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 Red vertical lines on monitor, XB270HU

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TSantaras
post Dec 24 2019, 10:47 PM, updated 6y ago

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Guys... anyone experienced this before? Is the monitor a lost cause already or is there still hope for it? The red lines will only appear on the black background. Spanning the left side of the monitor.

Sometimes when I pinch the bottom left of the bazel it will flicker a bit and the red vertical lines will disappear. Sometimes it will be hell and the whole screen will artifact and the red lines will turn blue or green.

icon_question.gif

This post has been edited by antaras: Dec 24 2019, 10:48 PM
sHawTY
post Dec 24 2019, 10:50 PM

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Acer monitor comes with 3 year warranty. If your monitor is less than 3 years, send it to Acer service center to get it repaired
No, receipt is not required, they can check the warranty immediately through the serial number

https://www.acer.com/ac/en/MY/content/highp...enters-location

But before you decide to RMA it, have you tried using a different DisplayPort cable?
I believe the model is XB270HU correct?
Sadly this monitor only comes with a single DisplayPort port, so no choice but to buy another DisplayPort cable if you don't have any spares

This post has been edited by sHawTY: Dec 24 2019, 10:57 PM
TSantaras
post Dec 24 2019, 11:11 PM

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QUOTE(sHawTY @ Dec 24 2019, 10:50 PM)
Acer monitor comes with 3 year warranty. If your monitor is less than 3 years, send it to Acer service center to get it repaired
No, receipt is not required, they can check the warranty immediately through the serial number

https://www.acer.com/ac/en/MY/content/highp...enters-location

But before you decide to RMA it, have you tried using a different DisplayPort cable?
I believe the model is XB270HU correct?
Sadly this monitor only comes with a single DisplayPort port, so no choice but to buy another DisplayPort cable if you don't have any spares
*
It's XB270HU. Also passed the 3 years warranty. Will need to find a different DP cable to check.
sHawTY
post Dec 24 2019, 11:33 PM

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QUOTE(antaras @ Dec 24 2019, 11:11 PM)
Will need to find a different DP cable to check.
If possible, use a new cable
QUOTE(antaras @ Dec 24 2019, 11:11 PM)
Also passed the 3 years warranty
Ouch. If the new DP cable doesn't fix the issue, then you're out of luck, just have to buy a new monitor

But... Maybe just try bringing the monitor the Highpoint service center & see how much it cost for them to repair it because I'm sure it's just an internal connection issue or leaking capacitor
If it's less than RM300, might as well go ahead with the repair

This post has been edited by sHawTY: Dec 24 2019, 11:36 PM
wcypierre
post Dec 24 2019, 11:42 PM

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QUOTE(antaras @ Dec 24 2019, 10:47 PM)
Attached Image

Guys... anyone experienced this before? Is the monitor a lost cause already or is there still hope for it? The red lines will only appear on the black background. Spanning the left side of the monitor.

Sometimes when I pinch the bottom left of the bazel it will flicker a bit and the red vertical lines will disappear. Sometimes it will be hell and the whole screen will artifact and the red lines will turn blue or green.

icon_question.gif
*
Based on your description, possibly that the monitor's ribbon is damaged. Can search for one and try if you're adventurous tongue.gif
TSantaras
post Dec 25 2019, 02:43 AM

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Thanks for the input guys. I'll try with the new DP cable first. If that's still no good, then I'll just try and use it until it totally give up on me. Or maybe I'll give Highpoint a try. Not sure I'm adventurous enough to DIY. hahaha... biggrin.gif
TSantaras
post Dec 26 2019, 01:28 PM

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QUOTE(sHawTY @ Dec 24 2019, 11:33 PM)
If possible, use a new cable
Ouch. If the new DP cable doesn't fix the issue, then you're out of luck, just have to buy a new monitor

But... Maybe just try bringing the monitor the Highpoint service center & see how much it cost for them to repair it because I'm sure it's just an internal connection issue or leaking capacitor
If it's less than RM300, might as well go ahead with the repair
*
Alrighty... bought a new DP cable and for a moment, I thought it's really the cable's fault. The screen was all good and nice. Then this happened.

Attached Image

After that, the screen will just turn off unless I hold the bezel on the bottom left. doh.gif

I'll give Highpoint a try next. Hopefully it's a simple fix and not too costly. Anyway, thanks again. smile.gif
TSantaras
post Dec 27 2019, 07:31 PM

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Okay. went to Highpoint. Was advised to give up on the monitor. Panel failure and the cost of repair will be around 80% of the monitor. -__-

Got myself an LG 27GL850. Now no longer bound by Nvidia. biggrin.gif

 

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