I love my dad. I really do. But he is pretty naive when it comes to the online environment.
Just this Tuesday, my dad bought me an "Adobe CC 2019 Full Set" through Shoppee as a surprise for me. I just finished building my very own PC, and my dad just wanted do something nice for me. He says its ORGINAL and got a pretty good deal (almost too good).

At first, I thought that was awesome, but then I thought to myself, ORIGINAL Adobe software for that amount is too good to be true. I asked my dad where he bought it from, and he showed me the seller's page. Damn misleading lah this seller. The picture says "Original 100%" and "100% Not A Crack". This is NOT ORIGINAL. Its freaking PIRATED. I did a quick Google search and found a more UPDATED version of the Seller's 'product' for free online. I said thanks to my dad and put on a happy and grateful face, but I'm just so pissed off at what had happened. I wanna tell him the truth, but before that, I wanna try to mitigate the damages first.

I contacted the Seller through my dad's Shoppee account. Luckily, my dad has not pressed "Order Received" yet, so I can still apply for a Refund. I messaged the Seller, saying that there was a mistake and that I just wanted a refund. Turns out, I cant even download the damn file. The Seller asks me if I needed any help with the installation, to which I said no, I cant even download the file and again insisted on my refund. The Seller has not responded to me since. Even after several messages. I told him that I know that he is selling PIRATED Software, and if he refuses to refund my (Dad's) purchase, I will report him to Shoppee. I dont even care about the money to be honest, but I cant just let some punk get away free after scamming my dad.

Today, my refund application is pending in Shoppee. It says that "the seller must respond to my refund in 2 days".
Does anyone have any experience on issues like this? What happens after the 2 day period? Will I get my (dad's) money back? Should I go ahead and report the Seller to Shoppee?
How should I go about my current situation to ensure that I can secure the Refund? I'm familiar with Shoppee, but I have never had to ask for a refund from any Sellers, until now. Any help would be much appreciated.

NOTE: If it helps,my dad paid using ShoppeePay.

This post has been edited by KappAmir: Dec 14 2019, 03:40 AM

In this case, if the seller does not act on the refund request, the buyer would get the refund approved. Else, the seller might dispute the refund which would lead into a further investigation by Shopee to determine the legitimacy of the claim made by the buyer. A word of caution though, Shopee is known to side with seller usually.

Just wait 2 days and see what happens. If seller disputes your refund present evidence to Shopee that he is selling pirated software. If Shopee rules in his favour tell Shopee you will report them as a platform for selling pirated software.

Is this seller base at Perak?

I see. Then I'll be ready for the Seller to dispute. According to the buried 1 star reviews, theres a couple of other people that got ignored by the Seller and cheated out of their money. Its shocking how there are still so many Sellers are still selling their PIRATED copies of Software on Shoppee. With all the constant Shoppee ads, you'd almost never think that the app is a cesspool for piracy and scams. At least some of these Sellers are honest. They admitted to selling Cracked/Pre-Activated Pirated Softwares. If you wanna make money off of other people's work, then just be honest, right? The one that my dad dealt with is the worst of the worst.

According to the page, the Seller's base is in Kuala Lumpur.

Okay. I think I found the version of the 'product' that the Seller is selling.
Found by searching 'Adobe Master Collection CC 2019' in rutrackerDOTorg.
It is one of the older versions. Even the list of updates/changes is identical.

Who should I report Shoppee too for selling pirated software?
I heard some people post complaints with the KPDNKK for these matters.

This post has been edited by KappAmir: Dec 14 2019, 10:32 AM

just curious, how do u know it is pirated. or original?

is there a place to download original adobe cc from adobe website and input in the serial nombor if it works

That's nothing... I once knew this uncle who bought a brand new "iphone" from some phone stall... His muka damn happy and proud.... When he ask me to help set up his phone i felt sorry for him.

just wait two days and it will auto-refund if the seller dont do anything.

Just wait for 2 days. After that shopee will give you response either the refund approved or denied. I think they will give you an answer for their decisions as well.

What people need to understand about purchasing Adobe products (i.e. Photoshop, After Effects, etc) is that you are ultimately buying a 'service'. You dont own the software upon installation, you're paying Adobe to have the right to use their service (which is their software). Like Netflix, you have to pay your monthly/yearly subscription to continue enjoying their services. Thats how a legit purchase is supposed to be.

A dead giveaway that the Seller's product is Pirated is when the product is marketed as "Lifetime Activation". Meaning, pay once and can use until the end of time. There is no such thing as a "Lifetime" availability for such a product, especially not at such a cheap price. This could only mean that the product is Cracked or Pre-Activated.

Also, the User reviews in Shoppee for the product also says that the Product is Pirated software...So..yeah.

