did a diagnostic check says no issue but some forum mentioned this problem before : https://community.acer.com/en/discussion/56...omly-shuts-down

Not sure how common or uncommon

Will check later tonight .

Didn’t have any issue playing overwatch on my ultra thin envy 13 with mx150 ... thought it would be better with A gaming notebook .

This is unexpected

Have you checked the temperature?

From the Predator Sense it was 50+ to 43+
Is this ok?
Was in an aircond room at 24 degrees celcius

Unsure what diagnostic tool i should use

any advice appreciated !!

Sincere thanks

Normal temp I would say.

Under NVIDIA settings, is the PhysX processor = RTX2060?

Damn son, did you buy it from a non authorised reseller or something? Takut explode ni

Maybe it's a lemon unit...anyway you have warranty

Authorised unit and already registered with Acer.
Let see how it goes

Changed it to default Physx as RTX 2060

Ok. Monitor again. Do not change it back to Auto-Select.

ask lcd backlight failure rate then you know who is top

I bought mine from lowyat. It was the cheapest laptop with gtx 1060 at the time. Btw, 20 days since sent for repair and now the repair status says "allocating at hub", whatever that means. Its frustating lol.


There should be a log in event viewer for every unexpected shutdown. Kinda sound like thermal or power draw issue from that community forum. Might be useful to try undervolting the cpu.

I thought helios is undervolted from the start

Let me research online and come back never thought of that

So do you think the helios 300 is still a reliable choice? Looks like units in malaysia aren't holding up so well

Maybe it's just a lemon batch. No one can guarantee on reliability anyway (business grade tend to do better but still not bulletproof)

No issues last night was running overwatch at 60-70 degrees with no sudden shutdown

What I have done
Set physx to be 2060 as per Savor Savvy advise
Took out both piece of ram , reinserted each one separately rebooted until windows and then put both ram slots for a final reboot ( advise from sales )
Reinstalled killer WiFi software drivers and tools
Updated windows to the latest version with all the patches
Updated nvidia drivers

Will monitor for any changes and try out a few new games and graphics editor

To be fair, overwatch isnt a demanding game. My laptop cpu and gpu went up to 80+ celcius with borderlands 3 at medium low-ish settings and never had a crash. Try one of those free stress test software instead. I dunno whats the standard tools overclockers use nowadays. You might need to google some suggestions.

If it's a ram issue, you should have start up problems once in a while. Run a test with the windows built in memory test to be sure. https://www.windowscentral.com/how-check-yo...lems-windows-10

Replaced the Ram by the vendor or shop and now it’s ok .
Don’t face anymore issue

Agree that overwatch is not too demanding . Installing Division 2 now since it’s on sale for Rm 10 and Starcraft 2 .

Also be adding in another 1TB SATA SSD Crucial MX500.

so the RAM is the culprit, at least it is still under acer warranty n their service centers covers most of Malaysia

Acer is not bad, one brand i won't hesitate to buy.

So far after replaced no issue .
I also added a 1TB SATA SSD Crucial

So really good now

How much did it it cost? Did you DIY it so it would be cheaper?

DIY can find a YouTube guide on this
Bought from lazada Rm 540.

Performance is really good for the price you are paying

MX500 SATA SSD

https://www.pcgamer.com/best-ssd-for-gaming/

Will follow your advice on the SSD, thanks!
Just ordered a helios 300 from lazada, hope it goes well

My 1st laptop was acer, last me 6 years.. I would say not bad and quite reliable..

Looking around