Okay, long story short, my Bonuslink card with 4.7k points lies in my wallet all these time, and just now I received an email from Bonuslink:


Thank you for redeeming via BonusLink On-The-Spot at Shell Malaysia (THEEN FATT SDN BHD 2) - 2527.

Your redemption reference number is 13790866. Please use this reference for future enquiries.

This transaction has been successfully posted for the following gift(s):

Date Gift Code Qty Gift Description
------------------------------------------------------------------------------------------------------

17-Dec-2019, 08:26 PM 042-036-177 1 Shell RM7 Voucher

17-Dec-2019, 08:26 PM 042-036-164 4 Shell RM10 Voucher


Note: I have never been to Puchong for almost a decade.
Who should I complaint to should they refuse to give my hard earned points back?
KPDNKK? SKMM? BNM?

did u report your card loss before?

call them and report.

They have a not very well thought out default PIN of your date of birth. So much for security.

Its never loss, been in my wallet for almost a decade

Done so, and they dont work after 7pm


The scary thing is, even my card is with me, all the points can go missing. Now imagine if its a debit card

never missing before
now that weird
if say claimed online, still make sense but this is on the spot claim

They doing it outside working hours. Do you able to get any answer or dispute the redemption ?

ah, I ended up with a new bonuslink card number, with points reinstated

do you still use bonuslink in 2025 ?

Their merchants are primarily Shell and Parkson.
Both also most people no layan anymore.

passby shell then swipe loh, parkson rarely go

Me too open case for investigate since it take 3-4 weeks

Are they coming back with reason how the point stolen ?