Shopee is getting shittier at product authenticity

Simply search some game or software you will find there are A LOT MORE pirated/cracked/yada-yada version than original one.

Even physical product, many seller are pretending them as official store ("os"/"_os") but they sell counterfeit product and they even have Shopee Preferred/Shopee Mall designation.

Look at them LOL


This post has been edited by bergstein: Dec 14 2019, 01:50 PM

Yep shoppeee selling the crack one. Last time i bought and test everything ok then initiate refund. Seller refund immediately because scared maybe

Wow...Like wow, games too? Jeez.
I swear, Shoppee needs to be purged of these posers.
When it comes to games though, I'd rather just go to the Steam store.
Original and cheap. Especially during sales.

At this point, I'm really hoping the Seller doesnt respond and just let me get my Auto-Refund. I mean, he's ignored me for almost the whole week already... Might as well ignore me until the end, right?

I really dont wanna have to file an official complaint anyway...
But I will if I have to.

I think you can dispute transaction through the bank if platform refuse to act.
Bank is likely to win the dispute because pirated is illegal.
Only the credit card has to be blocked and replaced to initiate the dispute process.

Also send a mail/contact Adobe with links to shopee and send to local authorized Adobe reseller

lazada also same, report that seller selling pirated goods also they ignore. pirated softwares, porn e-magazine-year by year, novel in full volume.....their reply "it's ebook", "NFA".

Report the scammer to Shoppee and please viral his shoppee account everywhere.

Shopee is like a semi legal blackmarket where you can get pirated goods, steroids etc. Guess the coppers dont mind .

You need to inform him about the issue.

Don't pretend there's no problem -- because he has an account and can do it again.

So whatever the issue is, communicate and inform. With information, the same issue will not be repeated.

There are so many immitation goods and smartphone in Laz as well. They should have a big red 'report' button.

The word OEM and 'imported' should be banned or immediately trigger a review

This post has been edited by prescribed: Dec 14 2019, 10:02 PM

Most likely Shopee will honor your refund.

After all, the seller has already deceived your dad by mentioning "100% original" which is not and you have the conversation to keep.

Screenshot whatever evidence you need to keep in case.

Well. Just tell him the truth after getting refund. Scammers everywhere

tell him now,
be very nice about it,
take it slow and thank him,

shopee only aimed to beat lazada in any course

and their product manager seems only concerned with their KPI, should related to job security or year end bonus

others, irrelevant

piracy or counterfeit products easily seen in shopee

the most obvious one: "huawei 512gb sd card" sold by china seller cost you only RM1x and it even APPROVED AND LISTED IN SHOCKING DEAL NOT JUST 1 TIME（means it has been manually screened, selected, approved by shopee relevant authority sell on shocking sale, this no longer case of shopee unknown individual seller post on their own shop)

There is a agency which you can report to for pirated content. It's BSA or something. You can try google it and get Shopee and the seller into trouble.

Tomorrow is the last day of the "Refund Pending" period. I'll wait until then. If the Seller refuses, I'll link the Shoppee account.
~~Might still publicize it even if I do get the refund though, just not as severe~~

This post has been edited by KappAmir: Dec 15 2019, 02:04 PM

I've talked with Shoppee's Customer Service yesterday regarding the fraudulent purchase. At least from the conversation, it seems like I have a good chance at getting my refund. Told them outright that the Seller was selling pirated software. Just hope that Shoppee's 'Dispute' team pulls through should the Seller decide to refuse tomorrow.

tell shopee CS if no refund u gonna lipot to BSA

Under the item webpage, then contact seller....there's a button for you to report

Do that as well though you have spoken to customer service, so they can feel the heat from different angle...- just a call- they may just ignore.

Hope your dad gets his hard earned money back soon.

The Adobe Master Collection CC 2019 is being sold for RM5 - RM20 in Shopee. How much did your Dad pay for it?

Now all adobe product is subscription-based......
Way more expansive oooo

100% agree. Once seller dispute.... Even if in chat seller say can refund, 99% Shopee is going to support seller.
Happens all the time

Yep. I think i have reported to Lazada or Shopee on the pirated sofyware. They say afyer investigation, it didnt break any rules or something like that.

This post has been edited by 8bitguy: Dec 16 2019, 01:28 PM

yeah, they charge quite amount of money, but for rural folks that dont have fast speed internet, buying physical copy is the fastest, even they know its pirated for free in the internet.

ur dad should know, if want original go buy from adobe official.

"ur dad should know". how insensitive of you.

i salute this dad/child pair. dad for wanting to surprise TS with something nice, TS for wanting to mitigate this before letting the dad knows. may everything be eased for you TS, and do update us.

ok sorry, but that is the reality in world. nothing good is cheap, only parents are free. yes, maybe your parents are tricked to buy since the seller claim it is original, but please check whether its true or not, maybe now the damage is only few ringgit, but its valuable lesson.

if seller not respond in 2 days, u will get refund
no worries bro.

Thank you, and will do. I'll make sure to update.
I agree that my dad should know. But maybe its up to me and the generations of today to teach our parents that. Its not easy though. Heck, I get annoyed at my dad occasionally for wanting me to download his favourite songs from YouTube everytime, even though I've taught him how to do it like 10-20 times already. Kinda understand the sentiment that my dad should know about these things already.

But when I think about it, he's already in his 50s. You can only learn and experience so much in life until you feel like you've had enough (Doesnt mean you should stop learning, but you know what I'm trying to say). I'm lucky I grew up with the Internet. Its only a matter of time until I reach my dad's age and feel tired of learning about the next big thing.

50s is not old. He should still be pretty sharp. I know people in their 60s who can navigate the online world and learn new things with no problem at all.



This post has been edited by KennyKB: Dec 17 2019, 09:53 AM

shopee a lot scammers and hence never settle for lower price or unreasonable price range thou. I know cheap is enticing

such a heart warming dad, hope you get the refund asap. and maybe tell your dad the truth just so he can be more aware.

also not to mention win10 key that /k like so much
gift card purchase via stolen credit card

So any update ts?

I can confidently tell u almost 80% software on sale in lazada n shoppee is fake no matter how they package it. Some say will giv warranty , no retail packaging etc.

Lazada's top seller for microsoft software is selling AA copy, complete wit box n sticker. I kena myself so i know.

Yep. Happy to report that I got my refund back. And I finally broke the news to my dad that he was actually scammed into purchasing a pirated product. That took him by surprise a bit, but hopefully I got through to him after telling him to be wary of buying things for dirt cheap online. Next time, I hope he'll remember to run things through me first before deciding to buy things online. Might ruin some potential surprises in the future, but at least it'll be comforting to know that he wasnt taken advantage of.

Now, though...I dont know what I'm supposed to do about this seller. I got my money back via auto-refund, and he didnt dispute it...so that made things easier. I could report him, but then again, he's not the only one on Shoppee that runs these scam operations. Kinda pointless to chop off one head, when theres still a thousand other heads.

Maybe just make a complain to MCMC? I think if enough people do this, MCMC will get Shopee to answer and it will surely make Shopee more strict on the screening of their sellers.

I avoid shoppee ever since. This platform macam scammer paradise.

If you know how to filter out the low/ non-rated sellers, there's little to worry about. So far, never had an issue on Shopee.

LZD also has its own fair share of scammers. Just gotta do some homework first.

Section 36 of our Copyright Act 1987 makes it illegal to do anything a copyright owner has control over in Section 13, which includes copying and distributing the material. The penalty in Section 41 can range from RM2,000 up to RM250,000 depending on the severity of the piracy.

That itself is enough for you to go to the POLICE, or the Intellectual Property Corporation of Malaysia to report the incident as a CRIME.

That is what shopee lacks

-took down your listing if the category is wrong, bla bla bla
-but never took down those people listing that selling PIRATED stuff

Noted. I've lodged a formal complaint with MCMC regarding this. Even provided pictures of other similar scammers as well (just the ones that disguise their product as 100% Original, cuz they deserve to be taken down the most). Now all thats left if to see if MCMC will act on these complaints.

Report to bsa is more appropriate

https://reporting.bsa.org/r/report/add.aspx?ln=en-us&src=MY

Community work, you can start a thread, and stating the shop name, hp number, etc etc. to alert people. At least, it will be shown on the internet. A small buffer for others not to be conned.

Likewise, report to Shopee as well, and make it your mission to detect these scammers. I did with those 50% HP scammer sellers.

And this too.

congrats. Just out of curiosity, what's your view on pirated movies?

You're a considerate son/daughter your dad would be so proud had he known!

Depends. Are you talking about being tricked into buying Pirated movies or just downloading and watching pirated movies?

If you were tricked into buying Pirated movies, then I'll do what needs to be done to undo the damage.

If you were talking about the latter, then I dont really have an opinion on that. Sure, it's illegal, but as long as you're downloading it for your own use and not profiteering from them, then I guess its okay. I used to download pirated movies all the time in my laptop when I was in boarding school.

Nowadays, I prefer watching the movies in Theatres. Theres just something about them that makes the movie-watching experience better imo. If I really like the movie, maybe I'll add them to my collection, but most of the time, I wouldnt go the extra mile...because I'll just end up browsing Netflix and YouTube (maybe Astro on the side).

This post has been edited by KappAmir: Dec 19 2019, 06:06 PM